Mackenzie Jones Middle East’s Post

Wrapping Up 2024: Wins, Losses & Lessons Learned   As the year draws to a close I’ve taken a moment to reflect—celebrating the wins, acknowledging the losses and embracing the lessons that have shaped us this year.   Wins 🏆 1️⃣ Welcomed 11 new team members to our growing MJ family. 2️⃣ Secured 6 major client accounts for MJ solutions, strengthening our partnerships. 3️⃣ Stepped into the role of Managing Director and kick-started Mackenzie Jones Solutions. 4️⃣ Witnessed a consultant earn their first ever commission—a proud milestone! 5️⃣ Gave our office a fresh new look, complete with a pool table! Losses 💼 1️⃣ Said goodbye to 3 valued team members, one relocated to Europe, another found a role we couldn’t match and one departure was a tough but necessary decision. 2️⃣ Faced over 700k AED in lost revenue from last-minute client/candidate withdrawals 3️⃣ Downsized our office space—but not for financial reasons. This was a conscious choice to embrace our flexible work-from-home culture!   Lessons Learned 📚 1️⃣ Customer-Centric Always Wins: The customer is always right—it might sound cliché but every complaint is an opportunity to improve.  Listen, apologise and work harder to exceed expectations. 2️⃣ Focus on Value, Not Volume: Winning 100 roles but filling only 5 damages your reputation. Choose clients who value your partnership and deliver quality over quantity. Learn to say no! 3️⃣ Lead with Integrity: Recruitment isn’t a free service but sometimes it’s about doing the right thing. Helping candidates in challenging situations, even when there’s no immediate commercial return, brings long-term rewards.   As we step into the new year, I’m excited to build on these lessons, continue serving our clients and candidates to lead with purpose. For everyone who I've met, spoken to and/or interacted with in any form, thank you for all your support!   Here’s to 2025! 🚀   #Recruitment #Leadership #Reflections