Matillion’s Post

Ever feel like you’re drowning in a sea of customer queries? You're not alone! Many businesses today struggle with handling questions fast and efficiently, leaving customers frustrated and your team feeling overwhelmed. Imagine a world where your customer service runs like a well-oiled machine. Picture AI chatbots tackling repeated questions instantly, giving your staff more time to focus on what really matters. With our services at Data Science London, we can turn that dream into reality. Say goodbye to long response times and hello to happy customers, accurate answers, and a lighter workload. Plus, you're not just improving service; you're also slashing costs and boosting your bottom line. Ready to level up your customer service game? Let’s chat! Vikky - datasciencelondon.uk #AI #Chatbots #Automation #CustomerService #DataScience #BusinessGrowth

It has never been a better time to use Salesforce - Watch the Keynote from Marc Benioff to understand how the 3rd Wave of the #AI Revolution - Agentforce is going to shape the way we all work with customers 😊

How will AI change customer data activation? Marc Benzahra, Software Senior Engineer at DinMo talks about how AI is transforming customer data activation! We discussed some important questions in this evolving space: ✅ Marc shared how AI is reshaping strategies to make customer insights more actionable and impactful ✅ Insightful look at the advanced AI models driving change and improving outcomes for customer data teams ✅ We discussed common barriers and how to bridge the gap for smoother AI adoption ✅ Marc highlighted the benefits of an AI-driven Customer Data Platform for building stronger customer connections and unlocking new growth opportunities What’s your perspective on AI’s role in customer data activation? #data #ai #bigdataparis #dinmo #theravitshow

You are finally going to use AI for customer support?! Fantastic! Where do you start? You can't automate everything at once. That's where intent prioritisation comes in. But what is it? It's an analytical process that identifies which customer inquiries to automate first, based primarily on their frequency. First, analyse data on often specific types of request of curve. Look for patterns and trends, so you can identify high volume issues that are ready for automation. You can also consider other factors, like technical complexity and available resources. But focusing on the most common inquiries is by far the best place to start. So, how can we use this to our advantage? Start by gathering the data on your customer interactions. Once you have identified high priority intents, focus on tackling these common inquiries. First, as you automate more and more intense, you start to see the benefits. But remember, this process isn't a one time thing. As your business evolves and customer needs change, you need to continuously reassess and reprioritize. After all, automation is the journey, not the destination! - - - If you enjoyed this video make sure to like and subscribe! This is only one of the first episodes in a long series on the "Journey to Automation" We have a lot to improve, and we would love you feedback. Let us know in the comments if you liked the video . And what can we improve next time 😎 #ArtificialIntelligence #AI #technologio

Customer experience is regularly measured by companies. However, data transformation becomes challenging due to high cost, lack of expertise and high resource intensity. With AI tools companies will be able to automate and analyze customer feedback with much precision and uniformity while saving time and resources. #genAI #customerexperience #bigdata #morewithdata #productivity

4️⃣ interesting facts about the actual situation of sale process: * 5️⃣4️⃣% of customers think that the customer experience in most of the companies needs to improve. * 6️⃣4️⃣% of customers would like companies to respond faster to meet their changing needs. * 8️⃣7️⃣% of customers expect more custom and accurate information based on their decision process. * 3️⃣2️⃣% of customers would walk away from a brand they love after just one bad experience. Source: Microsoft Discovery Hour: Transform your customer experience with AI✨

#Perplexity #AI - From Data to Decisions: AI Shapes Our Future! #Data #Decision #Strategy #Software #Business #Product #Innovation Link: https://cnb.cx/3Ydlpcb

📊 Prioritise the best-voted ideas from your customers. Mark them as "in development" to show your customers that their ideas are being taken seriously. www.deepform.ai 🆓 Free Plan Available ⚡ Collect Customer Feedback 📊 Modern Dashboard 🤖 AI Conversations Vist Website: www.deepform.ai

Auto Industry... If we think we can create a viable, AI-driven, and personalized customer journeys using syndicated customer data and a mild integration into the DMS...we are sadly mistaken. AI models require data. For a customized experience...it requires mass amounts of your customer data. Not syndicated...but the deep data you are collecting with every sale, RO, email, phone call, website visit. Large Language Models require Large Databases...not your DMS + public data.

Accessible AI and Generative AI can accelerate several dormant tech transformations specifically around automation, data visualization and of course customer engagement.