LEAD. SERVE. GROW. Creating the best place in Austin for professional tradesmen to work and grow.
Yesterday, I ordered a tankless water heater for a customer and realized that our pricing for the specific installation service we quoted had not been updated in years. We were not going to make any margin on the job. So what did we do? I called the customer and let him know that I had good news and great news. The good news was that this replacement would in fact solve his problem, and the great news is that he would be getting a killer deal. We would honor the original price we quoted even though the cost of the equipment had changed significantly. He was ecstatic! It’s hard as a business owner in home services to know you’re not making any money on a job, but our word and commitment is more important. This was modeled for me years ago when we added on to our home. We signed a fixed price contract with Rejuve Group just before the price of lumber and labor skyrocketed. They completed the project without ever asking for more money and did an excellent job. And I talk about it to this day! If your looking for a trustworthy home contractor that will do what’s right, they are out there. Here’s a few that I have come across that I would trust, and of course if you need a plumber, we have an incredible team at Good Clean Plumbing. Magnify Electric Loyal Home Concierge Paintegrity, LLC Puroclean of Northwest Austin Renevado #customerservice #trust
Rejuve Group
1mo
We appreciate the kind words, Eric. It really means the world to us. Thank you for your trust
Michael Ferrara
1mo
Nice to see honor, trust, and the right thing done “even when it hurts”. My bet is a “customer for life” not just the one sale. Without a doubt, Character Counts. Thank you for doing the right thing and thanks for sharing!
Founder & CEO at Mint Builders & Mint EV Chargers | President at L67 Investments | Past President of Thinkery Board of Directors
1moThanks for shining a light on trades and construction companies that act with integrity and do the right thing. We Mint Builders, LLC honored a fixed price contract on a custom new home build during the pandemic that cost us $200,000. How many other construction companies would have done that?