Duckie (YC W24) reposted this
Let's cut through the hype and talk about AI in B2B customer support. As a founder in this space, I've seen a lot of misconceptions. So, let's get real for a moment. If you're expecting AI to completely automate your B2B support, I hate to burst your bubble, it ain't happening anytime soon - and that’s actually a good thing. Here's why. #customersupport #cx #aicustomersupport #aicustomerservice #b2b #saas
Wenyu Zhang
2mo
Great summary. Getting businesses ultimately successful with your product also takes more high level human and stakeholder work. That's stuff AI can help free up time for.
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