Jason M. Lemkin’s Post

When you get close to your customer, you are destined to succeed.

Learn how we can help gow your customer base!

The Ultimate Secret to Winning Back an Angry Customer. What is it? It's called "finding common ground". How? This is how... --> Listen to the emotion the customer is expressing. --> Paraphrase what the customer is saying. --> Validate/Agree with the customer's emotions. How do you validate/agree? This is how: If the customer is frustrated, say, "I'd be frustrated too." By acknowledging that you'd be frustrated too, you are showing the customer that you are on their side, and this starts to win them over. Try it. It works. PS: Do you have any more tips on how to win back an angry customer?

Learning how to find your perfect customer is a very hard task for a lot of people. It's always easy to promote and even sell in some cases but not easy to be relatable. You'll learn that your perfect customer is more like you than you think! Learn how to find your perfect customer by clicking this link: https://lnkd.in/efXc-zj6

Next week, every customer you convert into a subscriber is a customer you can continue selling to year-round. Use Bryan's tips for capturing as many of those customers as possible next week: https://bit.ly/48Zf4WE

MAMA - customer service mantra/process. Having a plan before you need it can be very helpful in more stressful conversations - this approach works in any circumstance.

Timing is everything in a sale. When a customer hesitates, clarify: ‘Are we talking a couple of days or a few months?’ This question helps gauge their readiness and builds trust. Understanding their hesitation can be the key to closing the deal. #SalesTips #LouieHerron #ClosingStrategies #CarSales

Satisfied customers should help your bottom line.

Appreciation from Valuable Customers is Always Boosting Your Performance.

Upset customers? These 4 steps will make your unhappy customers happy--every time.