Ibbaka’s Post

#Redefining #Success #Metrics in the Digital Age In the #digital era, success is more than just #profits. It’s about #agility, innovation, and customer #loyalty. Enterprises at the peak of digital maturity redefine success by focusing on: 🎯 Enhanced scalability for new market opportunities. 💡 Data-driven decision-making for precision strategies. 🤝 Improved customer retention through personalized experiences. By adopting the Digital Maturity Model, you can transform traditional KPIs into competitive advantages. Let’s redefine what success looks like for your business. Explore the model here: https://nav.ac/0kjrf #SuccessMetrics #DigitalKPIs #TechForGrowth #CustomerLoyalty #SustainableSuccess

Ibbaka & PeakSpan Capital are thrilled to announce our upcoming Master Class with Karen A Chiang and Rashaqa Rahman, diving into the Value Cycle—a crucial framework for boosting your business's commercial and revenue operations. Imagine how you can use the Value Cycle to empower your teams to position value effectively, fostering customer engagement and building trust that enhances customer lifetime value. Register Here: https://lnkd.in/eMQS8MgX Key topics: 🌱 Establishing a value-based culture 🔄 Creating a comprehensive value cycle 📊 Measuring and positioning value throughout the customer journey Join us on Wednesday, October 16th @ 9am PT / 12pm ET for a 1-hour session to unlock the value cycle and measure created value for your B2B SaaS business and product. If you attended any of the previous Master Classes with PeakSpan, then you know you're in good hands and great company. It's another Master Class for the books! 💪 #value #customervalue #valuecycle #valuemetrics #measuringimpact #customerjourney #b2bvalue #b2bsaas #valuemodels #valuebasedpricing #customerengagement #customerexperience #businessstrategy #valuecreation #customerinsights #valueproposition #saaSmetrics #customerlifetimevalue #businessgrowth #valueanalytics #outcomebasedpricing #customerretention #salesstrategy #valueassessment #valueoptimization #customerfeedback #dataanalytics #pricingstrategy #valueengineering #revenuegrowth #businessstrategy #valuemanagement #customerjourney #businessoptimization #revenuegrowth #pricingstrategy

Sincere thanks to our esteemed speakers - Dennis Roman - The Stock Doc, Sandeep Mukherjee, and Paras Singh - for sharing their invaluable insights at our "2020X Vision: Ignite Your Revenue Engine - Part 2" session, hosted by Vishwendra Verma. Unique insights: 🔷 Dennis highlighted the importance of aligning the often-conflicting objectives of sales (customer-centric) and marketing (brand-centric) to drive efficient and effective RevOps. 🔷 Sandeep shared that a mere 5% increase in customer loyalty can boost profits by 25-95%, underscoring the profound impact of Customer Value Optimization (CVO). 🔷 Paras showcased how businesses can identify anonymous visitors, track their interactions, and attribute the sources of conversions, enabling more informed marketing decisions. 🔷 Vishwendra emphasized the criticality of navigating uncertainty through resilient and competitive revenue engines, which act as a business compass. Missed the session? Watch the replay here: https://lnkd.in/gtUGvatU Arming ourselves with these powerful revenue engines is crucial for businesses to adapt to the future, reserve the right to play, and drive sustainable growth. Don't miss our next session on "Winning Tactics for Enterprise Deals & Sales Excellence" on September 19th. Register now to secure your spot: https://lnkd.in/ebRVy_4X #RevenueEngines #RevOps #CVO #AttributionModeling #DigitalTransformation #BusinessGrowth

In 2024 and beyond, #GTM teams face significant challenges in influencing customer decisions. With over ten stakeholders involved in the buying group and 83% of the buying journey occurring anonymously, traditional methods of engagement are proving ineffective. Moreover, less than 3% of prospects submit online forms, as highlighted by Gartner Research Board. To navigate this complex landscape, I advocate for a shift towards #ABM strategies that leverage data-driven insights and personalized engagement, enabling us to connect more effectively with our target audiences and influence their decision-making processes. #GTM #CustomerEngagement #DataDriven #ABM #B2BMarketing #MarketingWithABroadcastTwist #TVNewsToB2B #FlipTheFunnel #Q4Strategy #PutMeInCoach 🚀💡🤝✨

Customers are the best guide for a company because they provide: 1. Direct Feedback : Insights into customer needs and issues enable continuous improvement. 2. Empirical Data : Behavior and success metrics (CSAT, NPS) show how well needs are met. 3. Innovation : Feedback drives product improvements and relevance. To my fellow AllIn1Place peers please share your thoughts in comment. MadHawk Events Ayub Naikwadi ☑️Rita Iroegbulam Vishal AryaArup D. Chetan Padekar Manthan Todankar Samuel Elias Montre D Bhiwandiwala Aletxy T. Gioia Selmin Mobin Sayyad AllIn1Place Bhavika Kochhar Simrita Sethi Arun Ashutosh kumar Raghuram R Menon Akanksha Maitreyi Kulkarni #allin1place #CustomerSuccess #Allin1Place #goviralwithAllin1Place #CustomerExperience #RelationshipBuilding #BusinessGrowth #CustomerEngagement #3daychallenge #customersuccess #csm #customersuccesslife #customersuccessstory

