Helen Ralowicz-Chapman’s Post

What if I told you that crafting personalized, on-brand responses to customer reviews could now take less time than pouring a cup of coffee?☕ Introducing our latest feature: Suggested Review Response -- a new AI-powered tool that generates review response drafts in seconds. Just set your prompts and response parameters, choose your tone (customize for your positive, neutral, and negative reviews), and hit "suggest." That’s it! Want to learn more? Schedule a demo today!

You know what they say, all good things come in threes 🙌 Our latest addition to our features repertoire – AI-assisted review responses. As a business, we know that time isn't always on your side, which is why we've introduced this feature to increase reply response rates, granting you more time to address customer feedback that requires a more nuanced response, helping you create on-brand, personalized reviews at scale. Learn more on how this works: https://lnkd.in/eqnGXBuN.

Introducing Reviews QR, a new feature in our reputation management platform! Easily create custom QR Codes to drive reviews, boost online presence, and increase customer feedback. Personalize, track scans, and simplify the review process for convenient access and improved ratings. Enhance your reputation management strategy today! Powered by macaws.ai

Introducing Reviews QR, a new feature in our reputation management platform! Easily create custom QR Codes to drive reviews, boost online presence, and increase customer feedback. Personalize, track scans, and simplify the review process for convenient access and improved ratings. Enhance your reputation management strategy today! Powered by macaws.ai

Personalization: One word, a whole world of experiences and use cases that help you adapt and respond to customer insights in real-time. Learn the fundamentals in our guide: https://lnkd.in/gFm7ayED

Improve your customer feedback process with Feedward! Tired of the same old feedback methods? Let’s make it fun, engaging, and impactful! Feedward transforms how you collect feedback, turning it into an exciting, rewarding experience for your users. See a short demo below 👇

Evolving your customer insights shouldn't feel more painful than a herniated disc (trust me, I know) 😭 Here's how the FLIPR method can help you continually dive deeper into getting to know your customers. **Frequency** - How regularly are your customers wearing, using, or consuming your products? **Lifestyle** - What activities do your customers participate in? Where do they spend their time online? What stage of life are they in? **Identifiers** - How do your customers describe themselves? **Preferences** - No product is perfect, but how are your customers preferring your product to taste, feel, fit, look when they use/consume it. **Recipient** - You can market all you want, but knowing the end user, the occassion they are purchasing for, if they are always a gift-giver or just this one time can change the way you speak to your market. Need more ideas on evolving your insights? Just comment below.

Another mistake I used to make: Waiting to implement a chatbot for handling basic customer inquiries. It took me a long time to realize as I underestimated how much time our team spent manually answering mundane questions. Learn more at http://buff.ly/4acoLQP