Darren Haynes’ Post

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Solution Specialist at Cirrus Response

I’ve seen it too many times: businesses relying solely on voice and missing out on what’s possible with modern technology. Voice is crucial, but it’s not the whole story. The real magic happens when you start integrating other channels—without overcomplicating things. In our latest Cirrus Connects blog, we dive into why so many contact centres stick with what they know and how they can start to explore new options. Trust me, it doesn’t have to be overwhelming. It’s about making smart, gradual changes that make a real difference. Take a look https://bit.ly/46KNify. #CustomerExperience #ContactCentre #Innovation

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