Eden Smith Group’s Post

🔍 Navigating growth through Human Capital As companies expand, merge, or acquire others, changes and uncertainties for their workforce are inevitable. At Customer Collective, we understand these challenges and strive to address them effectively—especially as we proudly welcome Online Dialogue into our family. Stephanie Duchemin, our Head of Human Capital, shares her insights and strategies for fostering talent development, maintaining strong group identities, and ensuring engagement during growth phases. Stéphanie discusses: 🤝 Building a strong group identity while respecting individual entity cultures. 💬 Enhancing collaboration across entities for professional growth and client satisfaction. ✨ Providing reassurance and maintaining relevance during organizational changes. Curious to learn more about how we navigate growth and transformation? 👀 Read the full blog here: https://shorturl.at/79NHT #HumanCapital #OrganizationalChange #CustomerCollective 

🔄 Simplifying Complex Algorithms for the Field Workforce: The Power of Process Reengineering In today’s fast-paced world, organizations are increasingly leveraging sophisticated algorithms to optimize operations, enhance decision-making, and boost outcomes. But here’s the challenge: how do you translate these complex, tech-heavy solutions into practices that are easy to deploy, monitor, and sustain for a geographically dispersed field workforce? The answer lies in Process Reengineering—a methodical approach to redesigning workflows and operational processes to ensure alignment between strategic intent and ground-level execution. At EasyProblemSolving , we bridge the gap between the boardroom and the field by: ✅ Simplifying complexity: We decode complex algorithms into actionable workflows that make sense for frontline teams. ✅ Ensuring scalability: We design practices that are robust enough for diverse geographies and adaptable to real-world challenges. ✅ Driving ownership: Through clear communication and user-friendly processes, we empower the workforce to embrace change confidently. For instance, when working with a leading MFI client, we transformed a recruitment algorithm into simplified workflows for the HR field force. This led to higher footfall at hiring events and faster recruitments, significantly boosting the efficiency of talent acquisition efforts. Process reengineering isn’t just about processes—it’s about people, adoption, and outcomes. If you’re grappling with the challenge of implementing complex solutions at scale, let’s connect. Together, we can make change easier, faster, and more impactful. #ProcessReengineering #Microfinance #BusinessTransformation #HRTransformation #EasyProblemSolving Shishir Shrimal

Service-centric firms have significant growth opportunities in the coming years, provided they effectively retain top talent and meet evolving client expectations. With market dynamics, technologies, and the competitive landscape constantly shifting, these organizations must continually reassess their strategies to maintain credibility and drive expansion.   In increasingly challenging market conditions, businesses need to optimize their existing talent and recruit a workforce with the right skill sets, including expertise in the latest digital technologies, analytics, and artificial intelligence. The good news is that firms capable of overcoming these challenges have substantial opportunities ahead. Interested in learning how? Find out more here: https://lnkd.in/gaudad-G   #ProfessionalServices #ProjectBasedBusinesses #GrowthStrategies #SuccessFactor

"Working in a growing environment is both great AND challenging" That's a recurring discussion topic in the meetings I have with Head of HR of other companies. How do we navigate this growth from a talent development perspective at Customer Collective ? I'm happy to share my latest article on this topic. Check it out and discover how we aim to find the right balance in building strong entities AND creating a strong, cohesive group that benefits everyone involved. #HumanResources #TalentDevelopment #CompanyGrowth https://lnkd.in/e8nuHH4y

Across industries, companies are prioritizing capabilities over credentials. The results are game-changing, and the numbers speak for themselves! Are you ready to see how this shift is reshaping the future of work? https://2ly.link/1yEE6 #SkillsFirst #GlobalHiring #FutureOfWork #HiringTrends #WorkforceTransformation #AIHiring #TalentStrategy #SkillsOverDegrees

Yesterday I alluded to a time where I had to convince the CEO, CFO, and COO to give me in the region of $500k extra budget part way through a financial year. It was for a recruitment transformation project that would significantly improve our time to hire & increase applications from very hard to attract talent who were in high demand. However I never provided data on these two elements. I provided ROI data only that aligned to what mattered to them. The pinnacle of this process was a meeting with all three to present my proposal. But really it started weeks before. I spent several hours consulting with the COO, one to one, understanding what mattered to them and the metrics and data which drove them - time to hire wasn’t one, but $ impact of not hiring on time absolutely did. See the difference? Cutting a long story short. I walked into the room to meet with all three, they had just had another meeting, and the COO stood up, packed up their bag and said “I don’t need to stay, I’m 100% aligned with Steve’s plan”. I walked away with $490K (the 10k difference I was happy to give away) This is why we are launching on BenchmarCX the $ impact of candidate experience in our Customers results dashboard. It’s a huge game changer. All delivered in real-time. Helping TA teams speak the right language to stakeholders.

Skills intelligence is a foundation that businesses can build upon that is rooted in data to make decisions. This AI-powered tool empowers teams to transcend traditional hiring and retention methods and build teams that drive success in the digital age. https://bit.ly/3Tx5lQ8

Skills intelligence is a foundation that businesses can build upon that is rooted in data to make decisions. This AI-powered tool empowers teams to transcend traditional hiring and retention methods and build teams that drive success in the digital age. https://bit.ly/3Tx5lQ8