MBSB Bank Berhad’s Post

Weigh in with your trust-building tips!

⚡️ How we create a new decision-making process to speed up changes in our agency. As a self-managed company, we need to bring on the same page all 20 of our decision-makers: — 13 Heads of business units,  — 4 people from the Managing team,  — and Heads of 3 support teams (Finance, Sales & Marketing, and Team Care). Recently, we realized that the current process was no longer effective, so I came up with the idea: a Communication & Organizational course. Here is how it’ll work in 3.5 months: 🔶 Communication section The topics are classic, but each has a special angle on our common goal: individual leadership styles, negative communication, working with limiting beliefs, and so on. Our Training team will conduct these. The course consists of 17 different workshops and practical training sessions, some only for the Managing team and others for all the Heads. 🔶 Organizational section It’s more complicated. In this section, we will discuss the motivation and intentions, rights, and responsibilities of all the Heads of business units and the Management team. We are creating a new process for making decisions about the most sensitive issues, so here, an external Training team will help us with an independent moderator. We are only in the third week of the course, but I already see some interesting changes. Have you conducted something similar in your company?  Please share your thoughts with me! #tealcompany #selfmanagedcompany #businessgrowth #organizationaleffectiveness

𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞𝐬 🗣️ Effective communication is the heartbeat of organisational success! In our latest blog post, we explore how well-defined communication procedures can transform the way your team works, ensuring smooth information flow, transparency, and collaboration. These procedures aren’t just a bonus; they’re essential for meeting ISO 9001:2015 standards and driving success. 📊 🔑 Learn how communication procedures can prevent misunderstandings, streamline decision-making, and foster a collaborative work environment. Whether it's day-to-day interactions or crisis management, clear communication is key to maintaining trust and operational efficiency. Ready to improve your team’s communication? 💼 Click the link below to discover practical tips and best practices for developing communication strategies that keep your organisation connected and thriving! 👇 🔗https://lnkd.in/esTBtwHT #Communication #OrganisationalSuccess #ISO9001 #Leadership #BusinessEfficiency #Collaboration #Transparency

This is the BEST advice I’ve ever received: Find a great coach and be coachable. Why do I find this piece of advice so incredible? Here’s the reason: Your words have power. But to unlock that power, you need a communications coach to help you: > Craft compelling messages that resonate with your audience. > Help you with the delivery of your message. > Keep you on the right path. Having a communications coach has several benefits. Some of these include: 👉 Helping you hone your delivery skills – body language, vocal variety, storytelling – so you command respect and attention in any situation. 👉 Equipping you with the skills to be a truly active listener who builds trust and stronger relationships with employees, stakeholders, and clients. 👉 Providing a safe space to practice and refine your communication style to navigate conflict, deliver feedback, and manage sensitive information with clarity and empathy. Remember, being coachable is a sign of strength, not weakness. Executive communications coaching is an investment that pays dividends for you, your team, and your entire organization. Don't wait – Find your voice and watch your leadership soar. Kathy Stetson Howard Stephenson

FRIDAY FACT Many new managers struggle in their first two years due to inadequate training. Transitioning from a team member to a leader requires more than technical skills - it demands strong communication, self-awareness, and decision-making abilities. Without proper guidance, new managers can feel overwhelmed and ineffective. Our comprehensive 10 Step Management Programme addresses this gap by focusing on: - Communication - Self-Awareness - Decision-Making This programme isn't just about skill-building; it's about personal growth and deep reflection on your management style. Equip yourself with the tools you need to succeed and create a positive impact on your team. We're running our next 10 Step in September, to find out more email academy@fact3.co.uk

𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝗜𝗻-𝗗𝗲𝗽𝘁𝗵 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝟭𝟬𝟭 Managers must broadcast their message in a way that inspires, makes the most of their limited time, and minimises the use of precious company resources. From effectively managing organisational strategy, to the design and implementation of operational systems, or creating effective communication channels, our In-Depth Management 101 course covers it all. To learn more about our flagship program, please follow this link: https://lnkd.in/f87enCA #courses #management

𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝗜𝗻-𝗗𝗲𝗽𝘁𝗵 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝟭𝟬𝟭 Managers must broadcast their message in a way that inspires, makes the most of their limited time, and minimises the use of precious company resources. From effectively managing organisational strategy, to the design and implementation of operational systems, or creating effective communication channels, our In-Depth Management 101 course covers it all. To learn more about our flagship program, please follow this link: https://lnkd.in/f87enCA #courses #management

Is your management approach in sync with today’s workforce? Leading with emotional intelligence and clear communication isn’t optional – managers need strategies that resonate with the needs of generations like the Gen Zs to inspire and deliver results. That’s why Janet Lee, a sought-after culture consultant and lead trainer with over 20 years of experience, has designed the Level Up Your Team: Mastering Motivation & Performance workshop. Through consultation sessions, training programmes, and transformational workshops, Janet has helped countless leaders create environments where their teams can thrive and produce great work. 💬 Here’s what participants say about Janet’s workshops: “I learned a very different appraisal skill, and it is useful for me to learn and try to apply to my team.” “Janet as the lead trainer was professional, knowledgeable, and most importantly she managed to create a positive learning environment.” Ready to lead with impact? Join our 1-day workshop on 11th December and gain practical motivational strategies, effective appraisals, and meaningful goal-setting techniques that boost team engagement. Leave a comment to register your interest or learn more here https://lnkd.in/gSCxfDPS

As the fall semester ends, I wanted to share a project that Kameryn Granados and I have been collaborating on in our Seminar on Organizational Communication course. Kameryn and I were tasked with a joint research paper, and both were interested in communication through organizations at the corporate level. We focused on the effects of organizational communication during crises and identified best practices. After months of research and editing, we proudly share our final copy. In this paper, we highlighted various topics that we believe are vital for organizations' success navigating communication during crises. We call on future scholars to investigate the effects of crisis communication via social media, an ever-growing form of providing information to stakeholders. Topics covered in this research paper include: - Crisis Communication Forms and Framing - Understanding Internal Crisis - Stakeholder Engagement During Crisis - Role of Leadership in Crisis Navigation - Reputation Management Strategies We welcome any feedback you may have! 😊

Want to know the secret to great sales coaching? It's simpler than most make it seem. Here's what actually matters: When you're in the field with your reps, you need three things: 1️⃣ The ability to observe real behavior (not just what they tell you in the office) 2️⃣ The right metrics to spot constraints and challenges 3️⃣ A solid pre-call and debrief process that shows you the before and after Once you have these down, the real gaps become clear: Can they have true business conversations? Do they accept prospect statements at face value? Can they analyze situations effectively? Do they know how to quantify impact? Are they finding compelling reasons to act? Can they sell value instead of features? Are they truly consultative? Great managers don't use one-size-fits-all coaching. They work with each rep individually on what THEY specifically need. Just like you would with any high performer. That's real management. That's real coaching. Want to master this approach? Our 6-week Sales Leadership Short Course is now open. Get the frameworks, templates & live training you need to level up your coaching game. → Learn more: https://lnkd.in/exwd3ijp Charlie may even make a cameo.