Customer service book lists are awesome. One bit of advice: you don't have to read them all. 1. Focus on one specific customer service challenge. 2. Pick the book that can best help you solve it. 3. Apply what you learn from the book as you go. For example, The Effortless Experience is fantastic if your goal is reducing customer friction. Never Lose a Customer Again is perfect if you want to retain customers through effective onboarding. Hug Your Haters is excellent for turning negative feedback into opportunities for growth. Who should read my book, The Service Culture Handbook? It's for leaders who want to get their organization (or team) obsessed with customer service. The book is a step-by-step guide for building a service culture. Thanks for putting this together, Max!
VP Support @ Birdie | Sharing tips on support operations and team leadership | Helped 2,000+ teams resolve complex issues by allowing customers to show problems with a screen recording.
Summer holidays are just around the corner for many of you. Do yourself a favor and pack one of these in your bag 🥥🌴🌴 Matt Dixon, Mercer Smith, Kindra Hall, Micah Solomon - Customer Service Consultant and Trainer, Jeff Toister, Jay Baer, Joey Coleman, Anthony Hsieh, Giff Constable ✍️
