firstmovr’s Post

AIs ability to generate makes them prone to errors and straight-up fabrications ("hallucinating"). But, they’re still awesome and you need to learn how to leverage them. 2023 was the pivotal year and its ability to mimic human creativity. It passed the “passable” threshold for crafting texts and code, and became able to creating images that humans could no longer distinguish from real photographs. This catapulted it into the mainstream, influencing stock markets and the global economy. However, with great power comes great responsibility. In the latest #Omnichannel podcast, I sat down with Larry Swanson and we discussed the phenomenon of AI as well as its tendency for hallucinations. The critical question remains: How can we harness the creative potential of these "unreliable computers" while mitigating their tendency to fabricate? 🎶 Listen to the full discussion on our podcast https://lnkd.in/d8zu2ngr 🔗 Explore more about this in 'The Unreliable Computers Revolution' article: https://lnkd.in/dmbumT5k #AIFuture #OmniX #TechInnovation #NozUrbina #OmnichannelX #ChatGPT #GPT #Claude #Gemini #GenerativeAI #GenAI #Omnichannel #Multichannel

🍬 𝗖𝗔𝗡 𝗔𝗜 𝗚𝗢 𝗧𝗥𝗜𝗖𝗞-𝗢𝗥-𝗧𝗥𝗘𝗔𝗧𝗜𝗡𝗚? Let's find out! Oskar Kaszubski and Chris Perry are excited to invite you to our next firstmovr Renaissance Retail AI Insights event TODAY Monday, October 28 from 1-2p ET in partnership with our friends at Vizit, leaders in AI-driven visual analytics. 👉 Register here - it's FREE: https://lnkd.in/eNGEmJ9w AI is rapidly changing our industry, both operationally behind the scenes through process automation, speed and efficiency, as well as experientially through enhanced shopper engagement and personalization. Leaders who harness AI’s full potential will have both professional and organizational advantages over their competition. But trying to keep up with all of this can be overwhelming! So, we are here to help! 🤖 Join us each month as we navigate the latest retail developments in the world of AI to spotlight trends, implications and winning strategies, tools and capabilities for retailers and brands alike. 🎙 And even better, you can now enjoy this on the go as an Apple Podcast: https://lnkd.in/eYEbqva2 See (or hear) you there! #retail #ai #omnichannel #ecommerce #cpg #genai #artificialintelligence

I love Steve Rowland's take here. When I hear "limitless CX personalization" and all I see are endless omnichannel decision trees that need plotting and optimizing, so it's nice to hear he's building systems to help free us humans up for better tasks, like ideation, and ski trips. It's not often we have execs of public companies approaching a billion sales, so it was awesome to pick the brain of Klaviyo's Steve Rowland and my friend Richard Harris CEO of Black Crow AI about the future of customer relationships, in a environment where limitless personalization due to AI. Check out the full DTC Newsletter podcast if you have a chance!

🦃 𝗦𝗛𝗢𝗨𝗟𝗗 𝗪𝗘 𝗕𝗘 𝗧𝗛𝗔𝗡𝗞𝗙𝗨𝗟 𝗙𝗢𝗥 𝗔𝗜? We certainly think so, especially this month! Oskar Kaszubski and Chris Perry are excited to invite you to our next firstmovr Renaissance Retail AI Insights event TODAY Monday, November 18 from 1-2p ET in partnership with our friends at Vizit, leaders in AI-driven visual analytics. 👉 Register here - it's FREE: https://lnkd.in/ejXi5XiV AI is rapidly changing our industry, both operationally behind the scenes through process automation, speed and efficiency, as well as experientially through enhanced shopper engagement and personalization. Leaders who harness AI’s full potential will have both professional and organizational advantages over their competition. But trying to keep up with all of this can be overwhelming! So, we are here to help! 🤖 Join us each month as we navigate the latest retail developments in the world of AI to spotlight trends, implications and winning strategies, tools and capabilities for retailers and brands alike. 🎙 And even better, you can now enjoy this on the go as an Apple Podcast: https://lnkd.in/eYEbqva2 See (or hear) you there! #retail #ai #omnichannel #ecommerce #cpg #genai #artificialintelligence

