Psychology is contagious. That might just be one of the best-kept secrets about customer experience. In a recent episode of The Ticket Podcast, Blake Morgan sat down with Ruth O'Brien and shared one thing she wished more people knew about CX: What we bring to each customer interaction doesn’t only affect outcomes – it defines the experience itself. And it can have an impact that reaches far beyond that specific touchpoint. Check it out here, and listen to the full episode wherever you get your podcasts!
Still trying to figure out what he is good at. But, he's great at delivering customer service in fitness & roofing businesses. If you need help improving your customer experience, book a call. He can help you.
2dI wouldn’t limit it to what you’re bringing into a room. Even on a regular phone call, if you answer the phone with a smile on there’s a different residence in your voice when you talk with people. It’s the small micro jesters of positivity that can build the experience