£1500 later....... 🛳 That's the cost we paid last week to rectify an issue. 💰 In January we booked a cruise for a couple where the wife has MND so needed an accessible cabin. Always hard to come by if not booking way in advance but we managed to get one for a July sailing 😀 Fast forward to last week when the client had filled in the special assistance form and then boom! 💣 ...... we were told there were not enough evacuation chairs on the cruise to cover this client and due to new maritime laws they could no longer go on the sailing! 😵💫 We couldn't possible go back to the client with this without trying to get a resolution. This could potentially be their last trip due to the MND so finding something for next year was not an option. We tried everything possible to keep them on the sailing without success so , with very little confidence, checked alternatives for this year and....... by some miracle another accessible cabin was available for another July sailing with an evacuation chair 💺 The cost..... an extra £1500 as now departing during school holidays. The solution...... we couldn't put this cost on the client so we took the hit but the main outcome is we found a solution. 🙌 #solution #cruise #findaway
Wow that's so amazing - going above and beyond. You're stars with a fabulous service. What other travel company would do something like that!
Lee Trowbridge this is what sets you apart and above the competition.
Top work. Love it.
Enhancing Employee Engagement across the UK
8moHaving lost my Uncle to MND in 2022, I know just how much this would mean to the family. Absolutely incredible service and a very kind thing you have done.