Discover how Infobip's integration with Google Vertex AI enables businesses to leverage RCS Business Messaging with AI chatbots for personalized customer interactions and improved engagement. Read the Latest full News - https://lnkd.in/dZM8ZRGF #MarTech #MarTechedge #Infobip #GoogleVertexAI #AIChatbots #CustomerEngagement #PersonalizedMessaging #BusinessCommunication #Omnichannel #TechInnovation #ConversationalAI #DigitalTransformation #MachineLearning 

Nice to listen to two experts discussing what hyperpersonalization is. Some key words/phrases/ideas from workshop/discussion with Jon Reed and Thomas Wieberneit: Value focus- individual vs vendor. Many are looking at the wrong side of things. People aren't saying "I want more hyper... in my life!" Is it different from one-to-one marketing? or just a dressed up version with things like AI? Similarity to recommendation engines- e.g., youtube which gives range of choices based on history and interests. Going farther to guess specifics could be going too far. B2B vs B2C- better to say complex purchases vs non-complex purchases. Complex purchases don't need to be influenced in the moment (real time) and need to consider deadlines and idea of staying in touch over longer periods. B2C needs to find buyer in real time but fraught with lack of knowledge of recent life experiences that influence purchases. The cost- stakes of getting it wrong in B2B much higher. Tendency to send info that is not relevant and marketing in heavy handed ways.

🎙️Out Now! Catch our founder & CEO, Charlotte Bax, on the Matt Waller podcast discussing how Captur is revolutionizing quality control with AI. 🎧 Tune in for insights on overcoming omnichannel challenges, driving customer satisfaction, and the future of AI in retail. #AI #supplychain #retail #qualitymanagement #Captur #customerexperience #omnichannel

AI Voice Assistant Explained | Everything You Need to Know: This podcast explains the evolving landscape of customer service, highlighting the growing importance of AI-powered solutions like voice assistants and live chat, particularly within an omnichannel strategy. The future of customer service lies in leveraging technology like AI-powered solutions to meet evolving customer expectations. Live chat and AI voice assistants are no longer optional, but essential components of a successful omnichannel strategy, delivering personalized, efficient, and cost-effective customer experiences. ⏯️ Watch on YouTube: https://lnkd.in/gwmQH65V ⏯️ Listen to more episodes on Spotify: https://lnkd.in/gZejvKii Igor Dukovny #ai #aivoice #aivoiceassistant #artificialintelligence #customersupport #chatgpt #openai #chat #livechat #chatbot #tech2picks

In Norfolk's fast-evolving retail landscape, staying ahead of the curve is more critical than ever. From AI-driven customer insights to contactless shopping experiences, the latest retail tech trends are reshaping the way businesses operate. But how can you leverage these innovations to enhance your retail business and connect with more customers? 🚀 AI is not just a buzzword; it's transforming how Norfolk retailers understand and engage with their customers. By analyzing vast amounts of data, AI provides deep insights into customer behavior, allowing you to personalize marketing campaigns and optimize product offerings. How can AI-driven insights revolutionize your customer engagement strategies? 💡 Mobile payments and contactless shopping are no longer futuristic concepts—they're here, and Norfolk shoppers are embracing them. Are you offering mobile payment options and virtual try-on technologies to enhance convenience and safety for your customers? And with AR and VR creating immersive shopping experiences, how can these technologies set your business apart and drive sales? 🛍️ Engage with these cutting-edge trends and elevate your retail business in Norfolk. Are you ready to embrace the digital transformation? Let’s discuss how you can integrate these technologies to stay competitive and thrive in this dynamic market. Share your thoughts and experiences! #NorfolkRetail #RetailTech #DigitalTransformation #AI #MobilePayments #AR #VR

Further to the conversation on our recent podcast episode with Clive Melamdowitz, this is a great article about the need for sustainable long-term growth in the luxury retail sector and how it depends on adapting business models to include industry-transforming digital technologies. What are your thoughts on AI in the Canadian retail market? https://lnkd.in/gmDbAvFq #AI #retail #luxury #technology #digital