Get a head start without needing to generate queries. Empower your sales team with insights into customer feedback, top-performing products, and emerging market opportunities effortlessly. Stay ahead of the curve, adjust strategies swiftly, and make data-driven decisions seamlessly. Experience the simplicity of actionable insights without the burden of knowing what questions to ask. Let ClearQuery's Automated Insights guide your business towards success! Learn more about Automated Insights here: https://lnkd.in/e7Hhgygw #AutomatedInsights #MarketTrends #ProductPerformance #DataDrivenDecisions #ProductPerformance

Ditch the vanity metrics 🔥 Thinking about what metrics to focus on to get a fair valuation that impresses investors? My short answer - forget the vanity metrics and zero in on what truly matters, with numbers that tells a story. Checklist (in short): ✅ Core financial metrics - prioritise revenue, ARR, and EBITDA over vanity metrics. Present clear, impactful numbers that demonstrate customer satisfaction, revenue growth, and the percentage of recurring revenue. ✅ Leverage ACV bookings - track ACV bookings as a forward-looking metric that reflects future revenue, and combine ACV bookings with ARR to provide a comprehensive view of business health. ✅ Monitor and showcase sales pipeline - understand the importance of tracking and showcasing your sales pipeline. Use the sales pipeline to forecast future performance, not just analyse past results. ✅ Contextualize and manage churn - analyse churn in context, considering your market and product type. Offset churn by focusing on growth and expansion revenue to maintain business stability. Implementing a subscription management solution in a earlier stage is helpful to stay on top of your metrics if you effectively want to track growth momentum. What did I miss? 👆 #B2BSaaS #BusinessGrowth #FinancialStability #Automation #InvestmentStrategies #SubscriptionManagement

RM That Works: Unlocking the Hidden Value in Customer Data! In today’s fast-paced business world, data is often called the new oil. But the real power lies in refining and using it effectively. Relationship Management (RM) is the key to turning customer data into meaningful actions that drive success. 🔑 Here’s how effective RM creates impact: 👉 Personalized Experiences: Tailoring solutions to customer preferences builds trust and loyalty. 👉 Predictive Insights: Analyzing trends to anticipate needs and stay one step ahead. 👉 Operational Efficiency: Simplifying processes to focus on strengthening customer connections. 👉 Scalable Strategies: Using data-driven insights to fuel sustainable growth. The true value of customer data isn’t in collecting it but in using it to nurture relationships that matter. RM is no longer a “nice-to-have” — it’s a must-have for businesses looking to thrive in a competitive environment. 💡 Are you unlocking the hidden potential in your customer data? Share your thoughts on mastering RM in the comments! #CustomerSuccess #DataDriven #RelationshipManagement #BusinessGrowth #Ironlady #Leadership

Still feeling the #profitpressure from declining demand, rising costs - or both? You are not alone. While the 📈 market outlook improves cautiously, many companies are still facing profitability challenges. To 🚀 navigate your #profitability challenges with precision, systematic action is required on 6 commercial levers across your #portfolio, #pricing, and #sales: 1. Ensure a profitable portfolio build-up: align your portfolio with customer needs, monetize untapped value potential and rationalize where required 2. Offer less expensive alternatives: consider trimmed-down offerings to retain customers and protect profitability, remove non-value adding services 3. Identify and resolve pricing outliers: install minimum price levers, train sales for painful conversations 4. Tighten the promotion and discounting policy: prevent historically grown profit leakage 5. Redesign your commercial model to fit the future: leverage digital tools and deploy pragmatic use-cases to unravel the power of data and AI 6. Enable your sales and customer success teams: move from reactive, to proactive service to prevent churn and maximize customer value 🔗 For further inspiration, roadmaps and necessary actions: feel free to download our whitepaper skp.link/9xk

Even the best frameworks are limited without real customer insights. PMs know that choosing features that genuinely impact growth and retention requires a strategic blend of customer feedback and data. Here’s how Savio empowers you to maximize 5 popular prioritization frameworks with a customer-first approach: 🟪 RICE (Reach, Impact, Confidence, Effort) With Savio, you can sort requests by key metrics—like high-revenue customers or accounts at churn risk—so every prioritization decision is based on data, not guesses. 🟪 ICE (Impact, Confidence, Ease) Savio segments feedback by high-value groups, letting you identify impactful requests directly tied to revenue potential. Product decisions become clearer when “impact” is more than just a hunch. 🟪 Value vs. Effort Matrix Savio aligns value with strategic goals by tracking which quick wins boost retention or expansion for key accounts, helping you prioritize based on both effort and ROI. 🟪 MoSCoW (Must-Have, Should-Have, Could-Have, Won’t-Have) By tagging feedback with metrics like ARR and ICP, Savio turns MoSCoW into an actionable plan that prioritizes essential features for your highest-value customers. 🟪 Weighted Scoring Savio’s custom weighting means you rank features by metrics that matter—customer demand, strategic alignment, and revenue impact—so your roadmap reflects both immediate needs and long-term goals. Find out more about how Savio fits into the most common product prioritization frameworks: https://lnkd.in/dEtAdWNs #productprioritization #PMs #productmanagement