Lighthouse’s Post

🌍 Cross-Cultural Exchange in Hospitality 🌍 As someone who has had the privilege of moving around the world early in my career, cross-cultural exchange is the heartbeat of the hospitality industry. It's more than just adapting to new environments—it's about understanding diverse perspectives, learning from different traditions, and embracing the unique ways people connect and celebrate. The ability to immerse yourself in new cultures doesn't just shape your personal growth; it transforms how you approach hospitality, from enhancing guest experiences to building more inclusive, dynamic teams. For me, it's been the most valuable part of this journey, helping me understand the needs of guests from different backgrounds and growing my appreciation for the diverse global community we interact with. In an industry as global as ours, these experiences are priceless. Let's continue celebrating diversity and creating meaningful connections, no matter where we find ourselves. 💫 #CrossCulturalExchange #HospitalityIndustry #GlobalMindset #CareerGrowth #DiversityAndInclusion #TravelAndLearn

Such inspiring opportunities

Having a global perspective has always impacted how I see the world, and it’s something that has been central to my work in hospitality. For me, hospitality isn’t just about service, it’s about connecting with people from all walks of life, understanding their cultures, and making them feel valued. Studying Global Studies gave me the opportunity to explore how cultures, economies and values are connected. That knowledge has been invaluable in hospitality, where every interaction is an opportunity to make someone feel at home, no matter where they’re from. In an industry as diverse as hospitality, Having global perspectives is not just a skill, it’s the foundation of what we do. #GlobalStudies #Hospitality #CulturalUnderstanding

This video captures the essence of what we do here at 212F. We create astonishing, money can't buy experiences for people who deserve it. Not rich people, but people who have worked hard, stayed true to a brand, and earned their way to a destination/experience on an incentive trip with 'never in my lifetime' moments. This is the epitome of trophy value and halo value we create for clients' customers. These two 'values' are what we single-mindedly focus on every minute of every day; whether through the design and management of a manufacturer's target incentive program with travel as the 'reward for resellers/distributors, or the design and management of an ongoing B2B loyalty program where a distributors dealer customers are steadily earning reward value (points) and status for merchandise or status benefits. Developing brands, growth, ROI, and people's lives for B2B manufacturers and those that sell through channel customers. Talk to us. #b2bsales #b2brewardsandincentives #b2bchannelprograms

“What’s the Most Rewarding Aspect of Working in Hospitality?” As hospitality professionals, we all have unique experiences and motivations. I’m curious to know what you find most rewarding about working in this dynamic industry. Your insights can inspire others and highlight the diverse opportunities within hospitality! Question: What’s the most rewarding aspect of working in hospitality for you? 1) Creating Memorable Guest Experiences. 2) Career Growth and Opportunities Building Strong Professional Relationships. 3)Learning and Adapting to New Challenges. #HospitalityPoll #HospitalityProfessionals #CareerInHospitality #GuestExperience #ProfessionalGrowth Feel free to share your thoughts and engage with the poll! Your insights are invaluable. 😊

What's the one thing you absolutely LOVE about being a speaker? (This was a question I was tagged into a week ago on a Facebook group). The answer I typed in the comments was "RESULTS". I woke up the other morning to an amazing email from Mark Winterton Area GM voco Orchard Singapore. His final words were "Our guest love score is now 84 ytd which is a whopping 14 points up on the end of the first year and we are green for the first time ever". From a global virtual event for voco 18 months ago with my good friends Julie Cheesman MCIPD & Devina Morjaria, Mark and his team set about creating 'the gap'. Nine months later and I had the pleasure of delivering a LIVE in person day packed with tailored stories, ideas and techniques for the entire team in Singapore (including a special F1 related challenge). Whilst there Mark took me on a tour of the building to meet the team and to reveal exactly how they bring Celebrity Service to life. The full explanation will be great feature for a future book one day, but for now they include; * A basement which is a shine to exceptional service (this is where every team member will enter and visualise what CS truly looks like). * They visually recognise and reward like nothing I have seen before. * And hey in the boardroom they also have a pic of me to keep the team on their service toes. * There are literally hundreds of examples, featuring all of the team and the guest feedback they receive. For me speaking is all about the RESULTS. A speaker should move your team and delegates to take action and reap the rewards. Results can vary from increased NPR scores, awards and accolades and contracts and additional business won. It's why I have a dedicated website page for just these amazing moments. It's the greatest part of what I do. Huge congratulations to Mark, Cosmo and your sensational Singaporean team. You have taken service levels to another level. In a week's time I shall be keynoting at a huge IHG conference, and I think I know how to close it out.... Geoff #celebrityservice #voco #singapore #results #customerservice #customerexperience #ihg voco Orchard Singapore IHG Hotels & Resorts

