La Vida Hospitality’s Post

In the service industry, it's easy to settle for mediocrity and go through the motions. But what if we challenged ourselves to go above and beyond for our customers? Will Guidara, former co-owner of the world's best restaurant, believes that "unreasonable hospitality" is the key to creating unforgettable experiences. However, many businesses struggle to implement this concept, either due to lack of leadership, training, or simply fear of stepping outside the norm. What's holding you back from providing exceptional service?

The 6 indispensable leadership lessons I learned working as a restaurant hostess. #1: Everything is a system. #2: Confidence is why you execute well. #3: Our assumptions are often negative. #4: People notice details. #5. Err on the side of over-communication. #6: The incentive is the impact you create.

“Our G-Talent, Our Pride” Meet our F&B Captain, Nicholas! In just 10 months, his dedication has made him an invaluable part of our team, ensuring every dining experience is exceptional. Join us to learn more about delivering top-notch service. #ghotel #hr #hrcareers #hrgeneralist #hrconsulting #hrinsights #hrcommunity #hrhiring #hrjobs #hrjob #hotelmanagement #hoteliers #hoteljobs #hotelmarketing #hotels #hotelnews #hoteliers #hotelindustry #hospitality #hospitalitynews #hospitalityindustry #hotelsandresorts #hospitalityprofessionals #lodging #leaders #leadership #ProfessionalDevelopment #LeadershipTraining #TeamSuccess

J. Willard Marriott’s journey started way back in 1927 with something as simple as a nine-stool root beer stand. But that wasn’t where his vision ended. He took that humble start and turned it into the Hot Shoppes Restaurant chain—eventually transforming it into what we now know as Marriott International. J.W. Marriott’s story is one of true evolution and adaptability. His success wasn’t just about growth; it was about staying true to the values that still define Marriott today. He had a talent for spotting trends, reshaping the business, and always putting people first. It’s those qualities that helped turn a small food stand into a global hospitality icon. Today, Marriott stands for so much more than hotels. It’s a brand built on values that have endured through the years, leading an organization that continues to innovate and set standards in the hospitality world. #EntrepreneurialJourney #MarriottLegacy #BusinessTransformation #Leadership #Hospitality #FounderFlip

I started talking to you about restaurants every day over 3 years ago. And it has been one of the most rewarding things I’ve ever done. It’s hard to even explain all of the benefits, learnings and outcomes I didn’t see coming. And definitely too many new friends to list. But here are just a few things I want to highlight for those who know content will help them…. But don’t know where to start. 1) Writing every day instills confidence. 2) Daily practice perfects your pitch. 3) There are collabs that you don’t even see 4) Building community makes it easier. 5) Imposter syndrome is real for everyone. 6) There are people who want to help you. 7) Your client is there, and watching you. And as long as you have a strategy to create content, as well as build an audience. Your opportunity is endless. So thank you to the community I have found. And to those who I have had the opportunity to collaborate with so far. There is so much more to come. 👊🏻 Ps. A specific thank you to a few here. 👇🏼 Christin Marvin Scot Turner Michelle Moreno Simon Zatyrka Derek Smith KELLY HIGGINSON Adam Lamb Push Operations 7shifts: Team Management for Restaurants Harri Dylan James Erlendson Notch Restaurants Canada #restaurantindustry #hospitalityindustry #leadership #community

🌟 How to Harness the Power of Hospitality 🌟 Even in the most unexpected places, the power of hospitality can transform interactions. Scott Elbin, founder of the Elbin Group, shares how a pleasant jury services clerk brightened his day and made him reflect on how approach and attitude can impact our everyday interactions. If a jury clerk can serve with hospitality, so can you! 🙌 🔑 Key Takeaways: 1️⃣ Attitude matters: A positive approach can turn even routine encounters into meaningful experiences. 2️⃣ Reflect on your interactions: Are you engaging with others in a perfunctory way? 3️⃣ Aim for “unreasonable hospitality”: Inspired by Will Guidara, Elbin encourages us to ask, "How can I make this experience unexpectedly positive?" In both personal and professional life, the way we serve others can make all the difference. #Leadership #Hospitality #PositiveMindset #CustomerService #EmployeeEngagement #ProfessionalDevelopment #ServiceExcellence #WorkplaceCulture

Have you ever tried counting spaghetti? 🥵 or how about marshmallows (slightly easier)…? The things you do for a memorable training experience and some novel challenges. Housekeeping in my hotel will find my rubbish bin highly amusing. Or just assume I enjoy a lot of marshmallows and dried spaghetti. 😉 Megan Scott, Damian Murphy, Unlocked Potential - let’s hope I counted properly. 🤣 #leadership #leadershipdevelopment

Giving back to Penn State students with an endowed award is such a rewarding way to channel my philanthropy. Here’s a few reasons why… 1. It gives me to opportunity to connect with amazing students like Gabriela Mutone to support her college experience and give gratitude for what she has done for the THON and SHM community. 2. It puts my donations to work in an endowment that will continue to give in perpetuity, even after I’m gone. 3. Award criteria is customizable for the donor. I was honor my two largest Penn State passions, SHM and THON leadership. 4. $1,000 per quarter for 5 years is the commitment for an award level giving, with it being awarded once you fully fund it. This was a great way to channel my annual giving into one source. 5. Naming the gift brings awareness that allows me to connect with other potential donors and share why I decided to give this way. It also normalizes planned giving for all, removing the misconception that it requires decades of wealth and six figures gifts. As a steward and champion for Penn State School of Hospitality Management, if you’re interested in planned giving and have any questions - please connect with me. In future years I’d love to see more awards named for our tremendous alumni. #weare #pennstate #shmproud

"Dear Restaurant Managers, I see you. Even when the long hours feel endless, when the challenges pile up, and when it feels like your hard work goes unnoticed—you are seen. Your leadership, dedication, and heart are the backbone of every great dining experience. When things get tough, remember that you’re making an impact. You’re building teams, creating memories for guests, and ensuring every detail is in place. Even when it feels like no one is watching, your efforts are shaping the success of everything around you. Stay encouraged, keep believing in yourself, and know that the value you bring doesn’t go unnoticed, even in the quiet moments. Your hard work matters, and it makes a difference every day. With appreciation, Tiffany | Talent Insights Pro #StayEncouraged #RestaurantManagers #HospitalityHeroes #YourWorkMatters #TalentInsightsPro"

Attention, hospitality management professionals! Are you ready to level up your management skills in your current role? Our #leadership program will provide you with the space you need to grow, learn and enhance your management abilities. Whether you work in restaurants, hotels, catering or event planning, the right training can make an incredible difference in your career trajectory. You'll learn: -What it means to lead a team and how you can do this in your current career -How to develop your communication skills to better understand your clients -What it takes to leverage the skills of your team members -How to listen and provide constructive feedback -Skills you can use in any #hospitality role to motivate others Are you ready? Take the challenge — https://hubs.la/Q02-DTc20 #hospitalitymanagement #hotels #careers #restaurants