HACLA’s Post

🎥 Q&A Series is Here! This week, our Senior After-Sales Technical Support Executive, Vasfi Şahin, answers the question: "Which products can receive remote technical support?" 💬 Watch the video to learn more about Yilmaz Machine's remote technical support solutions! 👇 #YilmazMachine #TechnicalSupport #RemoteService #QA #Innovation

Just attended a fantastic seminar on Sales Process Engineering. Key takeaways included: 💡 Revenue should not be a metric of the sales department (it's ops, duh). 💡 Sales people spend most of their time with existing customers but existing customers typically defect due to problems outside of sales' control (delivery, price, or product offering). 💡 Commission compensation reinforces the farming habits (that ops should be doing) and puts the risk of sales process changes on the sales person instead of where it belongs with the company. 💡 Sales people should be inside on Teams / Zoom...they should be having sales conversations. It's the technical (operations) people that should visit customers to perform discovery and propose solutions. Thanks Justin Roff-Marsh.

Warm take of the day: More engineers should do sales in tech. 🌶 The common perception of engineers is that they work behind the scenes, building things. However, sales is ultimately about providing solutions for customers, whether through tactical operations or software. Engineers are perfectly suited for this role. We need more solution engineers and fewer salespeople who rely on copy-pasted scripts. 💫

Let the technical guys step in... early. No matter the enthusiasm and skill of the sales person, in the end, the technical solution must work as advertised. Otherwise, the cost rise too much or the whole deal becomes impossible. Some things simply require too much on the technical side that you need a technical guy in the sales process. Technical doesn't just mean programmer or IT.

Sales is a Science, it needs an action to get a reaction. Zero activities Zero results, Stop wishing and start making calls, booking meetings, engage clients, discuss financials and close deals. #PositiveWeek #AudioSolutions #TOAElectronics

𝐄𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 𝐟𝐨𝐫 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬! In a call center, dealing with irate customers is common, but handling these situations effectively can lead to success. 👉 https://www.icorpture.com/ ✈ #CallCenterSuccess #CustomerServiceTips #HandlingIrateCustomers #EmpathyInService #EffectiveCommunication Adesh Awana Aakriti Sharma #ienergizer #icorpture

To mitigate the risk of encountering a sales pitch, one effective approach is to create demo scripts. These scripts establish clear expectations for how you want the software vendor's sales representatives to present their solution. 🚀

In the constantly evolving world of tech sales, some problems do not change. One example is scope creep. The extra scope usually creeps into Proof of Concept (POC), where initial agreements between sales, solution engineers, and customers can quickly spiral as additional requests emerge. So, how can sales engineers (SEs) and sales teams manage these evolving demands without jeopardizing the deal or diluting their resources? 

We decided to share some of our key projects with you. Let’s begin with a case for DTEK Kyiv Electric Networks — a project that highlights our ability to adapt and deliver in critical situations. When power outages and attacks became a daily reality, DTEK needed a fast and reliable solution to maintain stable communication with its customers across Kyiv, Dnipropetrovsk, and Odesa regions. A dependable contact center became a vital part of the strategy. 🟢 What challenges did DTEK’s contact center face? DTEK’s management identified several pressing issues: 🔹 Emergency call spikes overwhelmed their internal systems. 🔹 Frustrated customers due to power outages required empathetic and skilled handling. 🔹 Missed calls during peak hours tarnished the company’s reputation. 🔹 Existing software integration processes were slow and cumbersome. 🔹 Agents needed exceptional resilience to maintain professionalism under constant emotional pressure. 🟢 How did we help DTEK? 1.Building a resilient team: We onboarded and trained over 50 agents to handle high-pressure situations. The training emphasized resilience and empathetic communication with distressed customers. 2. Streamlined integration: Zenko integrated seamlessly with DTEK’s software and workflows, enabling a system capable of managing a high call volume. 3. Efficient operations: We provided extended working hours from 7:00 AM to 11:00 PM, ensuring continuous support even during high-demand periods. 4. Proactive customer support: Our agents didn’t just answer questions; they actively listened, reassured, and resolved concerns, reducing overall customer frustration. 🟢 Results that inspire 🔹 75,000+ calls handled per month with a significant reduction in missed calls. 🔹 Enhanced customer satisfaction through professional and empathetic interactions. 🔹 A dependable communication channel that supports DTEK’s reputation during critical times. 🟢 Why this matters This case shows the value of having a partner who can step in and deliver solutions when it’s most needed. At Zenko, we’re not just a service provider — we’re a reliable extension of our client’s team, ready to adapt and perform under pressure. 🎯 Let’s work together. Contact us today, and we’ll help your business thrive, even in challenging times! #bpozenko #zenkogroup #callcenter

Thanks, Krister! This is my favorite part of what I get to do every day. At Incite Automation we solve 𝐫𝐞𝐚𝐥 problems. Yes, we can (and will!) build solutions that run your business end-to-end, but we also get to solve very relatable problems. I've worked in a professional office setting for 20+ years and if I had a nickel for every time I heard an employee say, "why aren't we automating this?" or "this app is old, slow, and useless" then I would already be retired. These are the everyday pain points that office workers frequently experience - and we can fix them. Let's build a happier, more productive workforce together.