Debbie Boone,BS, CVPM’s Post

We often think we are doing enough by running client feedback internally, but the truth is, in doing so you’re missing out on the full picture. When feedback is gathered internally, whether we like it or not, bias creeps in - it might be subtle, but it's there. Whether it's clients holding back to preserve relationships or teams unconsciously framing results in a more positive light. The result? Skewed data, sugar-coated truths and the hard realities and insights you actually need are missing. A Bespoke Independent Client Feedback Program strips away these biases. It allows for a candid, safe space where your clients feel comfortable being honest, and the insights are unfiltered, giving you the truth you need — not just the story you want ... and let's face it, honest feedback is what will ultimately save, refine and grow your business isn't it. The evidence speaks for itself: clear, actionable insights lead to stronger relationships and better results, so don’t settle for “good enough.” Choose The Listening Co. to do the job properly. Speak with Alex Thompson or I to find out more.

Framing the Right Questions for Effective Client Feedback To gather valuable insights from clients, it’s essential to ask the right questions. Here are five tips to help you frame effective feedback inquiries: 1. Be Specific 🎯 Instead of asking, “What do you think?” try “What feature did you find most useful?” This directs the client’s focus and yields clearer insights. 2. Use Open-Ended Questions 💬 Encourage detailed responses by asking questions like, “How did our service impact your business?” This invites clients to share their experiences in depth. 3. Prioritize Clarity 🛠️ Ensure your questions are straightforward and jargon-free. Clear questions lead to clearer answers. 4. Incorporate Scales 📊 Use rating scales (1-10) to quantify feedback. For example, “On a scale of 1-10, how satisfied are you with our service?” This provides measurable insights. 5. Follow Up 🔄 Ask follow-up questions based on initial responses. If a client mentions an issue, dig deeper with, “Can you elaborate on that?” This shows you value their input. Effective client feedback starts with the right questions! What strategies do you use? Share below! #ClientFeedback #BusinessGrowth #CustomerExperience #EffectiveCommunication #FeedbackMatters

Many things are superb online. Buying a train ticket, browsing for flights, to name a couple. These are though inanimate commodities. Clients are human beings who should not be surveyed like giving a car an annual MOT and most definitely should not be surveyed online. They must be engaged with. None of us likes talking openly about ourselves and it is not really possible to be the judge and the jury. If you want the truth that comes from The TLC Index then speak to us at The Listening Co.

useful feedback from client i'm attempting to work with: It’s critical to understand the need, have a desire to understand the other (whether that is a founder you want to serve, or a company you hope to serve) and have a clear and confident POV on the pain points, problems, and opportunities that exist. Then, a clear understanding of how your work fits into that. It’s critical to understand the need, have a desire to understand the other (whether that is a founder you want to serve, or a company you hope to serve) and have a clear and confident POV on the pain points, problems, and opportunities that exist. Then, a clear understanding of how your work fits into that.

Mastering the Art of Asking for Client Feedback 🗣️✨ 1) Choose the Right Moment ⏰ Ask for feedback at key milestones, like project completion or after a major deliverable. Timing ensures the client’s experience is fresh. 2) Be Specific with Questions 🎯 Avoid vague queries. Focus on areas like service quality, results, and communication. Examples: “How did we meet your expectations?” or “What can we improve?” 3) Make It Easy to Respond 📝 Provide simple formats—emails, surveys, or short calls. Respect their time while gathering meaningful insights. 4) Show Genuine Intent 🤝 Emphasize that their feedback helps you improve. Clients will feel valued when they see you’re committed to their success. 5) Act on Their Input 🔄 Feedback is only valuable when implemented. Share how you’ve addressed their suggestions to build trust and long-term relationships. #ClientFeedback #CustomerExperience #SalesExcellence #FeedbackMatters #RelationshipBuilding #ClientEngagement

Special thanks to Quality Digest for publishing my article on client feedback. Here's a tool to help you understand what you should continue doing, stop doing, or start doing in any scenario. Steal my simple script to start collecting feedback from your clients: https://lnkd.in/gVYYk4zk

🌟 Gathering positive reviews from satisfied clients can significantly impact your business’s credibility. Learn how to encourage clients to leave feedback and share their experiences. Share your review strategies and testimonials with us. #ClientReviews #CustomerFeedback #BusinessGrowth

It is real, and it could be happening to you. Ever wonder why your response rates are dropping or why you are no longer getting the insights you need? It happens when the same, repetitive approach is used over and over again. While feedback is crucial for growth and improvement, the method you use to gather it needs to evolve too. We specialise in fresh, independent bespoke client feedback programs that break the cycle of fatigue. We design experiences that engage clients, leading to more meaningful insights and, ultimately, greater success. Stop exhausting your clients with the same old surveys. Speak with us, we have the answers you need #SurveyFatigue #ClientFeedback #ContinuousImprovement #TheListeningCo #FreshApproach

Automation does all sorts of things faster and more accurately. We have though become obsessed with surveys. How was your parcel delivery ? Er, it’s here. Thanks. To get to the bottom of what people really think you need more than that. An investment that will bring fantastic results. Ask us how.

There is probably nothing more satisfying than receiving great client feedback 🙂. Hearing first-hand that the work we do with a client is truly transformational and helps them and their business to grow and succeed is why we do what we do! #ClientFeedback #TransformationalWork #SuccessStories