Fusion Consulting’s Post

Can AI and human touch coexist in harmony? 🌟 In a world where AI streamlines operations, winning customer trust hinges on more than just tech. It's about blending innovation with genuine human experiences. While AI takes the stage, concerns about privacy and security linger. Transparent practices and data control aren't just buzzwords—they're essentials. Companies must scrutinize customer journeys to pinpoint where human connection makes a difference. Is it advisory or transactional? The answer shapes trust. Empathy isn't a checkbox—it's a strategy. Empowering CX teams to merge human insight with AI strategies isn't just smart—it's transformative. This approach builds credibility and paves the way for enduring relationships. https://lnkd.in/eMPnMAzD How is your organization balancing AI's efficiency with a personal touch? Let's discuss it!

🤖 In many industries, using AI is essential to gain a competitive advantage and enhance customer experiences, but it is equally important to ensure that it is used ethically and in line with legal requirements As part of their commitment to integrating AI responsibly, MAPFRE is leveraging the Holistic AI governance platform to identify and mitigate risks while ensuring transparency and fairness 🚀 As Maribel Solanas González put it, AI governance helps support the company by “transforming and fortifying our operations while maintaining stringent control over data to unlock its full potential.” Find out more here https://lnkd.in/eAEeCATc César Ortega Carlos Cendra Falcón Barbara Fernandez #ethicalAI #AIGovernance #ResponsibleAI #AIriskmanagement

𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝘁𝗼 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀: 𝗧𝗵𝗲 𝗦𝗶𝗹𝗲𝗻𝘁 𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗮𝗿𝗶𝗲𝘀 𝗥𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 Imagine a world where your business never sleeps, where complex decisions are made in milliseconds & repetitive tasks vanish like magic. This isn't science fiction, it's the reality of AI agents, the intelligent systems quietly transforming how industries operate. 𝗪𝗵𝗮𝘁 𝗔𝗿𝗲 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀? 𝗧𝗵𝗲 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗼𝗳 𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄 AI agents are not just software; they're intelligent digital workers that think, learn & adapt. Picture a virtual team member who can analyze massive datasets, make split-second decisions & continuously improve its performance, without coffee breaks or vacation time. 𝗛𝗼𝘄 𝗗𝗼 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 𝗪𝗼𝗿𝗸? 𝗣𝗲𝗿𝗰𝗲𝗽𝘁𝗶𝗼𝗻: They're sensory machines, absorbing information from everywhere - text, images, voice, and beyond. 𝗥𝗲𝗮𝘀𝗼𝗻𝗶𝗻𝗴: Like a supercomputer meets a strategic genius, they transform raw data into actionable insights. 𝗔𝗰𝘁𝗶𝗼𝗻: They don't just analyze; they execute. Recommendations become reality with precision and speed. 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴: Each interaction makes them smarter. Imagine an employee who becomes more efficient every single day. 𝗪𝗵𝘆 𝗔𝗿𝗲 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 𝗚𝗮𝗺𝗲-𝗖𝗵𝗮𝗻𝗴𝗲𝗿𝘀? 𝗕𝗿𝗲𝗮𝗸𝗶𝗻𝗴 𝗧𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗶𝗺𝗶𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘂𝗽𝗲𝗿𝗵𝘂𝗺𝗮𝗻 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Repetitive tasks become invisible, freeing your team to focus on innovation. 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Complex strategies distilled into clear, data-driven recommendations. 𝗧𝗶𝗿𝗲𝗹𝗲𝘀𝘀 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲: 24/7 operation without fatigue, error or productivity dips. 𝗛𝘆𝗽𝗲𝗿-𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Each interaction feels uniquely crafted, elevating customer experiences. 𝗥𝗲𝗮𝗹-𝗪𝗼𝗿𝗹𝗱 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: AI Agents in Action 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Instant, intelligent responses that feel surprisingly human 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲: Proactive patient monitoring & seamless administrative coordination 𝗙𝗶𝗻𝗮𝗻𝗰𝗲: Predictive fraud detection & sophisticated financial forecasting 𝗧𝗵𝗲 𝗗𝗼𝘆𝗲𝗻𝗵𝘂𝗯 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲: 𝗬𝗼𝘂𝗿 𝗔𝗜, 𝗬𝗼𝘂𝗿 𝗔𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲 We don't just implement AI agents; we craft intelligent digital ecosystems tailored precisely to your business's unique DNA. Our solutions aren't "off the shelf" they're precision-engineered to solve your specific challenges. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗨𝗻𝗹𝗲𝗮𝘀𝗵 𝘁𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗔𝗜? Your competitive edge is waiting. Let's transform your operations from reactive to revolutionary. #AIRevolution #SmartTechnology #TechSolutions #AIAgents #ArtificialIntelligence #Technology #Innovation #FutureTech #AIInnovation #TechTrends #FutureOfWork #AITransformation #BusinessTechnology #DigitalTransformation #IntelligentAutomation #EnterpriseAI #DoyenhubSoftware #SoftwareSolutions #AIConsulting

