Flexkeeping’s Post

What is the right technology for their hotels? This question is critical due to the fact that wrong implementation of technology can not only be a waste of time and money for the hoteliers but can also be a source of further problems. Read More about finding the perfect fit for hotels.... #HotelTech #Innovation #Hospitality

The hospitality industry is undergoing a significant transformation. Technology is no longer just a luxury; it's a necessity. Hotel owners who embrace innovation can gain a competitive edge and improve their bottom line. Read More: https://lnkd.in/diwjQ-hR #hotel #technology #hospitality

"While much of the discussion around the hotel industry right now revolves around emerging technologies or headwinds such as high interest rates, hotel executives still believe focusing on the people who work on property is the most important part of the business." #hotels #hotelsandresorts #hotelindustry #hospitality #hospitalityindustry #hoteliers #dshhoteladvisors https://lnkd.in/eX-2Fq5c

When I hear hoteliers talking about hotel tech, more and more it’s about all-in-one vs best-of-breed… Which side are you on? Do you know what is best for your hotel? Happy to share my point of view on this topic. I think the common mistake in this discussion is that we assume that all-in-one solutions are “closed” and can’t connect to any other system and that best-of-breed solutions can only do the very basics and many integrations are needed for any hotel operation. Both of these are not true. If I look at the hotel tech market today, most solutions are somewhere in between. Most property management systems (PMS) offer more than just basic functionality, the number of integrations needed depends on the complexity of your hotel operation. Regarding “closed” systems, if these still exist, it won’t be for much longer. My advice to hotels? - Look at what you need and want for your hotel operation, now and in the future. What are your must-have features? Where do you want to improve? - Look at what resources you have available. Do you have a revenue manager, IT manager or developer in your team? What is your tech budget? Only if you know what you want from technology will you find the best solution for your hotel. There is no one-size-fits-all solution for all 700,000+ hotels in the world.

Loved this article from Anders Johansson on why many hoteliers are still reluctant to implement technology! As technology providers, we must understand where this resistance is coming from and whether it's justified or not. As he mentions "We all know that the evolving demands of the hospitality industry and the undeniable advantages of modern technology make it imperative for hoteliers to reconsider their stance on technology adoption." Here’s a brief summary of why some hoteliers are still on the fence about technological upgrades: 1.- Past Failures: Bad experiences with tech that didn’t deliver as promised make hoteliers skeptical about new investments. 2.- System Compatibility: Hotels struggle to choose between outdated but familiar systems and new, often inadequate technologies. 3.- Industry Misalignment: Many tech solutions don’t meet the specific needs of hotel operations, causing a disconnect. 4.- Resource Intensive: The cost, time, and effort required to implement new technologies can be prohibitive. 5.- Loss of Personal Touch: There's a fear that automating guest interactions could degrade the quality of service. 6.- Complexity and Training: New systems are often complicated and require extensive training, which can be a barrier to adoption. Having been a hotelier myself for more than 20 years, I can relate to these reasons for rejecting a technology upgrade proposal. Whether you are a hotelier or a technology vendor, have you experienced this? https://lnkd.in/dPBhXXwF

Want to know more about how tech is being used in hospitality to offer innovative experiences? This article is for you.

"The Power of Storytelling in Hospitality: Crafting Memorable Guest Experiences": Storytelling is a powerful tool in the hospitality industry, allowing hotels and resorts to create a deeper connection with their guests and differentiate themselves from the competition. By sharing stories, hotels can: 1. Create an emotional connection: Stories have the power to evoke emotions, making guests feel more connected to the hotel and its staff. 2. Share the hotel's history and heritage: Hotels can share stories about their past, highlighting notable events, famous guests, or significant milestones. 3. Highlight local culture and traditions: Hotels can share stories about the local community, its customs, and traditions, helping guests feel more immersed in the local culture. 4. Showcase the hotel's unique features: Hotels can use stories to highlight their unique amenities, services, or design elements, making them more relatable and memorable. 5. Humanize the hotel: By sharing stories about their staff, hotels can create a more personal connection with guests, making them feel more welcome and valued. 6. Create a sense of place: Hotels can use stories to help guests feel more connected to the location, its history, and its people. 7. Encourage guest engagement: Storytelling can be used to encourage guests to share their own stories, creating a sense of community and social connection. Some examples of storytelling in hospitality include: - The Ritz-Carlton's "Employee Stories" program, which shares the personal stories of its staff, highlighting their passions, interests, and career paths. - The Four Seasons' "Local Legends" program, which highlights local culture and traditions, sharing stories about the local community and its customs. - The Hotel Monteleone's "Haunted History" tours, which share the hotel's spooky past, including stories of ghost sightings and unexplained events. - The Fairmont Banff Springs' "Mountain Heritage" program, which shares stories about the hotel's history, its famous guests, and its role in the local community. By using storytelling, hotels can create a more memorable and personalized experience for their guests, setting themselves apart from the competition and building a loyal following of repeat customers.

While several hotels across the country and the world at large have embraced technology to uplift their operations, there is still a considerable amount of hotels that stand pat. This has raised the question of whether or not the hotel industry is suffering from a form of “Stockholm Syndrome.” With the evidence we have, it’s not a crazy analysis. #Hotels #HotelTechnology #Change

We are happy to announce that Hotel San Carlo, one of our valued clients, decided to share their experience with htr hotel revue after fully digitalizing their operations. In a recent interview, Naveen Jerith, the owner of the hotel, revealed how embracing technology has transformed their business in a positive way, allowing the staff to focus even more on personal relations with the guests. As the hospitality industry faces increasing pressure to modernize, many hoteliers are trying to find new ways to balance innovation with the human connection at the heart of great service. 🔷 Should I outsource to become more cost efficient? 🔷 Will I lose control over my guests and my processes? 🔷 If I adopt new systems and software, will guests of all ages feel comfortable with this? 🔷 Is this going to be too complicated? These are only few of the questions you might have if you are thinking about the digital transformation of your hotel's operation. This article can help with understanding better what we do and how we do it (and maybe overcome some doubts that you might have). Naveen discusses how Hostz Hospitality helped San Carlo Hotel transition to a fully digitalized operation, from automated check-ins to 24/7 virtual guest support. With over 250 chats managed remotely by our dedicated receptionists from July 2024, the hotel has been able to focus on providing a higher level of service, resulting in happier guests and more efficient operations. Curious to learn more? 👉 Link to the article in the first comment.

In this ever-changing world, technology will be playing a big part in the hospitality industry. The upcoming hotel innovation trends listed in the article seems achievable in the near future. Hotels need to produce more innovative ideas for them to remain competitive in the industry. Read the article to find out about the innovation trends! https://lnkd.in/gmtfMpG2