Does anyone really enjoy going to conferences? I used to enjoy speaking and hearing others speak -- it was always good to get out of the office, meet peers and brag a little bit about your own work, but the quality of speakers and content was always mixed and the pressure to strike up conversations with other attendees was always a bit daunting. As I've aged I've become more comfortable with networking but what makes it easier is attending the right sort of conferences. Yesterday I was lucky enough to host three roundtables at the Subscription X Autumn Festival hosted by InternetRetailing. Katie Searles and Nina Harman really know how to put on a great event. Subscription X was easily one of the best conferences I ever attended for the sheer quality of speakers, pacing of the event and the venues. At the Festival yesterday, we had a rapid fire morning focused on customer lifetime value with the great and the good from some innovative companies including Abel & Cole | B Corp™, The Times, Freddie's Flowers, and Gumtree Group. Balancing acquisition and retention, the customer experience with LTV and the long and the short of performance targets were all discussed. What's remarkable is how retention--and by extension profitability--are now being taken just as seriously as acqusition. My key takeaway: "sustainable growth" is no longer synonymous with volume, but is more likely to include volume and profit in an equal, sometimes tense balance. It's fantastic to see as someone who has been banging this drum for nearly 15 years. #subscriptions #retention #customerlifetimevalue
Great to see you there yesterday Mike
Nice one Mike! 👍 The roundtable format worked really well, came away with so many good insights
It's refreshing to see the focus shift towards balancing acquisition with retention and placing equal importance on customer lifetime value and profitability. Sustainable growth is no longer just about volume, but about fostering meaningful, long-term customer relationships.
Fantastic to work with you again Michael Migliore. Thank you for leading the roundtable discussions and for helping to make it such an engaging event. It was brilliant to see the buzz in the room.
InternetRetailing | Bloomberg | FT | Reuters | Clarion
2moLoved hosting you Michael, thanks for your support and words