Delaware North’s Post

🥂✨ Elevate your business dining etiquette with the art of toasting! Ensure your glass is positioned lower than theirs as a sign of deference. What’s this secret game going on? The modesty dance continues! When two glasses clink, how high people hold their glasses shows hierarchy. Sometimes they go lower and lower until they crash into the table (albeit a worst case scenario). When the host toasts you, keep his glass higher.🌟🍷 #BusinessDiningEtiquette #ProfessionalToast #CulturalCustoms 🍽️🤝

When you think of Hospitality at it's finest , what comes to mind? My colleague and I tried a new neighbourhood London restaurant last night. It's their 2nd restaurant in London and I was not previously aware of their 1st. NEW OPENING Building on their Hammersmith success, Mr Steak London, an Argentinian Steak House, has opened in Fulham. The dimmed lights, brick walls, and rustic decor create a warm and comfortable ambiance, which can prove very enticing for anyone walking by on a cold winters evening.  FINE HOSPITALITY The best hospitality includes ambiance but it also includes exceptional service. It requires hospitality venues to go beyond the basics to embrace a philosophy that makes people feel valued, understood, and at ease. Last night, this ethos began with PERSONALISATION. Chef Rosario personally visited our table to understand our unique preferences, clearly open to tailoring the experience to meet our specific needs. He repeated this at each table, including with the owner of a local restaurant who had popped in with his wife to , presumably, check out the 'competition'. WHAT ELSE DOES FINE HOSPITALITY NEED TO INCLUDE? Clearly, a willingness to be pictured with your guests, but also: 1️⃣ Attention to Detail 2️⃣ Authenticity 3️⃣ Genuine care and empathy 4️⃣ Creating a Sense of Place 5️⃣ Teamwork and Professionalism What else would you add? #exploretheworld #restaurants #food #experiences

Thrilled to add another YouTube taster from the authors Kajsa Hult and @HenrikScander School of Hospitality, Culinary Arts & Meal Science, Örebro University, Örebro, Sweden on 'Hipster Hospitality: Blurred Boundaries in Restaurants' for our journal on https://lnkd.in/euK6_V_h. Read the paper at: https://lnkd.in/eUJJ6TGd The restaurant industry is currently experiencing a shift in taste judgements. Practices and discourses on taste are communicated and expressed in contexts where food enthusiasts meet, resulting in a complex debate about the production and consumption of “good and bad” taste. This study aims to explore the intricate dynamics that shape the performances of dining room professionals in contemporary restaurants. Based on autoethnographic fieldwork at two restaurants in Sweden, this study uses dramaturgical theory to understand the social processes in restaurant culture. The results demonstrate how dining room work is organized within an unstructured environment through organic service, aesthetical framing, and self-representation. Based on these findings, the article argues that the interplay between the restaurant’s ambiance and the self holds value in shaping specific hipster hospitality. For instance, this is achieved through the blurred line between frontstage and backstage. This study contributes to the understanding of the changing role of work in contemporary restaurant culture, in which a less pronounced distinction between private and public, and between formal and informal service are some of the elements.

Total fangirl moment as the #MURTEC stage lit up with service inspiration, courtesy of the one-and-only Will Guidara, restaurateur and best-selling author of "Unreasonable Hospitality." Guidara led Eleven Madison Park's ascension to the number one restaurant in the world, and at MURTEC just spoke about what "Unreasonable Hospitality" means. So many powerful comments - here are a few of my favorites: * The people at the top have all the authority. The people on the front lines have all the information. We have to bridge the gap. * The time spent waiting for your burger to be cooked is still a touchpoint in the experience - think about the peanuts provided by Five Guys Enterprises. * We all need to stop taking ourselves so seriously. The moment your brand tells you you aren't aloud to do something that will make a guest happy, it's a moment to reassess. * Employ a tactic of pattern recognition of reoccurring moments: where scalability meets serendipity. * If you want to actually be the best, excellence in your product is simply table stakes. We became number one because of unreasonable hospitality - because of our pursuit of how we could make people feel. #serviceexcellence #hospitality #restaurantinnovation

Attention Restaurateurs and Pub Proprietors! We’re here with a few tips to help your business capture the luck of the Irish and maximize sales on the highest-grossing day of the year (according to Nielsen).    Go Green with Your Menu: Add a touch of green to your food and drink offerings. Think green-dyed beer, Irish-inspired dishes, and festive desserts. Special menus attract more customers and create a buzz around your offerings.    Promote Early with Special Offers: Utilize social media and email marketing to promote your St. Patrick's Day specials in advance. Consider early bird discounts or exclusive offers for those who book their tables ahead. Enhance Your Ambiance with Themed Decor: Transform your space with decorations to create a festive atmosphere for your guests. Think shamrocks, leprechauns, pots of gold, and green lighting. This not only attracts customers but also encourages them to stay longer and enjoy more of what you have to offer.    Wishing your business a prosperous St. Patrick’s Day! Learn about how we help hospitality businesses here: https://lnkd.in/gPc--VwY

We are a week away (a day less) than a week away from starting our European leg of our World Tour when we stop off in Greece and dine at Kafeneon, 8 Bigg Market, Newcastle, NE1 1UW on Thursday 26th September at 7.30 pm. Let us spend the the last quarter of 2024 creating enjoyable and fun memories. Adam; Alex; Alan; Glenn; Graham; 🌍Julie; Joel; Lauren; Laura; Andrea; Mark; Louise; lisa; Rachael + Simon; Alosh; Russell; Hermina; Simon. Places are filling up fast, please buy your tickets now by clicking the link below: #losep24 #advertisingandmarketing #marketing

What's new for Winter in events? How can you run sustainable events this winter? What are our top recommends for events? Do you need a top list of private dining spaces for Manchester? Sign up to our seasonal notes, out next week. We only send out our seasonal notes four times a year. We take time to pull together useful information and articles that will help you on your events journey. Strategy, planning, delivery, and success! Sign up via our website buff.ly/3c8AkQC #SeasonalNotes #AutumnNews #WinterNews #EventNews

🦷 Have you ever heard about a "lost tooth" certificate to be sent to the tooth fairy 🧚♀️! If not, takes 5 min to listen to this creative and kind story. A clear definition of what #hospitality is. And if you have a bit more time, 📖 Read Will Guidara's book: UNREASONABLE HOSPITALITY...the best book I have ever read about Customer Experience and Leadership.

🌟 Story of the Week: How Unreasonable Hospitality Transformed a Business Relationship 🌟 Have you ever experienced hospitality that left you speechless? #UnreasonableHospitality #LinkedInStories

What's new for Winter in events? How can you run sustainable events this winter? What are our top recommends for events, and best event tips for connection? Do you need a top list of private dining spaces for Manchester? Sign up to our seasonal notes, out next week. We only send out our seasonal notes four times a year. We take time to pull together useful information and articles that will help you on your events journey. Strategy, planning, delivery, and success! Sign up via our website buff.ly/3c8AkQC #SeasonalNotes #AutumnNews #WinterNews #EventNews