As we roll into Thanksgiving, we want to give major thanks to this dynamic duo from our Customer Service Team! Thank you both for helping us launch our Auto offering! (And a shoutout to Phoenix who is practically unrecognizable in his latest headshot 😉 ) #employeeappreciation #customerservice
John and Phoenix both stepped up to learn new things and have done a great job! I’m grateful to have them on the team.
🚗 Car Tip Tuesday 🚗 Boost your dealership's credibility online! 🌟 Showcase customer reviews, respond to both positive and negative reviews, and highlight your community involvement. Consistency is key! 🔑 #CarTipTuesday #DealershipSuccess #BuildCredibility
Top Rated Dealership Sales Trainer and Recruiter In America / sales and service recruiting (including techs!) 🚘 Empower Your Dealership
Consumers now have many options when it comes to purchasing a car, so how do we convince them to buy their car at a dealership? What effect did the COVID years and the rise of online sellers have on the way we look at customer service? Tonight on Lethal Sales, some of our industry's brightest minds will address the current state of the customer experience and how it can be improved. Don't miss it at 7 PM EST (4 PM PST). Tune in at https://lnkd.in/eADmuXQv.
🚗 Car Tip Tuesday 🚗 Boost your dealership's credibility online! 🌟 Showcase customer reviews, respond to both positive and negative reviews, and highlight your community involvement. Consistency is key! 🔑 Want to learn more? Contact us today! #CarTipTuesday #DealershipSuccess #BuildCredibility
🚗✨ Dealer Spotlight: Arc Cars’ Success Story! ✨🚗 We’re excited to revisit and highlight one of our valued partners, ARC CARS (NORTH EAST) LTD, and share their positive experience with Händler Protect. In this testimonial, Chris at Arc Cars explains how partnering with us has transformed the way they offer vehicle warranties and improved overall customer satisfaction. 🔹 From our seamless claims process to personalized support, Chris shares why Händler Protect is their go-to choice. 🔹 Discover how our tailored solutions have helped them build stronger relationships with their customers and given them the confidence to grow their business. It’s always a pleasure working with partners like Arc Cars who share our commitment to delivering value and peace of mind to vehicle owners. Watch the video to see how our partnership is driving success, and learn why more dealers are choosing Händler Protect as their trusted warranty provider! 👉 https://lnkd.in/esHkYeBe #HändlerProtect #CustomerSuccess #DealerTestimonial #AutomotiveIndustry #WarrantySolutions #DrivingSuccess
In this video, we tackle why customers might not be making the best ride control decisions and how service writers and technicians can help break the cycle of selective recommendations, casual mentions, and outright avoidance. Boost customer communication, increase sales, and ensure safer rides. Watch the full video here: https://bit.ly/3ZDKO0V Sponsored by Auto Value and Bumper to Bumper.
Helping automotive retailers increase profits and retain more customers, via high value retention strategies and unrivalled dealer support 🚀 | Automotive | Customer Retention | IPRU | Sales | Aftersales |
5-Star Friday There’s nothing quite like a stellar review end the week on... "Professional service. Knowledgeable chap who did the repair perfectly. Will use again, highly recommended." ⭐️⭐️⭐️⭐️⭐️ A huge thank you to our happy customer! We don’t just fix cars, we fix the experience. 🌟 🔧 Why it matters? Customer retention: Once they’ve had the 5-star experience, they’re coming back for more. Quality service: Setting the standard so high, it’s hard for competitors to reach. Reputation boost: Recommendations like this grow our business, one repair at a time. So, if you’re after a service that’s guaranteed to deliver, we’re here to keep your customers happy – and your income flowing.
Happy Halloween from Customer Dynamics! There is enough spooky stories to go around, don't let your TCPA compliance be another one! If you need help with contact center compliance or productivity, we've got you covered. We hope you have a happy Halloween and enjoy some treats! #TCPACompliance #Halloween #ContactCenter #ContactCenterSolutions
TRANSformation that PROduces results! Leader | Lover of people and their success | Podcaster
To improve customer satisfaction & experience in #transit we MUST know what’s important to the #customer! Don’t guess! Ask them! #voiceofcustomer #customerexperience #measurewhatmatters #TransDASH
It’s that time of year again! Day One of Voice of Customer surveys in San Antonio has arrived. Our dedicated team of surveyors are out riding the buses, ready to listen to VIA customers and gather feedback about their experiences. #voiceofcustomer #customerexperience #measurewhatmatters #TransDASH
🚗✨ Introducing the legendary Teddy – our junior car connoisseur and son of none other than Katie Loyas, the visionary CEO at First Impressions, LLC! 🌟On a recent undercover mission to a local car dealership, Teddy experienced what it feels like to be just another face in the crowd. This epic fail sparked a lightning bolt of inspiration! 💥 Here are Katie’s three game-changing tips to slay customer service and ensure every interaction in your showroom is nothing short of legendary: 1. 🔥 Greet Quickly & with Warmth - Ignite the spark from the moment they step in! Every handshake, every hello should radiate with the warmth and excitement that says, "You're exactly where you need to be! We’re thrilled you’re here!" 2. 🤝 Engage with Purpose - Slow down & dive deep! Show genuine interest in your visitors' stories and car dreams. Every conversation is an opportunity to make a connection & build a relationship. Remember, people buy from people they like! 3. ⏱️ Under Promise, Over Deliver - Whatever you’re talking about, estimate more time than it will take - whether it’s a return phone call, a status update, or an ETA on an ordered car. Deliver early and you'll see how quick results can turn interest into loyalty. Don’t just talk about customer experience, make it a priority! #PeopleFirst #FirstImpressionsCX #CXdisruptors #CXobsessed
Manager of Insurance Programs at ePremium Insurance
1wKeep up the great work guys!