Thank you, London! 🇬🇧 Last week, 55+ customer service leaders gathered at our London office for a festive deep dive into The New Economics of Customer Service. Attendees sat in on a terrific panel discussion featuring Magdalena Krzyżewska from Lawhive, Rhidian Boobier and Stephen Senez from Numan, and our own Declan Ivory all about their experience entering the age of AI-first customer service. A special thanks to Peter Dalton, our terrific host for the evening, and to all the attendees who came ready to discuss new ideas on how to accelerate the use and impact of AI in their organizations!
Intercom’s Post
More Relevant Posts
-
AI has broken the linear growth model, forever changing the economics of customer service. You no longer have to choose between speed, great customer experiences, and low costs. You can have all three – without adding headcount. AI-first customer service is flipping the script and turning support costs into lasting revenue gains, but there's also a price to delaying. Check out Intercom's The New Economics of Customer Service guide at https://lnkd.in/geZKU5NX - there's a few good nuggets of wisdom in there from yours truly.
-
-
There's no reason to be doing tedious repetitive finance work anymore. Technology is erasing that from to-do lists. So, what comes next? Financial leaders Nicolas Boucher and Christian Wattig joined us recently for a masterclass about how finance professionals can thrive in the AI and automation. The answer? The ability to deeply analyze a business and communicate that analysis. Learn how in the session: https://bit.ly/3KnH4Ik
-
-
Automation is key to improving productivity and reducing business costs. A well implemented solution can reduce processing time in payables by at least 50%! Have questions? We're here to help!
There's no reason to be doing tedious repetitive finance work anymore. Technology is erasing that from to-do lists. So, what comes next? Financial leaders Nicolas Boucher and Christian Wattig joined us recently for a masterclass about how finance professionals can thrive in the AI and automation. The answer? The ability to deeply analyze a business and communicate that analysis. Learn how in the session: https://lnkd.in/d9X5vf7s
-
-
"Because of [Gather AI] we were able to find four missing LPs in the last month that we were researching for a long time", David Ruiz de Arbulo, Inventory Specialist at GEODIS. Before using our solution, when GEODIS had a missing pallet, they would send an operator to go hunt and find the pallet. With 48,000 locations in the warehouse, manually searching was very time consuming. Now the team uses our dashboard to easily find missing pallets. Watch the full video below 👇
-
Helping financial services to improve customer & employee experience, reduce costs through operational efficiency and increase profitability using the latest technology business solutions
- 40% reduction in average handling time - 100 hours saved from more efficient management - $1.13M improvement in revenue Just some of the benefits seen from AI in Customer and Field Service Download the White Paper to learn more: https://msft.it/6041l76XS Along with the Forrester TEI Report for D335 Customer Service https://lnkd.in/eJt4NuaZ
Field service and customer service are a powerful duo. For many industries, meaningful customer service starts with comprehensive field service. Explore three ways AI is transforming service from the field to the contact center: https://msft.it/6041l76XS
-
Senior Manager, Digital Marketing at PROS | Enterprise AI | Profit + Revenue Optimization Software | B2B Marketing | SaaS
How are you optimizing the lifetime value of each of your customers? Join us on June 25th for our webinar, "How to Drive the Greatest Customer Lifetime Value Using AI" with John Bruno, VP of Strategy at PROS and Jack Johnson, VP of Customer Growth & Renewal at TSIA. Register today ➡️ http://ms.spr.ly/6046Yfjf6
-
-
My colleague Jakob Klement is going to host our Webinar "GenAI in Practice" providing valuable insights to real-world use cases in the Financial Service sector. Tune in to learn more and let's discuss, how GenAI can support your organization.
ATTENTION: the wrong date is shown in the graphic. It is October 17th at 9 AM. Join us on October 17th at 9:00 AM for an insightful webinar on the practical applications of Generative AI in financial services. We’ll explore how GenAI is transforming knowledge management, compliance, and customer service. Discover real-world use cases from a European bank and insurer, showcasing tangible results. Don't miss this opportunity to see GenAI in action. Sign-up for the FREE Webinar: https://lnkd.in/ezf8fqyP
-
-
Digital marketing manager with the affinity for building and scaling communities, curious about AI & startups.
The Yotpo AI Reviews Summary at work 👏
Going through reviews is part of every shopping journey, but let's be real – too many can be overwhelming. 😓 With the new AI Reviews Summary, your shoppers get a whole new shopping experience, with instant summaries made from past essential customer feedback, all with a simple click. Available now on Yotpo Reviews only. Learn more -> https://bit.ly/3TVzyd1
-
Off Script Episode 2 is here and in it Paul Adams outlines why Customer Service is already one of the first industries to be fundamentally changed by AI. The new path is clear: an AI-first customer experience by default. We see incredible business opportunities, way beyond service, for those that embrace the required mindset shift. We can now see what is truly possible, with hard data, and it is only the beginning. https://lnkd.in/ew9-mnGa
Intercom Off Script - Episode 2: Into the future with AI-first Customer Service
https://www.youtube.com/
