Eglė Lapinskė’s Post

For our Strategic Customer Success Manager Rodney Bowles, getting results for our customers is what it’s all about 🧡 Learn how Rodney feels supported by his team in this edition of #GitToKnowGitLab ⬇️

In honours to the spooky season 👻 and as I celebrate my 4th year in Customer Success, I decided to do something daring. Here are my thoughts about Customer Success, my very first medium article is here to haunt your preconceptions! Six trends defining the field and the ways Customer Success is evolving to deliver more value than ever. Head over to Medium to read the full piece—if you dare ... 😌

🚀 Nothing beats hearing directly from our customers! 🚀 Check out this review from a customer working with Hailey, one of our rockstar customer success reps: "Working with Customers.ai has been fantastic, and Hailey has made all the difference...Her proactive approach and expertise have given us confidence in our campaigns and allowed us to get real value out of our integration with Customers.ai.” Takeaway? Investing in strong support isn’t just about troubleshooting -- it’s about empowering our clients to maximize every feature and see real results. The team's dedication has shown how much a proactive approach matters – creating not just satisfied clients, but campaign game-changers. 💥

Embracing the Tortoise's Wisdom in Customer Success! 🐢 At Uffizio, we believe in the timeless wisdom of the Tortoise and the Rabbit story, especially when it comes to achieving sustainable business growth through customer success. 🚀 As a Customer Success Manager, I've seen firsthand how consistency and dedication to our clients' needs are pivotal to our success. Much like the Tortoise, our approach focuses on steady progress, building strong relationships, and delivering continuous value. In today's fast-paced world, it's tempting to chase quick wins. However, we understand the importance of taking deliberate steps towards our goals. Every interaction with our customers is an opportunity to listen, understand their unique challenges, and provide tailored solutions that drive long-term success. Our team's commitment to proactive support, personalized strategies, and fostering meaningful partnerships mirrors the Tortoise's perseverance to reach the finish line. It's not just about achieving short-term milestones; it's about ensuring sustained growth and customer satisfaction over time. Let's continue to embody the spirit of the Tortoise in our customer success journey at Uffizio—consistent, reliable, and dedicated to exceeding expectations. Together, we'll pave the way for lasting success where slow and steady truly wins the race! #CustomerSuccess #Uffizio #SteadyGrowth #RelationshipBuilding #LongTermSuccess #LinkedInPost

Customer success is a lot like climbing a mountain. It’s not always easy, and it’s rarely straightforward. Every step, every conversation, every solution we provide to our incredible customers, is part of a journey toward building lasting trust and loyalty. As a Customer Success Manager at Further, I’m reminded daily that success is about so much more than quick wins. It’s about understanding where our customers are headed, helping them tackle challenges, and celebrating their progress along the way. Sometimes, it means taking that extra step with them, even when the path gets steep. Customer retention is hard work, but there’s nothing more rewarding than knowing our customers feel supported and valued. It’s what drives me and keeps me passionate about this role here at #FURTHER! Here’s to pushing forward together and making every step count! 🚀 #CustomerSuccess #CustomerRetention #FURHTER #SeniorLiving #BuildingTrust

As a Customer Success Manager, my day-to-day often involves speaking with customers who are either frustrated with the service or considering canceling altogether. My role is to not only prevent cancellations but to also help them rediscover the value that can benefit their business. This happens when customers truly understand the value proposition and see you as someone committed to their success. Empathy plays a huge role here.. once people feel that you understand their concerns, they become more open to listening and collaborating. I've had many conversations where, together with the customer, we've mapped out a plan that completely transformed their experience. It's an incredible feeling when they call back months or even years later to express their gratitude for the recommendations that made a lasting impact on their business.

Why do tech companies need to prioritize customer success? Our Customer Success Manager, Jamie Poholko, explains: "If your product doesn’t have or isn’t providing value to the customer, there’s no reason for you to be there. That’s a critical piece. The objective of a customer success manager is to make sure the customer is always seeing value from your offering – whether it’s hardware or software. The basis of success is building bridges, connecting with people, and understanding how the product is providing value." To learn more about Jamie’s outlook, check out the full article here: https://bit.ly/4509mAQ More behind-the-scenes perspectives from our team are on the way, so stay tuned!

Customer success = core value for us Who hasn’t heard by now the importance of an exceptional Customer Success team? Probably someone who lives under a rock. At QBi it is not just another trendy term, it’s a core part of our value proposition. Santiago and Ethan shared how QBi’s approach to customer support and consultancy sets us apart: 🫂 Ongoing support. 🗺️ Expert guidance. 🧘🏻♂️Flexible engagement. 📈Scalable solutions. Watch the full interview here: https://hubs.ly/Q02NyXWD0 Hear it form them ⬇️

Join the free, virtual Customer Success Summit, October 24. Just one of the unmissable talks on offer, from our most highly-rated sessions of 2024: ✅ 'Earn your seat - strategies to build a CSM program that delivers impact', with Sarah Sherwood, Vice President, Customer Success and Support at Typeform. Customer success sits at the heart of the company – with direct access to customers, the function plays an integral role in both delighting customers and connecting sales, marketing, and product to the customer voice. But too often, CSM programs aren’t seen as strategic, or the powerful revenue growth driver that they are. Earning a seat at the table starts with delivering and demonstrating value, both internally and externally. Delve into strategies to drive irrefutable value by focusing on what customer success does best – deeply knowing your customer and your company. Register: https://lnkd.in/eXgbsvYn

Join the free, virtual Customer Success Summit, October 24. Just one of the unmissable talks on offer, from our most highly-rated sessions of 2024: ✅ 'Earn your seat - strategies to build a CSM program that delivers impact', with Sarah Sherwood, Vice President, Customer Success and Support at Typeform. Customer success sits at the heart of the company – with direct access to customers, the function plays an integral role in both delighting customers and connecting sales, marketing, and product to the customer voice. But too often, CSM programs aren’t seen as strategic, or the powerful revenue growth driver that they are. Earning a seat at the table starts with delivering and demonstrating value, both internally and externally. Delve into strategies to drive irrefutable value by focusing on what customer success does best – deeply knowing your customer and your company. Register: https://lnkd.in/eN2dvC9s