Litmos reposted this
The onboarding process can be very overwhelming with trying to become familiar with the organizational culture, processes, and overall job expectations. Here are four ways that L&D and HR teams can strategically design training components with cognitive load theory in mind, to help new employees navigate this critical period without feeling overloaded or disengaged. https://lnkd.in/eBhSHAvC Litmos
I think the human touch in point 3 is so important - having a mentor or manager help prioritize the overwhelming amount of new content, platforms, and processes. They can make it easier to cut through the noise.
Anna Parker
1w
These are wonderful points to consider. I am in the process of planning an onboarding curriculum. Cognitive load is something that I am passionate about. I appreciate all of the practical suggestions within this article.
L&D expert and AI-friendly UX/IA enthusiast dedicated to creating end-to-end experiences that are effective for teams, engaging for learners, and easy to implement and measure organization-wide
1wConventional onboarding needs an overhaul, for sure, and recognition of and empathy for the new hire is a great start. The recommendations in this blog post are solid for any kind of training, so they are applicable in onboarding processes, too. I have a bone to pick with pseudoscientific terms like "cognitive load" but the underlying principle is valid: it's a lot to process, so break it down for the new folks. And we would hope they are accompanied by their new manager and teammates! The core experience of onboarding, from the new hire's perspective, is not ignorance, but disorientation. The firehose of information (whether in days' long training sessions or hours of microvideos) results in what I came to call the Clockwork Orange method. Orient your new folks by mapping out their role within the greater org structure. Acclimate them to their role by assigning small tasks they can complete using your company's tools. And welcome them by having team members reach out and give them a warm hello and some inside info. We have to start thinking of onboarding as a process of intergration, not a macro transfer if information.