Discover how Cognizant is redefining AI adoption with a focus on employee experience (EX). In this article from HFS Research, Cognizant’s approach to balancing efficiency and happiness is outlined, explaining our approach for driving enterprise success in the AI age. Dive into the insights and learn how Cognizant's EX Business is leading the charge. #AI #EmployeeExperience #Innovation https://cogniz.at/3XwvzEw

Discover how Cognizant is redefining AI adoption with a focus on employee experience (EX). In this article from HFS Research, Cognizant’s approach to balancing efficiency and happiness is outlined, explaining our approach for driving enterprise success in the AI age. Dive into the insights and learn how Cognizant's EX Business is leading the charge. #AI #EmployeeExperience #Innovation https://cogniz.at/3XwvzEw

Discover how Cognizant is redefining AI adoption with a focus on employee experience (EX). In this article from HFS Research, Cognizant’s approach to balancing efficiency and happiness is outlined, explaining our approach for driving enterprise success in the AI age. Dive into the insights and learn how Cognizant's EX Business is leading the charge. #AI #EmployeeExperience #Innovation https://cogniz.at/3XwvzEw

Discover how Cognizant is redefining AI adoption with a focus on employee experience (EX). In this article from HFS Research, Cognizant’s approach to balancing efficiency and happiness is outlined, explaining our approach for driving enterprise success in the AI age. Dive into the insights and learn how Cognizant's EX Business is leading the charge. #AI #EmployeeExperience #Innovation https://cogniz.at/3XwvzEw

Discover how Cognizant is redefining AI adoption with a focus on employee experience (EX). In this article from HFS Research, Cognizant’s approach to balancing efficiency and happiness is outlined, explaining our approach for driving enterprise success in the AI age. Dive into the insights and learn how Cognizant's EX Business is leading the charge. #AI #EmployeeExperience #Innovation https://cogniz.at/3XwvzEw

Discover how Cognizant is redefining AI adoption with a focus on employee experience (EX). In this article from HFS Research, Cognizant’s approach to balancing efficiency and happiness is outlined, explaining our approach for driving enterprise success in the AI age. Dive into the insights and learn how Cognizant's EX Business is leading the charge. #AI #EmployeeExperience #Innovation https://cogniz.at/3XwvzEw

AI applications are socio-technical systems with a significant impact on stakeholder values. Ethical approaches to AI tend to ignore the local context of specific applications, leaving them too abstract to be of practical use. Technical approaches to control AI applications often have the opposite problem of ignoring stakeholder values. To bridge this gap, we’re designing a solution that draws from concepts in design for values, system safety, and ESG accounting. Last Wednesday, I had the opportunity to present our ongoing research paper, co-authored by Roel Dobbe and Sander Renes during the poster session at EGOV2024 - IFIP EGOV-CeDEM-EPART 2024. The session was valuable as it helped us improve and refine the design of a repeatable process to identify values and integrate these values into practical organisational controls in the context of specific AI applications. However, this is just the beginning, and the work will continue... You can find the ongoing research paper here: https://lnkd.in/g2x2_iAv #EGOV2024 #AI #AIsystems #stakeholdervalues