Domuso’s Post

Happy residents stay longer, and a rewarding connection is key to retention. In an insightful article on Multifamily Insiders Domuso's Head of Product, Ron Klein explores how Domuso Rewards can boost resident happiness and reduce turnover. Read more to learn the secrets to happier, long-term residents! https://hubs.la/Q02JqWL00 #PropertyManagement #ResidentRewards #MultifamilyHousing #Domuso #ReadNow

An abundance of opinions exist with regard to what most drives resident satisfaction and NOI–from the latest amenities to cutting-edge smart technology, multifamily owners and operators are trying it all. However, resident reward programs are gaining momentum to improve the overall operations of a community. Check out our recent blog post on Multifamily Insiders to learn more about how rewards drive results: https://hubs.la/Q02RB2XK0

Good Morning! I wrote this article for Multifamily Executive this month. In the article you will learn how resident satisfaction has shifted through the lens of online reviews. Specifically: 1. Has satisfaction trended up? 2. If so, why? 3. Does customer service still matter in 2024? 4. What is driving someone to leave a positive review? 5. What operational areas matter more to residents in 2024 than they have historically? Let me know what you think!

Back to Basics: The Unseen Hero of Multifamily Success In the multifamily industry, a silent revolution is underway. A revolution that doesn’t hinge on the latest technology or the flashiest amenities, but on something far more fundamental: getting the basics right. In 2024, a deep dive into over 6 million reviews revealed a striking insight. The secret sauce to resident satisfaction? Stellar customer service, seamless communication, and prompt maintenance. These foundational elements have always been part of the playbook, yet their execution has never been more critical. Despite notable improvements, the journey isn’t over. Challenges in security and seasonal maintenance persist, highlighting a crucial gap in consistency. The lesson here is unmistakable: mastering the basics isn’t just a one-time achievement; it's an ongoing commitment. As we navigate the complexities of the multifamily landscape, let’s not lose sight of the essentials. It’s these core aspects that can make or break the resident experience. Let's commit to excellence in the fundamentals. Share your thoughts on how we can elevate these basics to new heights. Engage below to continue the conversation.

In the multifamily rental management industry, having a customer service mindset is paramount. It’s not just about those who rent an apartment from us, but also about fostering strong relationships with external vendors and our internal teammates. Research shows that excellent customer service can significantly strengthen and grow businesses. According to a study by PwC, 73% of consumers cite customer experience as an important factor in their purchasing decisions. Additionally, businesses that prioritize customer service can see a revenue increase of 4% to 8% above their market, according to Bain & Company. Empathy and compassion are the cornerstones of exceptional customer service. When we approach every interaction with understanding and kindness, we build trust and loyalty. This extends beyond our residents to our partners and colleagues. By supporting our team and vendors with the same care we offer our residents, we create a cohesive and positive environment that benefits everyone. At Greystar, we strive to uphold these values every day. We believe that by fostering a culture of empathy and exceptional service, we can create better living experiences for our residents, stronger partnerships with our vendors, and a more supportive and collaborative workplace for our team. Let’s continue to put people first and make a difference, one interaction at a time. #CustomerService #MultifamilyManagement #EmpathyInAction #Teamwork #VendorRelations #ResidentExperience

It’s time for property management companies to reevaluate how they communicate with renters, according to Buildium’s annual survey of thousands of residents. Why? With resident retention at the top of their list of priorities for 2024, what property management companies choose to communicate—as well as when and how they do so—matters more than ever. For example: Did you know that renters increasingly want to communicate via text message—and that phone calls are nearly as popular a communication method as email? We’re all experiencing a tidal wave of digital communications, and that means that important messages are at risk of getting lost in the shuffle if they’re not sent in the way renters prefer. Ultimately, what it all comes down to is the choice to view each communication opportunity as a chance to create a memorable experience for your residents. So, in this episode of #TheLookoutSeries, we share what property managers need to know about communicating with today’s renters. For more well-researched advice on building strong relationships with your residents—plus intel on a variety of rental market trends—check out Buildium’s 2024 Property Management Industry Report: https://lnkd.in/eTx_h496 #propertymanagement #rentalmarket #propertymanagers #rentalhousing

Let's talk about resident satisfaction. How can you tell...from a distance...that one of your properties is clean, maintenance issues are under control, and that on-site staff have a customer service mindset? Honestly, you can't. Managing and making decisions based on secondhand information won't work in our industry. Wouldn't it be better to judge those things in person? Better yet, could it help if you had a way to hear from residents directly about their satisfaction with your community? You might need to get your hands dirty—but that's good. Better resident satisfaction takes active, firsthand work. ......................................... Hey, I'm Michael, and I'm working on a series for RentVision that will help #multifamily owners/operators conduct a proper vacancy analysis of their apartment communities. Want to follow along? Let's connect! Check out part three of my series below:

🌪️🏡 Tame the Chaos on Chaos Never Dies Day with the Homeowner Enablement Platform® by DomiDocs! 🏡🌪️ Chaos may never die, but your home management doesn’t have to be chaotic! Celebrate Chaos Never Dies Day by bringing order to your home with the DomiDocs Homeowner Enablement Platform®. This powerful tool helps you keep everything organized and under control. Imagine having all your important documents neatly filed, maintenance tasks tracked, and personalized home improvement tips at your fingertips. The Homeowner Enablement Platform® turns chaos into order, making home management a breeze. Embrace the chaos with a tool designed to conquer it. Simplify your life and enjoy peace of mind with the Homeowner Enablement Platform® by DomiDocs. #ChaosNeverDiesDay #HomeownerEnablement #DomiDocs #HomeManagement #OrganizedLiving #SmartHome https://hubs.ly/Q02CGzPt0

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🗓️ Renewal Season Check-In! 🗓️ As we move through this leasing cycle, we’d love to hear how renewals are going for your property! At Specialty Management, we know that a successful renewal strategy is key to maintaining occupancy and resident satisfaction. Whether you’re experiencing great success or facing challenges, sharing insights can help us all enhance our approaches. 🔑 What strategies are you finding effective for renewals this year? 📊 Any tips you’d like to share or challenges you’re encountering? Let’s collaborate and learn from each other to ensure our communities thrive! #PropertyManagement #RenewalSeason #CommunityEngagement #SpecialtyManagement