Derek Champlin’s Post

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SaaS Operations, Secondhand E-commerce

Today, our team spoke about how critical the first touch in donation processing is. These team members act as the gatekeeper for your organization, deciding the outcome of every item coming through your door. Time and time again, we stress how crucial it is for team members to be informed when deciding whether it should go to e-commerce, retail, salvage, or even the trash, all while processing hundreds if not thousands of items on a daily basis! ♻ 📈 If they make the wrong decision, you risk sinking time and money into product that doesn't belong. 🤑 If they get it right, your business can fuel the mission you all work for. You can rest easy knowing you have done the best you could with your donations received. The question is, how are you ensuring your team is informed? How are you making this decision both easy and efficient?

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