Christopher Shahabi’s Post

🌟 10 Steps to Boost CSI in Your Service Department! 🌟 It's not magic, it's a process filled with hard work, fails, wins, and consistent management. My favorites are 1, 2, and 3. Unbelievably critical! 1. Nail the first impression 2. Thorough check in process 3. Prompt, transparent communication 4. Clear, upfront pricing 5. Deliver on time 6. Follow up consistently 7. Train on conflict resolution 8. Invest in your waiting area 9. Obsess over the metrics 10. Recognize and reward 💬 Which step do you think has the biggest impact on customer satisfaction? #CustomerSatisfaction #CSI #ServiceDepartment #AutomotiveService #CustomerExperience #FixedOps #AutomotiveExcellence #LinkedInTips

I've come a long way to understand that quality matters a lot.  Here's why it matters: 1. Customer Satisfaction: High product quality ensures exceed customers expectations, leading to increased satisfaction and loyalty. 2. Reputation Building: Increased trust among consumers and potential for positive word-of-mouth marketing. 3. Reduced Returns and Complaints: Fewer returns, complaints, and costly warranty claims for the company. 4. Competitive Advantage: Superior product quality can differentiate a company from its rivals and attract customers who prioritize reliability and performance. 5. Long-term Success: By cultivating a loyal customer base, enhancing brand equity, and sustaining profitability over time. #quality #founderinsights

These things ruin you as a customer-centric brand: 1. Ignoring customer feedback 2. Focusing only on sales 3. Neglecting customer service Avoid as many of these as possible. 📊🤝 #CustomerFirst #BrandExperience

⚓🧭 WHERE INNOVATION MEETS CUSTOMER SATISFACTION 📞 +91 7042252633 📧 info@esipl.org 🌐 esipl.org #internationalfreightforarding #airseafreight #customclearance #lcl #airconsole #warehousing #domesticsinternational #doortodoor #LogisticsMetrics #BorderlessLogistics . #PlatoonTrucking #TradeHubs #LNGShipping

In today’s competitive market, guaranteeing the quality of your products is not just a goal; it’s a necessity. 💯 One of the most effective ways to assure customers of your product's quality is by obtaining and prominently displaying relevant product certificates. 📜 These certificates serve as a testament to your commitment to excellence, compliance with industry standards, and dedication to customer satisfaction.✅ By showcasing these certifications, we not only instill confidence in potential and current customers but also differentiate ourselves from competitors who may not have the same level of accreditation. #certifiedquality #productstandards #qualityassurance #industrycertification #standardscompliance #qualitycontrol #productreliability #manufacturingstandards #trustedquality

🌟 Quality: The Difference Between Expectation and Reality 🌟 In today’s competitive landscape, the true measure of quality isn't just about meeting standards—it's about bridging the gap between what customers expect and what they actually experience. When we talk about quality, we’re referring to the difference between: 👉 Customer Expectations: What your customers anticipate based on marketing, past experiences, and their own needs. 👉 Reality: The actual performance, reliability, and satisfaction they experience with your product or service. ✅ When reality exceeds or meets expectations, quality is perceived as high, leading to satisfied and loyal customers. ✅ When reality falls short, it highlights a gap that needs addressing to improve overall quality and customer satisfaction. This perspective reminds us that quality is not just a checklist—it's an ongoing commitment to aligning our offerings with the promises we make and the needs of those we serve. 🤔 How do you ensure that your reality meets or surpasses customer expectations? #Quality #CustomerExperience #CustomerSatisfaction #ContinuousImprovement #BusinessExcellence

Your Top Priority for the next quarter I put out a poll yesterday and majority chose ENHANCING CUSTOMER’S SATISFACTION as their Top Priority for the next quarter In this Post, I will be sharing some insights on this ▪️Do you know your Customers? Who are your Target customers ▪️What is their needs and expectations ▪️What motivates them to buy ◾️Value Perception: Their Perceived value equation V(eqn) = Quality + Customer Service/Cost Customer Service is everything an organization does to meet and exceed customer’s expectation thereby creating memorable experience and causing the customer to return or refer your brand. It is the quality of what you deliver and well you deliver it Factors to consider in achieving Customers Satisfaction 🔹 The quality of your product and service 🔹 The culture of your brand. This speaks of how your employees treat your customer 🔹You must understand your customer. Listen to their emotions when talking to you 🔹Send out Customer’s satisfactory questionnaire. If any complaints, find out what is causing the complaint and use it for improvement. View complaints as an opportunity to learn, improve and find out customer’s expectations 🔹Brainstorm with your team on the kind of quality improvement that is required Then ▫️IMPLEMENT ▫️MONITOR ▫️REVIEW ITS IN THE REVIEWING THAT YOU KNOW IF ITS MEETING THEIR EXPECTATION PS: Always UNDER PROMISE and OVER DELIVER PSS: Always define your company standard to your customers to know what to expect from you If this resonates with you, share in the comment section #21dayschallengewithcoachmaverick #Enhancingcustomersatisfaction #Improvethequalityofyourproduct #maintainindustrystandard

🔧 Transform Your Warranty Offerings with Customer-Centric Insights Are your extended warranty and service contract offerings falling short of customer expectations? Tailoring them based on direct feedback can make all the difference! Key Points: 1. Customize your offerings to address specific customer pain points and preferences. 2. Align your products and services with customer needs for a stronger value proposition and enhanced customer experience. Blumberg Advisory Group’s Extended Warranty and Service Contract Audit program guides you in gathering and utilizing customer feedback to make your offerings stand out. 📞 Call to Action: Schedule a Free Strategy Call now to discover how we can help you meet and exceed customer expectations. Link to the Free Strategy Call: https://buff.ly/4bSjRJj #CustomerCentric #TailoredServices #ExtendedWarranty #ServiceContracts #CustomerExperience #BlumbergAdvisoryGroup

Aiming for customer happiness is a powerful approach to leadership. Satisfied customers drive growth, loyalty, and long-term success. 😊 #CustomerFirst #EffectiveLeadership #CustomerSatisfaction Become a P.Log and lead your supply chain effectively: https://lnkd.in/g3thB4e6

#kano analysis is a technique used in product development and customer satisfaction research to categorize customer preferences into five categories: 1. Must-be Quality: Features that customers expect as standard. 2. One-dimensional Quality: Features that directly correlate with satisfaction when present and dissatisfaction when absent. 3. Attractive Quality: Features that pleasantly surprise customers when present but do not necessarily result in dissatisfaction when absent. 4. Indifferent Quality: Features that neither significantly enhance satisfaction nor cause dissatisfaction. 5. Reverse Quality: Features that, when present, lead to dissatisfaction but are absent in products, thus not causing satisfaction or dissatisfaction. #quality #qualityassurance #qualitycontrol