Floodlight Consulting Group’s Post

You're more likely to get referrals from your customers when you ASK them to refer you. So many businesses neglect to put systems in place to ask their customers for reviews or referrals, and it's a HUGE missed opportunity. Hope is not a strategy. By being intentional about asking for reviews and referrals at the right time, you can amplify the impact of each experience. Brittany Hodak and I ask you to watch episode 31 of The SUPER AMAZING Show and to share it with a friend who might also enjoy it ;) #customerservice #customerexperience #customerfeedback #customerreferrals #ShepHyken 

Master the art of discovery with these 3 powerful “Why” questions. Uncover key client motivations and ensure you’re the right fit. Check out this week's episode here: https://lnkd.in/g9NxswB6 #SalesQuestions #ClientMotivation #SalesSuccess

The most crucial ingredients to getting clients... Are usually the least obvious. And that’s how some are able to mysteriously attract a queue of clients… Whilst others are struggling to find even a few. So in my latest video, I recorded the: 5 Unseen Ingredients to Attract More Customers https://lnkd.in/gfsF4Ddh

Mastering the intricacies of your service is crucial, not just for business operations, but also for sculpting your workforce—knowledge from the inside out sets the standard for hiring. Understanding every facet of your business allows you to pinpoint the exact skills necessary for an employee to excel and contribute to the job at hand effectively. This episode of ‘Head Heart & Boots’ is out on all platforms! 'Episode 100: Know Thy Customer'

Knowledge is a powerful asset, but it can also lead to a false sense of complacency, blinding us to our clients' needs. It's crucial to balance in-depth technical understanding of your business with a persistent curiosity about your clients, ensuring you remain attuned to their needs and expectations, so you can foster stronger, more meaningful connections. This episode of ‘Head Heart & Boots’ is out on all platforms! 'Episode 100: Know Thy Customer'

It's time to shift your focus from just selling gear to selling the value you bring! 💡 Dive into Karl Becker's approach, where emphasis on the "how" and "why" showcases expertise and flawless execution, meeting client needs. Full episode → https://hubs.ly/Q02vmDH00

Think your parcel is just a box? You're Wrong! They hold your revenue too. You're shipping oversized boxes, damaged goods, and more obviously air. Selecting the wrong box and using a tape measure can lead to revenue loss, complicating what should be a simple process: “Shipping what your customers ordered” All you need is a simple fix which you needed yesterday. Instead of costly mistakes, make a wise, priceless choice. Check out the latest episode of GOT DIMS?

Think your parcel is just a box? You're Wrong! They hold your revenue too. You're shipping oversized boxes, damaged goods, and more obviously air. Selecting the wrong box and using a tape measure can lead to revenue loss, complicating what should be a simple process: “Shipping what your customers ordered” All you need is a simple fix which you needed yesterday. Instead of costly mistakes, make a wise, priceless choice. Check out the latest episode of GOT DIMS?

Why so contentious? Buyers are NOT the enemy. Jo & John discuss the all-to-human reactions by many who are selling their business. NEW Episode on Friday. #exitplanning #exitstrategy #sellingyourbusiness

Hellooooo Family! In this episode Vusi delves into the concept of "looking up" and shares nuggets on how to make your business and work relationships more meaningful.