E-volve Technology Systems, Inc. is hiring a Customer Support Manager to serve as a working lead of a Customer Relationship and Services Support Center in support of an Intelligence Community program. Qualified candidates will have direct experience managing a staff of 7-8 personnel and providing customer relationship management and end-user system support for numerous business system applications and related tools. Apply: https://lnkd.in/eq8UZvzs
E-volve Technology Systems’ Post
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CX Teams for Ecommerce Stores Since 2015 | We drive revenue / LTV while maximizing AI. Not an “outsourcing agency” 🤮, more like a Director of CX and entire department - as a service.
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Hello #Connections WHAT YOU WILL DO: ● Provide support and cater to the specific needs of our new and existing customers ● Install and configure integrations ● Record, track, and document the help desk request problem solving process including actions taken through to the final resolution ● Respond in timely manner to requests and issues ● Follow incidents through to resolution ● Provide regular updates to customer on their requests Shifts-5PM-2AM ● Test new functionality and work directly with the product team on launches ● Be empathetic and have a “tough skin” when handling customer complaints and issues ● It is imperative that Support Managers have a friendly and helpful demeanor at all times an ability to be customer facing via web shares ● Work with and report to the VP of Customer Success to enhance knowledge base as well as customer support communication automation ● Successfully work with internal partners to identify and address any customer issues ● Provide exceptional customer support and client care ● Ability and willingness to quickly learn new technology and software ● Resolve tier 1 and 2 support tickets and escalate to tier 3 #Technicalsupport #Techsupport #Remoteopportunity
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With almost 3 in 4 administrative and customer support professionals planning to stay in their current role, #hiring skilled talent may be harder than ever. Click below to learn how you how you can fill these business-critical roles using our #RobertHalf Demand for Skilled Talent report.
Administrative and Customer Support Professionals in Highest Demand
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