CX4ROCKS, LLC’s Post

Wednesday Wisdom: E51 - What makes apps stink vs strive? Struggling mobile app experiences frustrate users and tarnish brand perception. Our analysis reveals that only 26% of users find apps easy to navigate, compared to 35% for websites. Customers still favor phones for quick resolutions—49% of single-interaction requests are handled via phone, while mobile apps lag at 8%. The gap lies in usability, navigation, and responsiveness. Brands must prioritize intuitive design, seamless navigation, and personalization to bridge this divide. With 3.5x the loyalty boost for great app experiences, investing in better apps isn’t optional—it’s the key to fostering lasting customer relationships. Time to elevate your app game! Read the full article here: https://lnkd.in/gBvTAgP4 #MobileUX #CustomerExperience

  • No alternative text description for this image

To view or add a comment, sign in

Explore topics