Fast Simon’s Post

The Hidden Cost of Lacking AI-Powered Customer Support in Ecommerce 💲 💲 💲 We discuss the hidden cost of not having AI-powered customer support in your ecommerce business. 40% of total revenue on average comes from impulse shoppers, and not having instant customer service to answer their questions can lead to missed conversion opportunities. It's crucial to respond to questions about product fit, shipping, and other purchase prerequisites in the moment, as customers may not return or may buy from a competitor if their needs aren't met immediately. Compare this to the 24/7 customer support offerings at air up® & On… if you havnt seen how good they are, I’ll link their chatbots in the comments, have a play, *spoiler alert* they are mind blowing 🤯 #ecommerce #customerservice #conversion #impulsebuyers #onlineshopping

🔄 Returns don't have to be a hassle! 🙌 Streamline your returns process with self-service options, flexible policies, and AI-powered automation. 🤖 Turn returns into a loyalty-building opportunity and boost customer satisfaction. 😊 Read more here -> https://hubs.li/Q02z28G10 #returns #ecommerce #customerexperience #AI #automation [Link to blog post]

Learn how integrating gift cards can further boost customer engagement and retention in the AI-driven eCommerce landscape.

NEW #Blog ⏱ 4 min.     🔎 Digital payment tools have created a world of new opportunities for retailers, which in turn have provided consumers with unprecedented choices and convenience.    But they have also introduced some new challenges which businesses must address to be successful: 🔹 Globalization  🔹 User experience  🔹 Customer engagement and loyalty  🔹 Profitability Read the article here 👉 https://lnkd.in/dPUtp_HB #eretail #article #blog #payments #solutions #eCommerce #Cardlink #worksforyou #Worldline #WorldlineGreece 

Consumer behaviors are changing the ecommerce and payments landscapes in real time.

Do you find it challenging to provide round-the-clock assistance to your online shoppers? Introducing the AI Shopping Buddy – your solution to 24/7 customer support that offers quick answers and helps convert visitors into buyers. Ready to elevate your ecommerce experience? Start your free trial today and watch your business grow! #CausalFunnel #CausalFunnelMagic #AIShoppingBuddy #Ecommerce #CustomerService #BusinessInnovation

I recently worked with a client who was facing a significant challenge—a 30% abandoned cart rate that was severely impacting their revenue. This issue is common in e-commerce, where the average cart abandonment rate hovers around 69.8%. To combat this, we implemented a two-pronged strategy focused on AI-driven automation and proactive customer support. First, we introduced automated, personalized follow-up emails that were sent within minutes of a cart being abandoned. These emails offered incentives, such as discounts, which encouraged customers to complete their purchases. This tactic alone significantly sped up recovery times and improved conversion rates. Secondly, we transformed the customer support team’s role from being reactive to proactive. Instead of waiting for issues to arise, the team engaged with customers before they left their carts, addressing any concerns or questions that might prevent a sale. The result? A 30% reduction in the abandoned cart rate and a 25% increase in recovered revenue. This not only improved the client’s bottom line but also enhanced customer satisfaction. If you’re struggling with cart abandonment, let’s discuss how similar strategies can benefit your business. #Ecommerce #CartAbandonment #RevenueGrowth #CustomerSupport #AI #CX

Ever wondered how to keep customers coming back to your online store? It's all about real-time interactions. Implementing live chat on your e-commerce website can transform customer experiences dramatically. Imagine this: a customer is browsing your site, uncertain about the product details or payment options. With just a click, they can connect instantly with a support agent, smoothing out any doubts. No more waiting hours for an email response. Handled well, this interaction often means the difference between a sale and an abandoned cart. With live chat, your business doesn't just answer queries. It offers personalised greetings, proactive support, valuable insights, and improved efficiency. Chatbots can tackle easy questions, while your human agents focus on complex ones. Trust me, your customers will notice the difference. Curious about the tools that fit your needs? From LiveChat’s robust reporting features to Tawk.to’s budget-friendly offerings, the right tool is waiting for you. Transform your customer service today. Looking for more insights on the best live chat solutions for your e-commerce platform? Get in touch and let's discuss how you can upgrade your customer journey.

What fosters customer loyalty? Merkle surveyed 1,500 consumers to uncover top factors such as excellent customer service, consistent customer experience, and an attractive loyalty program. Find out how consumers responded to questions regarding: - the effects of data privacy and AI - demand for loyalty programmes - benefits of financial incentives - brands using their data. Download the 2024 Loyalty Barometer Report now: https://lnkd.in/grvaa7gx

What fosters customer loyalty? Merkle surveyed 1,500 consumers to uncover top factors such as excellent customer service, consistent customer experience, and an attractive loyalty program. Find out how consumers responded to questions regarding: - the effects of data privacy and AI - demand for loyalty programmes - benefits of financial incentives - brands using their data. Download the 2024 Loyalty Barometer Report now: https://lnkd.in/grvaa7gx #customerloyalty #loyalty #CX