Intelygenz’s Post

Discover the future of customer engagement with Intelligent Virtual Agents (IVAs)! As industries from telecommunications to healthcare and finance embrace IVAs, we're witnessing a remarkable transformation. According to Grand View Research, the IVA market is booming, expected to hit USD 1.25 billion by 2027. Why? It's all about personalized, efficient, and cost-effective service. AI and GenAI technologies are at the heart of this revolution, enabling IVAs like Google's Dialogflow to learn and improve from each interaction. And with advances in natural language processing, these agents are becoming more human-like than ever. Sector Highlights: Healthcare: IVAs are revolutionizing patient engagement, from scheduling appointments to mental health support with bots like C1's Elly. Yet, challenges like data privacy and the need for human touch in complex situations remain. Banking & Finance: IVAs offer personalized advice and fraud detection, exemplified by American Express and Capital One's chatbots. The balance between automation and security is crucial here. Hospitality: Personalized guest experiences are now possible with IVAs, from booking to concierge services. But ensuring these virtual agents can handle diverse guest needs is key. Despite the potential, integrating IVAs comes with its hurdles, including ensuring a seamless user experience and maintaining data security. Let's discuss! 🗨️ How do you see IVAs shaping your industry? Have you encountered any innovative uses or challenges? #IVAs #CustomerEngagement #AI #Innovation #DigitalTransformation

Developing an AI assistant can provide a significant competitive advantage. It allows businesses to differentiate themselves by offering innovative and efficient solutions to their customers.

AI Advancements in Outsourcing AI is significantly transforming the call center environment, offering enhancements in efficiency, customer service, operational effectiveness and collections opportunities. By leveraging AI technologies, call centers can streamline processes, provide better customer experiences, and make data-driven decisions. However, successful integration requires careful consideration of challenges and a balanced approach to human and AI interaction. As AI technology continues to advance, its role in call centers will likely expand, driving further innovations and improvements in customer service, sales and collections. The questions is, how does AI account for customer vulnerability? Will Sentiment enhancements cover customer scenarios and regulatory policies? #Outsourcing #Service #Collections

"Automation & AI are revolutionizing businesses today! From streamlining daily tasks to providing intelligent customer support, these technologies save time and enhance productivity. Excited to help companies unlock their potential with custom solutions. Let's innovate together and shape the future! 🚀 #TechForGood"

Meet Sophie, the new AI assistant! Watch as she handles customer orders with ease, knowing all the details and helping in real-time. No waiting, no hassle—just fast, friendly service. This is the future of customer support! Follow Intel Insights for more updates on the latest tech innovations. ♻️ Repost to share this with your network! #AI #CustomerSupport #TechInnovation #Automation #FutureOfWork #AIAssistant

AI agents are transforming how enterprises manage repetitive, manual tasks. From handling invoice reconciliation to improving customer support, AI agents can take on the heavy lifting, while humans shift to overseeing the work. Hear from our co-founders Antti Karjalainen and Ram Venkatesh on how AI agents can tackle what they call "undifferentiated toil,” unlocking more efficient workflows in a way that's never been possible before. #AIAgents #Automation #EnterpriseTech

How AI is Optimizing Telecom Processes Telecommunications companies are constantly looking for ways to improve customer service and reduce operational costs. AI is proving to be the key to achieving both. 📊 The Problem: Telecom companies face high operational costs and customer service challenges due to the sheer volume of customer interactions. This can lead to slow response times and reduced customer satisfaction. 💡 The Solution: AI-powered tools can automate processes like customer service inquiries, predictive maintenance, and network optimization, significantly improving efficiency while reducing costs. ✅ Benefits: Faster response times for customer queries. Automated predictive maintenance to prevent outages. Cost savings from optimized operations. 📈 Example: One telecom company reduced its customer service response time by 40% and cut costs by 30% after implementing AI-driven automation tools for handling customer requests and optimizing network performance. 🆕 Announcement: Our AI chatbot is coming soon! It will be available 24/7 to handle customer inquiries in a messenger, providing real-time support. For more details on how AI can transform your telecom operations, contact me at offerhut.en@gmail.com. #AI #Telecommunications #Automation #CustomerService #BusinessGrowth #AIinTelecom #NetworkOptimization #AIChatbot #DigitalTransformation

North America held the largest market share 38% of the Call Center AI Market in 2023, accounting for a significant portion of the global revenue. The region’s dominance can be attributed to the rapid adoption of AI technologies, supported by a robust technology infrastructure and a high concentration of large enterprises. #ai #call #center #global #revenue #adoption #technologies #infrastructure #enterprises https://lnkd.in/e6M_tuD6

🚀 AI in Telecom: Real Innovation or Just Hype? 🤖📱 AI is dominating conversations in every industry, but is it truly set to transform telecom, or just another trend? At Circles, we’re excited about its potential to revolutionize telcos—when integrated as part of a broader strategy. Here’s why: 1️⃣ Smarter Operations: AI can help telecoms improve backend processes like enterprise automation and fraud detection, freeing up resources to focus on innovation and customer engagement. 2️⃣ Personalized Experiences: AI has the power to tailor customer journeys, making interactions more personal and building customer loyalty. 3️⃣ What’s Next?: AI isn’t a standalone solution, but combined with SaaS, 5G, and other technologies, it could play a key role in telco-to-techco transformation. At Circles, we’re looking ahead to how AI could help telcos drive smarter, more agile solutions for the digital world. Curious to learn more? Read the full article here 👉 https://lnkd.in/gipx-NTf #Telecom #AI #CustomerExperience #Innovation #Techco #DigitalTransformation