Kinective’s Post

Today, technology investors are trending towards client retention rather than growth. Discover how Andrew Cohen reveals the secrets to reducing churn in the insights below:

Tune in to learn from Andrew Cohen how you can take action today to reduce revenue churn, drive growth and enhance your customer journey!

Curious if you're profiting from your customers? In this video, ✌️Marc DiGiorgio breaks down the essential information you need to know: lifetime value, customer acquisition costs, onboarding costs, and support costs.

🎉 Happy to report that Docubee is winning alllll the awards this go-around 🎉 We pride ourselves on our customer support. While you're a number at other SaaS companies, at Docubee you're a priority. It's refreshing working for a company that listens to their clients, and then ACTUALLY works those requests into the platform 🙌 🐝 #SaaS #esignature #contactautomation #legaltech #automation #ai

Bringing you another top tip from your Customer Success team at intelliflo. Another income knowledge nugget from the wonderful Kaveeta Rana 😎   💰 When you are configuring auto-matching for fees, it is important for the fee and plan to have the same information as below, otherwise the fee link will not work:   1. Income Type: needs to match in the statement line item and the fee record, i.e. either an Initial, Ad Hoc or Ongoing Fee Category 2. Payment Type: the Fee payment type needs to be either Provider or Platform. 3. Fee Status: Due/Payment Received - if the fee record is in draft, it is not yet "live" for processing   It's good to remember that any teething problems, with ongoing income especially, in the income area of the system are normally one time fixes. Once corrected and a look up is in place, future payments should go through without error.💰   🚩 Your digital customer success team are working with other departments to improve the income resources available to you, ensuring you have the assistance you need. Register for our Income Hour in Live & On-Demand events, and stay tuned for a bite-size video series coming later in the year 😁 🚩 Check out this post and others in connect: https://lnkd.in/eF8HY4Fz

You know about our amazing platform, but have you met our incredible Customer Success team? 🌟  Forrester recently explored Quantum Metric’s customer success program in a case study, and its influence on our customer growth, including a stat showing that 70% of customers up for renewal in 2023 expanded their scope. Our approach isn’t just about retention—it’s about building long-term value and growth for our customers.  But, don’t just take our word for it. Hear from our customers on how they’ve found success by partnering with Quantum Metric:  https://lnkd.in/eY7u7UZm

If you aren't serving your customers well, your entire business is at risk. When team members have conflicting priorities, unclear roles and poor communication, confusion and a cycle of bad customer care is inevitable. If this describes the issues you're seeing with your team, we have 10 tips on how to improve team alignment and other resources for you to succeed. 👊 https://ter.li/nivzu0

At Center, our commitment to customer success runs deep—and it starts with a strong team. Dive into this feature from Built In, where our own Brentley Loufek shares his insights on building lasting relationships and supporting our customers' evolving needs. Get a behind-the-scenes look at how we make success happen every day. https://bit.ly/3XwXsMu

True customer success is all about why customers choose to stay. At SailPoint, our customers stay for the resources we bring to our partnerships, including thought leadership, a culture of execution, dedicated teams of customer success professionals, and robust customer communities. Learn more about what sets our approach to customer success apart: https://bit.ly/3UPJTYN