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Trusted Advisor & Advocate | Account Executive | Service Cloud at Salesforce | AI & Service Cloud Specialist

5 Customer Service Trends You Need to Watch Knowing the latest customer service trends — including the role of generative AI — will help you meet customers’ changing expectations. Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.

5 Customer Service Trends You Need to Watch

5 Customer Service Trends You Need to Watch

https://www.salesforce.com/blog

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