Marketing Excellence Inc’s Post

Customer experience is important in shaping a brand's reputation. Perceptions are built by every customer interaction with your brand. A positive customer experience will lead to loyalty, customer retention, and advocacy. When customers have a satisfying experience with a brand, they are more likely to develop a strong emotional connection with the brand. #brandstrategy #customerexperience #brandimage #marketingstrategy #branding #buildingcustomerloyalty

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