This is exactly what my students & I talk about in our Health Service Delivery & Operations Management class: how to improve service delivery using AI but retaining that very essential humanistic element to it, how to overcome resource limitations & improve patient outcomes, how to balance quality with equity, how to value the provider experience as much as the patient experience. #HealthServiceDelivery #HealthOperationsManagement #QualityManagement #HealthcareProvider #PatientExperience #PatientOutcomes #Teaching #MBAHospitalManagment #LeanMnagement #Rufayda #CareForHealthcare #HumanisticServiceDelivery #HumanisticMedicine
Tired of long wait times and frustrated patients? Let's improve the patient experience together.
Yes, this looks great! In our current healthcare system, a significant gap lies in addressing and effectively communicating the actual waiting times, which often leaves patients feeling more frustrated and dissatisfied.
Dr Arfa Masihuddin, MHPM, MBBS Queuing theory can help optimize hospital operations but can it make hospitals wait-free? Aga Khan University Asad Mian MD, PhD Mahreen Sulaiman Zohray Talib
Lean Management it is!
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1moAgree with Dr Arfa that sustaining humanistic element is crucial.. Nowadays many hospitals are moving towards software systems but then even a regular check on flow of work is equally essential to identify gaps and add more value. At times our minute changes have a huge impact on waiting time...