MarkerHeads’ Post

How a Small Proptech Change Can Lose a Renter 🚚💨  Listening to Renters is not only a core to our business, it's also just who we are. Interviews in the Atlanta area uncovered this frustrated Renter’s story, which is common but entirely avoidable. 🗣 ”Typically the renewal process is smooth here. But this year they have updated their system to use assumptive renewal. It was odd, but on top of that, it defaulted to a lease renewal term that I didn't want, and the property staff had no clue how to update to the term that I wanted. I worked for weeks back and forth with staff to sort it out, but by then my lease transitioned to month to month. Now I have a fee that I need to get removed and I’m dealing with a new staff person that I have to explain everything to all over again. Why would they make a change like this and not tell anyone!? This has taken up so much of my time daily for the last two months! I’m so frustrated that it makes me want to stop renting altogether and buy something so I don’t have to deal with this.” 💬 Let’s talk about it: What are your thoughts? How do you keep a pulse on how changes at your property are impacting your Renters? Ask us how Renter Journey Reports can identify and solve problems like these. #MarkerHeads #RenterVoice #RenterStories #RenterJourney #Atlanta #Proptech #PropertyManagement

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