🌍 𝗘𝗺𝗯𝗿𝗮𝗰𝗶𝗻𝗴 𝗗𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆: 𝗙𝘂𝗲𝗹𝗶𝗻𝗴 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 🌟 𝘗𝘪𝘤𝘵𝘶𝘳𝘦 𝘵𝘩𝘪𝘴: 𝘠𝘰𝘶 𝘴𝘵𝘦𝘱 𝘪𝘯𝘵𝘰 𝘢 𝘣𝘶𝘴𝘵𝘭𝘪𝘯𝘨 𝘩𝘰𝘵𝘦𝘭 𝘭𝘰𝘣𝘣𝘺, 𝘨𝘳𝘦𝘦𝘵𝘦𝘥 𝘣𝘺 𝘢 𝘴𝘺𝘮𝘱𝘩𝘰𝘯𝘺 𝘰𝘧 𝘭𝘢𝘯𝘨𝘶𝘢𝘨𝘦𝘴 𝘢𝘯𝘥 𝘤𝘶𝘭𝘵𝘶𝘳𝘦𝘴 𝘪𝘯𝘵𝘦𝘳𝘵𝘸𝘪𝘯𝘪𝘯𝘨 𝘩𝘢𝘳𝘮𝘰𝘯𝘪𝘰𝘶𝘴𝘭𝘺. 𝘐𝘵'𝘴 𝘢 𝘵𝘦𝘴𝘵𝘢𝘮𝘦𝘯𝘵 𝘵𝘰 𝘵𝘩𝘦 𝘷𝘪𝘣𝘳𝘢𝘯𝘵 𝘵𝘢𝘱𝘦𝘴𝘵𝘳𝘺 𝘰𝘧 𝘥𝘪𝘷𝘦𝘳𝘴𝘪𝘵𝘺 𝘵𝘩𝘢𝘵 𝘧𝘶𝘦𝘭𝘴 𝘰𝘶𝘳 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺'𝘴 𝘴𝘶𝘤𝘤𝘦𝘴𝘴. Recent stats from Ireland spotlight this truth: over half of hospitality employers hail from foreign lands, enriching our teams with a kaleidoscope of perspectives and experiences. But why stop there? Let's delve deeper into the magic of multinationalism within our hospitality realm: 𝗖𝘂𝗹𝘁𝘂𝗿𝗮𝗹 𝗙𝘂𝘀𝗶𝗼𝗻 = 𝗖𝗿𝗲𝗮𝘁𝗶𝘃𝗶𝘁𝘆 𝗕𝗼𝗼𝗺: In a melting pot of backgrounds, ideas collide, sparking a fireworks display of creativity. From menu innovations blending global flavors to unique guest experiences inspired by diverse traditions, multicultural teams are our industry's secret sauce. 𝗚𝘂𝗲𝘀𝘁𝘀 𝗙𝗲𝗲𝗹 𝗥𝗶𝗴𝗵𝘁 𝗮𝘁 𝗛𝗼𝗺𝗲: Imagine a guest from Japan greeted by a staff member fluent in their native language or a traveler from Brazil finding a taste of home in the hotel's cuisine. Multinational teams excel at creating inclusive environments where every guest feels seen, heard, and valued. 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴 𝗦𝘂𝗽𝗲𝗿𝘀𝘁𝗮𝗿𝘀: When faced with challenges, diverse teams approach solutions from myriad angles. It's like having a Swiss Army knife of perspectives—each tool uniquely equipped to tackle any hurdle thrown our way. 𝘕𝘰𝘸, 𝘭𝘦𝘵'𝘴 𝘱𝘰𝘯𝘥𝘦𝘳: 𝘸𝘩𝘺 𝘯𝘰𝘵 𝘧𝘶𝘭𝘭𝘺 𝘦𝘮𝘣𝘳𝘢𝘤𝘦 𝘵𝘩𝘪𝘴 𝘮𝘶𝘭𝘵𝘪𝘤𝘶𝘭𝘵𝘶𝘳𝘢𝘭 𝘮𝘰𝘴𝘢𝘪𝘤? 𝘞𝘩𝘢𝘵 𝘣𝘢𝘳𝘳𝘪𝘦𝘳𝘴 𝘩𝘪𝘯𝘥𝘦𝘳 𝘶𝘴 𝘧𝘳𝘰𝘮 𝘩𝘢𝘳𝘯𝘦𝘴𝘴𝘪𝘯𝘨 𝘵𝘩𝘦 𝘧𝘶𝘭𝘭 𝘱𝘰𝘵𝘦𝘯𝘵𝘪𝘢𝘭 𝘰𝘧 𝘥𝘪𝘷𝘦𝘳𝘴𝘪𝘵𝘺 𝘪𝘯 𝘰𝘶𝘳 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺? 𝘓𝘦𝘵'𝘴 𝘬𝘦𝘦𝘱 𝘵𝘩𝘦 𝘤𝘰𝘯𝘷𝘦𝘳𝘴𝘢𝘵𝘪𝘰𝘯 𝘨𝘰𝘪𝘯𝘨, 𝘦𝘹𝘱𝘭𝘰𝘳𝘪𝘯𝘨 𝘩𝘰𝘸 𝘸𝘦 𝘤𝘢𝘯 𝘣𝘳𝘦𝘢𝘬 𝘥𝘰𝘸𝘯 𝘵𝘩𝘦𝘴𝘦 𝘣𝘢𝘳𝘳𝘪𝘦𝘳𝘴 𝘢𝘯𝘥 𝘤𝘶𝘭𝘵𝘪𝘷𝘢𝘵𝘦 𝘦𝘷𝘦𝘯 𝘮𝘰𝘳𝘦 𝘪𝘯𝘤𝘭𝘶𝘴𝘪𝘷𝘦, 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘷𝘦 𝘩𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺 𝘴𝘱𝘢𝘤𝘦𝘴. #HospitalityRépertoire

