Last week, we announced 𝗢𝘂𝘁𝗦𝗺𝗮𝗿𝘁™, revolutionizing broadband outage management. Today, we’re showcasing just how impactful it can be. Through a powerful integration between GLDS and Calix, MidSouth Electric Co-op leveraged OutSmart to turn a recent service outage into an opportunity for better subscriber communication and operational efficiency. After a recent Mid South Fiber service outage, Calix notified GLDS of the affected devices, and GLDS reached out to communicate with subscribers. • Of those subscribers who were SMS-enabled, only 4% 𝗿𝗲𝗮𝗰𝗵𝗲𝗱 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 during the outage. • Of those without SMS alerts, 𝟯𝟯% 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 felt the need to call in. By providing real-time SMS updates, OutSmart doesn’t just keep customers informed, it helps reduce call center demand, streamline operations, and focuses on core service improvements. It’s a win-win approach to managing service disruptions more proactively, ensuring a better experience on all sides. Yet another way GLDS expands the industry’s leading broadband management ecosystem. #GLDS #OutSmart #CalixIntegration #BroadbandInnovation #ProactiveSupport
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Network disruptions yesterday underscore the importance of having failover mechanisms, not only for routers but also for other devices like handsets. For first responders, every second counts, and reliable communication can make all the difference. Ensuring a failover plan is in place guarantees connectivity across networks during critical times. Connect with our team to explore failover solutions that keep our first responders connected when it matters most. #FirstResponders #FailoverSolutions #UScellular #EmergencyCommunications
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Attention Channel Partners… If you aren’t offering a 2nd SIM/failover solution to your customers you are missing out on $$$. UScellular Business Partner Program has plans starting as low as $3.50/month which offers industry leading up front payouts and lifetime residuals!
Network disruptions yesterday underscore the importance of having failover mechanisms, not only for routers but also for other devices like handsets. For first responders, every second counts, and reliable communication can make all the difference. Ensuring a failover plan is in place guarantees connectivity across networks during critical times. Connect with our team to explore failover solutions that keep our first responders connected when it matters most. #FirstResponders #FailoverSolutions #UScellular #EmergencyCommunications
Can you hear me now? Verizon, and AT&T are down (UPDATE)
phonearena.com
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🚨 Stay Connected, No Matter What! 🚨 Remember that major cellular network outage earlier this year? They are happening more frequently. It reminds us that even the most reliable carriers can hit a snag, leaving both homes and businesses scrambling. 😱 Why do these outages happen? System upgrades gone awry, damaged fiber cables, cyberattacks – the risks are real. And let’s not forget about Mother Nature’s occasional tantrums. 🌩️ But here’s the good news: RevGen Networks IQMC Multi-carrier technology has your back. If one network fails, our technology will automatically switch to another carrier, ensuring you stay connected at all times. This means you have access to all major carriers without juggling multiple accounts or swapping SIM cards. Super simple and super smart. For those still relying on a single wireless carrier, it’s time to rethink your strategy. Embrace redundancy and safeguard your connectivity—Because your productivity shouldn’t be at the mercy of network outages. Ready to stay online, no matter what? Contact me today to learn more! #StayConnected #OneSolutionTotalConnectivity #NoMoreOutages #StayOnlineAllTheTime
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BT Group has announced a revision to its timetable for moving all customers – consumers and businesses – off the Public Switched Telephone Network (PSTN) and onto digital landlines. The move follows the introduction of a series of improvements to the programme to better protect vulnerable customers and those with additional needs, including telecare users. BT Group’s Consumer division has re-started switching zero-use landline customers who have a broadband connection to its Digital Voice landline service. This follows an industry-wide pause and the introduction of the Government’s Charter to protect vulnerable customers, especially telecare users, while making the switch from analogue to digital landlines. BT Consumer customers (except landline-only customers, those who use telecare or who have additional needs) will be contacted and offered the chance to switch to a digital landline provided over full fibre broadband, where available. This move aligns with BT Group’s wider strategy to build and connect customers to its future-proof, full fibre broadband, which will be available to 25 million premises by the end of 2026. BT Business is urging all of its customers to engage early and to partner with the company ahead of making the switch, especially where there may be a requirement to test existing or upgrade to new equipment to ensure compatibility with a digital line. #bt #btgroup #uk #pstn #switchover #fullfibre #digitallandlines
BT Group refines its digital switchover programme for the UK’s full fibre future
newsroom.bt.com
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#WiFi is a primary means of consuming broadband for the majority of residential customers. The quality of experience that subscribers attribute to their provider increasingly depends on the performance of their Wi-Fi router or gateway—performance that service providers must be able to measure and understand. https://okt.to/DhPBxN Spirent Communications
A Framework for Standardized Wi-Fi Performance Testing - Spirent
spirent.com
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The BT Group have announced their revision to the Big Switch Off timetable👇 To ensure that vulnerable customers have opportunity to switch to new systems, the removal of PSTN support is now expected for January 2027. Despite this shift, they are urging businesses to move to a 'pre-digital phone line' to better understand specific business use cases, and support their transition. The switch from PSTN services to digital landlines is crucial due to the fragility of the now 40-year-old analogue landline system. 📞 Lewis Barnes, Unified Comms Specialist at boxxe, commented “The revised approach will result in a single switch for the majority of customers (businesses and consumers) – from copper to fibre." Find out more on the new timeline, and how you can better prepare your business in the comments 🔗 #BigSwitchOff #MakingTechHuman #Landlines
BT Group refines its digital switchover programme for the UK’s full fibre future
newsroom.bt.com
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#WiFi is a primary means of consuming broadband for the majority of residential customers. The quality of experience that subscribers attribute to their provider increasingly depends on the performance of their Wi-Fi router or gateway—performance that service providers must be able to measure and understand. https://okt.to/RrKhPW Spirent Communications
A Framework for Standardized Wi-Fi Performance Testing - Spirent
spirent.com
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#WiFi is a primary means of consuming broadband for the majority of residential customers. The quality of experience that subscribers attribute to their provider increasingly depends on the performance of their Wi-Fi router or gateway—performance that service providers must be able to measure and understand. https://okt.to/F8AxUe Spirent Communications
A Framework for Standardized Wi-Fi Performance Testing - Spirent
spirent.com
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#WiFi is a primary means of consuming broadband for the majority of residential customers. The quality of experience that subscribers attribute to their provider increasingly depends on the performance of their Wi-Fi router or gateway—performance that service providers must be able to measure and understand. https://okt.to/uW86Sh Spirent Communications
A Framework for Standardized Wi-Fi Performance Testing - Spirent
spirent.com
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We have a solution.
The recent AT&T outage is a reminder of the importance of backup connectivity! Even major networks can go down. But all of them? No way. Our SmartSIM™ technology switches between all 3 major providers and 100's of networks globally. So you'll always be connected whatever happens. Wherever you go. "I have AT&T and Helix. Only my Helix phone was working this morning! Can always count on Helix!" - A relieved customer last week. Were you affected? #telco #connectivity #backup #reliability #outage
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