You’re hiring your first ops person too late and too junior — and it’s costing you. Here’s the uncomfortable truth, if you wait 5 years to hire experienced operations support, you’re not just hiring someone to "run the business" — you’re hiring someone to clean up a 5-year mess. By that point, it’s not just "Do the job, please." It’s, - Rebuild the processes that were patched together with duct tape. - Fix the compliance gaps you didn’t know you had. - Undo the legacy mistakes baked into old systems. - Implement new change while the business keeps moving. And the wild part? The lone Ops Manager you hired 3 years ago did the best they could — they kept the lights on. But one person can only know what they know, and firefighting isn’t strategy. Here’s where most companies go wrong: they mistake running the business for growing the business. A CEO drives growth — new clients, bigger markets, expansion. Operations ensures the business can actually handle it. If you’re scaling without experienced operations support, you’re just piling more weight on an already fragile system. No wonder your team is burning out faster than you anticipated and tension is building between support and sales. So, ask yourself: Are you hiring ops support to “run” the business — or to fix the cracks you ignored for 5 years? #OperationsExcellence #WorkSmarterNotHarder #ScalingUp #OperationalStrategy
Well said Leena 👏🏽
Operations Director
3wVery true!!