⭐ 𝐓𝐡𝐞 𝐑𝐨𝐥𝐞 𝐨𝐟 𝐂𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐀𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬 𝐢𝐧 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐂𝐚𝐫𝐞𝐞𝐫𝐬 ⭐ In the multidimensional, fast-paced field of international hospitality, one factor continues to emerge as increasingly essential: cultural awareness. As our world becomes more like a global village, being culturally attuned is not merely a bonus but an indispensable asset. 🔗 Dive into our article to look at how important cultural awareness is to success in a global hospitality career: https://brnw.ch/21wHmk8 #Diversity #Culture #CulturalAwareness #HospitalityManagement #DigitalTransformation #Hospitality #GeneralManager

Some days count more than others: they are made for bringing us all together. A month ago, ChangeNOW was an opportunity for our Group to discuss the power of collective action. To leverage that platform for change, with our employees, general managers of our hotels, or #SebastienBazin, to find effective and sustainable responses for optimizing water, among other things; to participate in the #transition through concrete and tangible actions alongside many key players in the sector. Today, we celebrate #EarthDay as a ritual for all Accor employees and #Heartists. Another opportunity to turn words into actions, to engage our hotels around the world in a common dynamic! Toronto, Abu Dhabi, Jordan, Colombia, Turkey... Everywhere, our hoteliers are involved in building a “better than home” experience while simultaneously working towards a better future. Improving the quality of #hospitality while turning sustainable tourism from a utopia into a reality. But a long road is still ahead of us: let’s keep pushing the boundaries, sharing initiatives, implementing solutions. I want to celebrate our Heartists and thank all our employees for their actions, their initiatives, their leadership. Sustainability is everyone’s business and they made it a reality.

Dive into our latest blog post: "From Hostels to High-End Hotels"! 🛎️ Explore inspiring stories of individuals who transitioned from humble beginnings to thriving careers in luxury hospitality: https://hubs.la/Q02J2F6X0 Whether you're starting at a hostel or aiming for high-end hotels, discover valuable insights and tips to elevate your career journey with Placement International.