EU Business’ Post

Understanding the different types of 'complainers' can transform how you handle complaints, resulting in more effective and efficient customer service. #smes #smestips #smallbusiness #smallbusinesstips https://lnkd.in/eTQVRhHi

Customers are the key to any business paying the bills. Here are 5 great customer service practices to keep customers coming back in 2024. To learn more, click here: https://buff.ly/4a1EWk8 #CustomerService #EmployeeTraining #EmployeePerformance

Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well spent. However, organizations differ when it comes to customer service strategy and how best to manage interactions with customers. In this article, we discuss the current state of outsourcing for customer complaints and customer inquiries, with a focus on the benefits and challenges of both in-house and outsourced customer service. Striking the right balance between these two approaches can help organizations reap the benefits of both while mitigating the risks involved with each. https://buff.ly/3KJiH7L #supplychain #logistics #cscmp

PROVIDING 24/7 CUSTOMER SERVICE. IS IT NECESSARY? 24/7 customer service is a business strategy to provide service whenever customers need help. Customers can access this service 24 hours a day, 7 days a week. This method of customer support is much needed, because today's customers don't like to wait. Meanwhile, this is difficult to achieve if customer service is only available during operational hours (8-5 or 6-9 or even around 9/10PM). So if customers contact outside of these hours, they have to wait for a response the next day. In fact, customers who wait too long will likely be disappointed and turn to competitors. This fact shows that it is important for businesses today to provide 24/7 customer service. The first advantage is that businesses can increase customer satisfaction. This is because businesses are able to shorten first response time (FRT) with 24-hour customer service. Customers do not need to wait for the company's operational hours to get the first response to their complaints so it will increase customer loyalty and trust. Providing around-the-clock customer support also shows a business' commitment to meeting customer needs. This is a form of business concern for customers. This business commitment gives customers confidence that your business is the best. In the end, customer loyalty will be created for your brand. Last but not least, 24 hour non-stop customer service opens up business opportunities to get bigger sales and be superior to competitors. However, facilitating non-stop customer service is not an easy matter. Businesses must provide additional resources, employees, or operational costs. Want to find more efficient solutions from Tomoru? Contact us or spend some time with us so we can discuss the book schedule at this link. https://lnkd.in/gvPg-Tz5 #tomoru #AI #business #technology #innovation #customerservice #fintech #hospitality

𝟱 𝘁𝗶𝗽𝘀 𝗳𝗼𝗿 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻 𝟮𝟬𝟮𝟰 Customer service can make or break your business, and in 2024, expectations are at an all-time high. If you fail to meet them, your customers might head straight to the competition.  Avoid frustration, disengagement, and revenue loss by tackling these key areas: 🤝Actively listen to your customers: Fully understand their problems and needs. 🤝Be proactive: Get in touch before a problem arises. 🤝Personalise your service: Ensure a personalised approach at every touch point. 🤝Simplify processes: Make it easy for your customers to get help. 🤝Invest in your employees: Give your team the tools and training they need to provide the best service. Tip: Use NPS or CSAT to measure satisfaction and catch issues early. Need help improving your customer service strategy? Get free, no-obligation advice from our experts: ✉️ www.2grips.com/contact

ARTICLE TUESDAY ~ This week, we are sharing a crucial topic “Turn Complaints into Opportunities: 10 Genius Ways To Handle Customer Complaints”. Click https://lnkd.in/efa6FY_y to read more. Don't read this alone, share this with a colleague today! #TPPAfrica #RetainingCustomers #MarketingTips #PeakPerformance #SDG8

What is Customer Service?: In the fast-paced world of business, where goods and services constantly compete for attention, one factor stands out as the foundation of success: customer service. It’s more than simply a department; it’s the lifeblood of any successful business. But what is customer service, and why is it so important? #CustomerService

A few quick tips to help improve your customer service.

Are you keeping customers happy with a solid approach to customer service? Here are 50 customer service statistics that outline the importance of ensuring that customers' needs are met. Click to read more. #business#businesssuccess#businessdevelopment#businessmotivation

Best Practices for Handling Customer Complaints Providing excellent customer service is essential for any business. One of the most critical aspects of customer service is how you handle customer complaints. Here are some best practices for handling customer complaints: Listen and Acknowledge: It is essential to listen to your customers and validate their feelings. Let them know you understand their frustration and are willing to help them. Take Responsibility: If the complaint is valid, take responsibility and apologize. Showing your customers you are willing to take responsibility for your mistakes will help build a strong relationship with them. Ask Questions: Asking questions will help you understand the issue better and provide the customer with a better solution. Offer Solutions: Provide solutions tailored to the customer's needs. Offer options that make them feel like you hear them and take their issue seriously. Follow-Up: It is essential to follow up with the customer. Ensure they are satisfied with your solution, and ask if there is anything else you can do to help. By following these best practices, you'll be able to ensure that your customers are satisfied, and you'll be able to build a solid and lasting relationship with them. Let's Create Magic Together! www.taceyatkinson.com #CustomersFirst #CustomerExperience @TaceyAtkinson #CreatetheMagic #CustomerCentric #Culture #TeamEngagement #CustomerLoyalty