Jody Wangerin’s Post

Customer support isn't just a safety net—it's a critical component of any company's growth and sales strategy. Exceptional customer support directly influences customer satisfaction, brand loyalty, and retention, giving organizations that prioritize it a distinct competitive edge. Here are some compelling data points to back this up: Retention 🔄 ▶ Companies with strong ✉ 📞 💻 omnichannel customer engagement retain 89% of their customers, compared to just 33% for companies with weaker engagement strategies. ▶ increasing customer retention rates by just 5% can boost profits by 25% to 95% 📈 Customer Satisfaction 🙂 ▶ A remarkable 93% of customers are likely to make repeat purchases with companies that offer excellent customer service (I am part of this statistic 😁) ▶ Positive customer experiences are crucial, as 70% of buying experiences are based on how customers feel they are being treated Brand Loyalty 💜 ▶ Customers who rate a company's customer service as "good" 👍 are 38% more likely to recommend that company to others . ▶ 77% of customers view brands more favorably if they proactively invite and accept customer feedback . Sales Growth 💹 💰 ▶ Companies with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience . ▶ 73% of customers fall in love ❤️ with a brand and remain loyal because of friendly customer service representatives. Organizations that prioritize customer support from the start not only enhance customer satisfaction and retention but also gain a competitive edge in driving growth and increasing sales. It's clear: exceptional customer support is not just a nice-to-have, it's a must-have for sustained business success. At SupportLabs, we recognize the importance of exceptional customer support. That’s why we match our partners with top talent who not only complement their brand but also serve as enthusiastic advocates and champions for their success. ❓ Support Leaders, What's the most innovative strategy you've implemented to enhance customer experience? Share your story below and help others elevate their support game! 🚀  #CustomerExperience #TechInnovation #CustomerSupport #Leadership #SupportLabs #CustomerSupport #BrandLoyalty #tech #SAAS https://lnkd.in/de_qbVUS https://lnkd.in/dFP-t6cB https://lnkd.in/dMF7higw https://lnkd.in/ddwEYEHS

Is your customer experience more complicated than it should be? We’ve got tips to simplify—check out our latest insights with the CMSWire team!

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"They exceeded all my expectations!" – thrilled customer. Every business wants to receive reviews like that. Service-based businesses thrive on trust, but building that trust online can be challenging. Showcasing powerful customer testimonials can bridge the gap and build instant credibility. Want to elevate your credibility? Contact us to harness the power of testimonials! #ReputationManagement #BrandReputation #OnlineReputation #ProtectYourBrand #ReputationBuilding #ReviewManagement #ManageReviews #FeedbackManagement #ReputationEnhancement #ReviewMonitoring #Reviewr

Drowning in customer inquiries during sales seasons? When sales surge, so does the pressure on your customer service team. Managing inquiries, returns, and support across multiple channels can quickly turn chaotic, especially as your business grows. But what if managing this could be simpler, even effortless? Imagine a day where: ⚡ Each customer interaction becomes a centralized, actionable ticket. You'll never miss a query, no matter the volume. ⚡ Urgent issues like delayed shipments are automatically prioritized, ensuring quick resolution and earning you customer loyalty points. ⚡ Your team is freed from repetitive queries as common questions about products, shipping, and orders are automated. ⚡ Common queries about products, shipping, and orders are pre-handled by automated responses, allowing your team to focus on complex issues that require a personal touch. ⚡ Support, logistics, and product teams operate cohesively on a single platform, making problem-solving for customers a breeze. Turn an ideal day into everyday reality with SurveySparrow’s Ticket Management by: ✳ Scaling effortlessly: Handle the influx of inquiries without breaking a sweat. Our system ensures the most critical issues bubble up to the top, so your customer satisfaction stays high. ✳ Streamlining returns and complaints: Track and manage return requests and communications efficiently in one unified system, leading to faster, more satisfactory issue resolution.  ✳ Automating responses: Automate the mundane, free up your team's capacity to tackle more significant challenges, and enhance their productivity towards critical customer needs.  ✳ Gaining valuable customer insights: Make use of analytics from ticket trends to refine your operations and product offerings continuously based on direct customer feedback. ✳ Improving team collaboration: Guarantee smooth internal communication and faster resolution with shared ticket access, ensuring everyone is aligned and the customer experience is seamless. Don't just dream about streamlined customer service. Let us help you transform your business operations and build unparalleled brand loyalty. Book your demo today: https://bit.ly/3wbqszW #CustomerSupport #CustomerExperience #personalization #RefineExperience #B2BSaaS #innovation #RefineExperience

Tip of the Day: It’s Right Under Your Nose! In the name of customer focus, companies are spending ever-increasing amounts of money and resources to solicit customer viewpoints. The paradox, of course, is that simultaneous with companies spending all this money and time, right in their very own interaction centres, customers are actively calling and providing their ideas, viewpoints, and suggestions – everyday! Yet this information is largely ignored! https://lnkd.in/enAYKbz Get tips like this every day - The Global Association for Contact Center & CX Best Practices https://lnkd.in/gmez8Fhi for FREE membership today!

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📞 Looking for ways to level up your call center's service game? Check out our latest blog post for tips and strategies to leave a lasting impression on your customers: https://lnkd.in/d8kU6FHV #CustomerService #CallCenterTips

Ever wonder why some businesses have clients who stick around like family? 🤔 It's all about the connection. The Customer Magnet framework helps you create that bond. By understanding your customers' needs, showing them you care, and always delivering top-notch service, you'll see them return time and again. 🔄 Want to turn your clients into loyal fans? 🌟 Contact us for a personalized consultation and let's make your business unforgettable! 🚀 #CustomerLoyalty #BusinessGrowth #BrittineyProServices

And in this book, he shared a simple 7-step process for building trust and credibility. Here’s the breakdown: 1. Be honest and transparent. 2. Deliver on promises. 3. Show empathy. 4. Communicate effectively. 5. Be consistent. 6. Demonstrate expertise. 7. Seek feedback. Trust and credibility are crucial for any business aiming for success. They foster strong relationships and drive customer loyalty. Share your thoughts below! 💬 Find us: www.findme.directory #BusinessSuccess #TrustAndCredibility #CommunityDriven #FindMeDirectory