Iberostar Group’s Post

Unlocking Hospitality: The Art of Experience-Driven Service Our passion for hospitality shapes every interaction. We reveal how to recruit staff who embrace our brand vision and create unforgettable experiences for guests. Discover what we look for in a team member and how to immerse everyone in our story. #Hospitality #ExperienceDriven #CustomerService #BrandVision #StaffRecruitment #CulinaryExperiences #GhanaianCuisine #ImmersiveDining #TeamBuilding #ServiceExcellence

🚀 𝐄𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬: 𝐀 𝐏𝐚𝐫𝐤𝐢𝐧𝐠 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐒𝐭𝐨𝐫𝐲! 🚀 In the world of hospitality, listening and acting is everything! 💡 Here’s how one ComOps-Medallia client transformed feedback into action: - Identified a need for more handicap-accessible parking 🅿️ - Added spots within two weeks 🚀 - Received heartfelt guest recognition 🙌 Let’s keep improving! #CustomerExperience in #Hospitality #casinos #hotels #resorts #EmployeeExperience ComOps - Strategy & Commercial Operations as a Service & Medallia

when your staff get recognised as being the best

An unpopular opinion even though you're probably already thinking it. The old way to run hotel F&B is over. To be successful today You have to think differently... Experience --> Think Different Personalisation --> Think Different Menus --> Think Different Training --> Think Different Community --> Think Different Revenue --> Think Different There isn't much that hasn't changed So why do hoteliers insist on doing it the old way It's not fun. And there is definitely a far easier way. Who thinks the same? 🙋🏼♂️ PS. Don't blame your team for poor performance if you are stuck in the past. Engage with them to embrace the future! #innovation #audenhospitality #hospitality #hotels

The old way to run hotel F&B is over. To be successful today You have to think differently... Experience --> Think Different Personalisation --> Think Different Menus --> Think Different Training --> Think Different Community --> Think Different Revenue --> Think Different There isn't much that hasn't changed So why do hoteliers insist on doing it the old way It's not fun. And there is definitely a far easier way. Who thinks the same? 🙋🏼♂️ PS. Don't blame your team for poor performance if you are stuck in the past. Engage with them to embrace the future! #innovation #audenhospitality #hospitality #hotels

Teamwork in the hospitality industry is crucial for creating exceptional guest experiences.

Hyatt will add Las Vegas resorts The Venetian Resort Las Vegas and The Palazzo to its various booking platforms and its World of Hyatt loyalty platform as it seeks to reestablish a foothold on the Las Vegas Strip. https://bit.ly/4iEw4Gf

The Last Inch rule from Unreasonable Hospitality from Will Guidara has to be one of my newest summaries of something incredibly vital. The importance of staying present and following through to the very last detail. How often do we get 20 things right in a row, or prepare perfectly only to relax or get confident and the last detail destroy all that work. Think to a scenario you have come away from disappointed or annoyed, run through the events. I bet quite often it's the ending not the start or middle that was the issue. That final inch is singularly vital.

"Shining Stars of Hospitality! To all hotel employees working tirelessly behind the scenes, your dedication hasn't gone unnoticed! From welcoming smiles to seamless check-ins, every interaction counts. Keep exceeding guest expectations, embracing teamwork, and elevating the hospitality experience. Remember, your role is not just a job, it's creating unforgettable memories! Share your own hospitality triumphs in the comments below. #HospitalityMatters #HotelLife #GuestExperience #TeamWork #MotivationMonday"

BE A PROFESSIONAL AND QUALIFIED HOTELIER ..