Jennifer Yates’ Post

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👩🎤BizOps starts where the work lives-with humans🎸Former punk rock bass player brings energy and joy to big work🗺️Business Operations Strategy, Process, & Execution Management✨Proj Mgt Coach

Each time we record an episode, a theme emerges. We don't plan it. It happens organically. In this episode James and I order from Warby Parker and felt trusted, especially when we asked for an extension on our try-at-home frames. How do you feel about bi-directional trust between brand and customer? 🛍 Brands: What do you do to build trust with your customers? 🛍 Customers: Do you trust the merchants you buy from? Why? Find out how Warby Parker builds trust. Hint: they start by trusting their customers. Listen to this and all episodes wherever you get your pods. http://www.unboxing-e.com/

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