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This is a great case study! Take a look and then reach out and we can discuss how EXL Paymentor can help you collect more, reduce your cost to collect and improve customer experience. What is better than that?
A prominent U.S. fintech bank faced substantial operational challenges in critical areas such as fraud detection, debt collections, and customer service, necessitating improvements to enhance service quality and scalability. EXL’s banking and financial services team quickly assessed these functions and implemented targeted solutions, resulting in:
🔸$12.1 million reduction in fraud losses
🔸58% improvement in fraud investigation turnaround time
🔸20% increase in NPS within customer care
Explore the full case study to learn about the solutions. https://bit.ly/3ztZHIq
A prominent U.S. fintech bank faced substantial operational challenges in critical areas such as fraud detection, debt collections, and customer service, necessitating improvements to enhance service quality and scalability. EXL’s banking and financial services team quickly assessed these functions and implemented targeted solutions, resulting in:
🔸$12.1 million reduction in fraud losses
🔸58% improvement in fraud investigation turnaround time
🔸20% increase in NPS within customer care
Explore the full case study to learn about the solutions. https://bit.ly/3ztZHIq
Based on recent news coverage, Capital One, Bank of America, and many other banks have publicly faced challenges securing customer PII.
However, it doesn't have to be this way.
For example, IDFC Bank has taken proactive steps to enhance security by integrating a custom Seclore solution to automatically protect their customers' PII.
Curious to learn more about how IDFC bank is collaborating with Seclore to protect customer PII?
#IDFCBank#PII#Compliance#SecloreIntegration#Seclore#CustomerData
Imagine a portable lockbox inside a safe where your money remains secure even if the vault is breached.
This concept is the cornerstone of IDFC Bank's partnership with Seclore and helped drive their custom solution to automatically enhance the protection of their customers' PII. IDFC is able to do this by protecting the underlying documents even before they’re shared with third-party agencies to validate customer information.
Curious to learn more about how IDFC bank is saving money while protecting customer’s PII with Seclore?
https://lnkd.in/gSsezRhr#IDFCBank#PII#Compliance#SecloreIntegration#Seclore#DataCentric#BankBreach
According to IBM’s “Cost of a Data Breach Report“, the average global cost of a data breach soared to a record $4.45 million in 2023 (up 2.3% from 2022).
That's why IDFC First Bank, one of India's largest universal banks with over 35,000 employees, partnered with Seclore. Before using Seclore, IDFC's risk containment unit manually uploaded customer files to a web-based system, an inefficient process that was fraught with risk.
Now, thanks to a custom Seclore integration, every uploaded file is automatically protected, streamlining operations and ensuring customer PII is secure.
Check out the full details in our case study: https://lnkd.in/gSsezRhr#IDFCBank#PII#FinancialServices#SecloreIntegration#Seclore#IndiaBank
I recently had an incredibly frustrating experience with SBI that I feel compelled to share. Despite submitting a complete KYC form in their prescribed format, which included my mobile number and email ID, I was still asked to submit a separate application on paper to update this information. 😡
It's disappointing to see such outdated processes still in place in 2024, especially when digital transformation and customer convenience should be top priorities. It's high time for banks to streamline their procedures and put customer experience at the forefront.
Has anyone else faced similar issues with their banks? How did you handle it?
#CustomerExperience#Banking#SBI#DigitalTransformation#KYC
Graphic designer | Student at Faculty of
commerce South Valley University | CIB EGYPT
Aspiring Leader | Experienced in Accounting, Financial Management, and Industrial Operations | InnovEgypt Graduate
😇Day 8 of the competitior
**Customer rights in the banking sector**
ensure fair and transparent financial services. These rights include receiving clear information, protecting privacy, having the freedom to choose without pressure, and the ability to file complaints and receive prompt responses. Additionally, banks should enhance financial awareness, provide fair interest rates, and protect deposited funds. By knowing their rights, customers can ensure a safe and reliable banking experience.
#CIB_Summer_Internship_2024
Create an awareness video about customer rights in the
banking sector
Raising awareness about customer rights in the
banking sector is crucial for ensuring consumer protection
and bolstering confidence in the financial system. key
aspects include;
Right to Information **.Customers are entitled to clear
and precise information about banking products and
services, including fees, benefits, and terms
** Right to Privacy**. Banks must safeguard customers'
personal data and refrain from sharing it with third parties
without consent
**Right to Redress**. Customers can file complaints
about banking services, and banks must have effective
grievance mechanisms in place
" **Right to Transparency**; All financial transactions
should be transparent, detailing fees, interest rates, and
any changes to accounts
" **Right to Security**. Banks are responsible for
protecting customer funds and data from fraud and
breaches.
**Right to Access Services**. Banking services should
be accessible to all customers, including those with
special needs
**Financial Education#*: Banks should offer programs
to educate customers on money management and
financial products
#CIB_Summer_Internship_2024#SustainableFinancing#Financiallnclusion#FraudAwareness#CustomerRight#Bankingsector#ProfessionalGrowth#Financialliteracy#CIB_Egypt#Farida_Elsefary#Nader_Fouad#Morcos_Mikhail
Navigating the new era of fraud protection in banking? We have a panel just for you at CBA Live. Chris Como, SVP at FIS, will sit down with industry experts to discuss innovations in risk management, data usage and analysis, and how to balance your customer experiences with fraud and risk controls.
Sign up for CBA Live here: http://spr.ly/6041XrbZ5#banking#fraud#innovations#riskmanagement#CX
