CRMJetty’s Post

At Intellifund, we understand that reducing churn is crucial for the growth and sustainability of any subscription-based business. Our latest blog dives deep into effective strategies for managing churn, including understanding its causes, implementing advanced tactics, and leveraging technology to retain customers. Discover how continuous strategy refinement can enhance customer loyalty and ensure your business thrives in competitive markets. Whether you're facing 'happy' or 'unhappy' churn, our insights can help you navigate the challenges. Join us in transforming how businesses approach customer retention. Let's innovate and grow together! Read the full article here: https://lnkd.in/gjA_kc75 #ChurnManagement #CustomerRetention #SubscriptionBusiness #Intellifund #Innovation

🌟 Boost Your Contact Center Efficiency! 🌟 Discover the 3 key advantages of using a Smart Dialer in contact centers and how it can transform your operations. From enhanced productivity to better customer engagement, this blog is a must-read for industry professionals. 👉 Read more here: Smart Dialer: https://lnkd.in/eBajUE8e #ContactCenters #SmartDialer #CustomerEngagement #Productivity

Boosting Agent Productivity to Maximize Call Center ROI Ever wondered how enhancing agent productivity can impact your call center’s ROI? Our latest blog post dives deep into the dynamics of call center data and its effects on your bottom line. Learn how to: • Analyze call center data effectively using KPIs, predictive analytics, and touchpoint analysis. • Optimize performance and improve ROI by benchmarking, tracking industry trends, and leveraging the right technology. • Understand the crucial link between agent efficiency and customer satisfaction. Now you can discover how focusing on these areas can transform your call center from a cost center to a revenue generator. Ready to elevate your call center performance? Read the full blog to see how Vaspian can help you turn insights into action and boost your ROI! https://lnkd.in/gW9kGSAV #CallCenterROI #AgentProductivity #CustomerExperience #BusinessGrowth #Vaspian #DataDrivenInsights

A staggering 71% of businesses are grappling with the challenge of customer retention, highlighting a critical issue in this competitive market. This struggle underscores the importance of implementing effective customer engagement strategies and personalized experiences to foster loyalty. Companies must prioritize understanding their customers' needs and preferences, leveraging data-driven insights to enhance satisfaction and build lasting relationships. In an era where consumer expectations are continually evolving, retaining customers has become more crucial—and more difficult—than ever before.

Empower your call center agents with the right data! A new article post delves into how choosing the right data provider can supercharge your success. Discover key considerations, data provider types, and the impact of quality data on: ✅ Customer Satisfaction Agent Productivity Sales Conversion Rates Make TechSupportLeads your data-driven partner! ➡️ #CallCenter #DataQuality #LeadGeneration #B2C #Sales #CustomerExperience

The Fire-and-Forget Model: A Relic of the Past In the traditional business landscape, many companies have operated under a "fire-and-forget" model. This model involves selling a product and then moving on to the next sale, with minimal focus on post-purchase customer engagement. While this approach might have been effective in the past, it's becoming increasingly outdated in today's customer-centric market. The fire-and-forget model is characterized by a transactional approach where companies prioritize the sale of a product over building long-term relationships with customers. Once a sale is made, there's little to no effort to maintain contact or provide ongoing support. This model is often seen in industries like consumer electronics, where the focus is on selling the device with limited post-sale services or upgrades. 👎 The Drawbacks of Fire-and-Forget The fire-and-forget model has several significant disadvantages: ❌ Limited Customer Loyalty: Customers are more likely to switch to competitors if they feel neglected or unsupported after a purchase. ❌ Missed Revenue Opportunities: Companies miss out on potential revenue streams from ongoing services, subscriptions, or upgrades. ❌ Vulnerability to Disruption: Businesses relying solely on the fire-and-forget model are more susceptible to disruption from competitors who offer a more customer-centric approach. 👍 The Shift Towards Customer-Centricity The changing business landscape, driven by digital technologies and evolving customer expectations, is forcing companies to abandon the fire-and-forget model. Customers now demand personalized experiences, ongoing support, and continuous value. Digital Twin-Based Services: A New Paradigm The sustainable alternative to the fire-and-forget model are new era digital twins. They are digital entities that represent physical objects or systems. Unlike traditional digital twins, which focus on the physical object, new era digital twins prioritize the service or experience provided and encompass the full lifecycle of a product. Characteristics of New Era Digital Twin-Based Businesses ✅ Continuous Customer Engagement: New era digital twin-based businesses maintain ongoing contact with customers to gather feedback, provide support, and offer updates. ✅ Focus on Value Delivery: The emphasis is on delivering continuous value throughout the product's lifecycle, not just at the point of sale. ✅ Long-Term Relationships: By prioritizing customer relationships, new era digital twin-based businesses can achieve higher customer retention rates and increased customer lifetime value. Do you want to be stuck in the past or move on to a more sustainable era? #sustainability #digitaltwins #manufacturing #Innovation

🚀 Boost Customer Satisfaction with HubSpot's Latest Service Hub Updates! 🚀 We're thrilled to share HubSpot's newest Service Hub features, designed to enhance your customer support and satisfaction. Here’s what you can expect: 🚀 Custom Surveys: Create personalized surveys for specific feedback. 🚀 Customer Portal Enhancements: Improved user experience for tracking tickets and accessing resources. 🚀 Omni-Channel Messaging: Manage interactions across email, live chat, and social media from one inbox. 🚀 Improved Knowledge Base: Enhanced search functionality and customization. 🚀 Advanced SLAs: Set, track, and report on SLAs. 🚀 Enhanced Reporting and Analytics: Detailed reports and dashboards. 🚀 Third-Party Integrations: More integrations to streamline workflows. Read the full blog and sign up for Elite Insights to stay updated: https://lnkd.in/gpMpPS2F #CustomerSupport #HubSpot #ServiceHub #HubSpotPartner #CustomerSatisfaction #TechUpdates

A survey was conducted to determine what customer experience professionals believe are the biggest customer acquisition challenges businesses will face in 2024. This blog post walks you through these top challenges and gives you some tips on tackling them in the year ahead. #CustomerExperience #CustomerCare

Personalisation is key to customer retention – it’s something you hear all over LinkedIn. But to really personalise the customer experience, you need a deep understanding of those customers. If you’re interested in keeping your customers, you need to delve into your data and discover what drives them when they interact with your business. Done properly, you’ll unearth opportunities worth a small fortune. If you’re short on time or resources, why not kick start your understanding with our Meet Your Customers analysis?: https://lnkd.in/eMJNRXnq #CustomerValue #DataAnalysis #DataDrivenMarketing

Running a contact center can often feel like navigating a maze without a map. But what if you could leverage data to illuminate the path to success? In our latest blog post by Nirai Mohankumar we dive deep into how data-driven reporting can transform your contact center operations. From understanding seasonal client trends to making well-informed budget decisions, the insights gained from key metrics like Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Score (CSAT) are invaluable. Don’t miss out on our comprehensive blog to elevate your contact center through the power of data. Read the full blog here: https://lnkd.in/gJjuB2jG #ContactCenter #DataDriven #CustomerService #KenwayConsulting