Credence Global Solutions’ Post

Well. What a day. A surprisingly epic journey to the #UnAwardsWinners event today in Birmingham. Firstly. Reflections. Brilliant day as ever. Words can’t express how much I and the Comms community admire and cherish Mr Darren Caveney. He’s put on yet another great learning event. Some things I took from today (among many): Be radical - it’s time for public sector Comms to have the truth of its convictions and stand up for itself. When we do, great creativity happens. Be positive - talk about what good looks like more. Show a way to get there. Be sustainable - create work that has a legacy and is useable beyond the lifespan of a project. Be tangible - talk about real stuff and show the impact Be collaborative - there’s strength (and more money) working together. Let’s do it more. It was worth that journey. It started well until the train got cancelled from Stafford meaning getting an Uber all the way (which also suffered a 45 minute delay on the M6). At least I finally got to see Black Sabbath bridge 🤟 Great to see everyone. Let’s do it again sometime…

As we approach 'busy season' in the world of awards, here is our guide to all the most credible awards you should consider entering in April, May and beyond. https://lnkd.in/dFDtGbU Let us know if you want a helping hand entering awards! #increaseyourchances #awards #greatemployers #hrawards #businessawards #ukitindustry

How long did it take you? Intentional became a BCorp in February! And by far the common question I received was how long did it take you? The short answer is....years. My DMs, email, phone are open to field any questions you have on the process side of things. My biggest recommendation is do the Assessment (which I can share a link if you need) The long is.....it took a whole village of legends to help and this post is to say a massive thankyou. Patagonia - especially Jackson Stevenson Sergey Ponomarenko & Naima M.WILSON squashed any doubts I had about the legitimacy of the movement as purpose washing vs living out values & making decisions by them Bellroy - with a massive thanks to Kate Watson who long before we even got a chance to work together was living out the values without us even knowing it was happening Fellow B-Corps COMPASS STUDIO & Optimising who helped me appreciate it's not about having it all figured out before you join A HUGE thankyou to Rebecca Smallchua at @harveyau for your encouragement, transparency and open sharing (when you do DM me, Harvey will be the first name I share to help you on your journey!) & finally to the B Lab Australia and Aotearoa New Zealand for inviting me along to #Assembly2024 less than 2 weeks after joining - it was the perfect baptism of fire to walk away inspired by this incredible community. (and where the photo was taken!) This month is BCorp Month with a stack of events (link in description) to help learn about what being a BCorp is and the process to join. I'll be sharing another post on what I learned in my first month as a BCorp that might help you start your process too - the TL;DR is that Values matter.

I had the privilege of participating in a vibrant panel discussion on 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗘𝗠𝗣𝗔𝗧𝗛𝗬 𝗔𝗡𝗗 𝗨𝗡𝗗𝗘𝗥𝗦𝗧𝗔𝗡𝗗𝗜𝗡𝗚 within community associations at the Strata Community Association Australasia (SCA) Australia and New Zealand conference in Sydney, Australia. Joining me on the panel were esteemed colleagues Alistair Gibney, Managing Director at BCB, Jill Walshaw, Executive General Manager, Shared Services at PICA Group, and Michelle Cummins, Director of People, Culture & Client Support at MaxSoft Group. Together, we explored the profound impact empathy has on community association management. 👍🏽 Our discussion delved into the various definitions of 𝗘𝗠𝗣𝗔𝗧𝗛𝗬 and why it is crucial in fostering trust, satisfaction, and deeper connections within our communities. We shared practical strategies for enhancing communication, understanding, and relationships with stakeholders. I believe that empathy is the cornerstone of customer excellence. 👍🏽 To truly excel, we must put ourselves in the shoes of our customers, understanding their feelings and the reasons behind them. As community association managers, we are primarily customer excellence professionals. We need to be there for our customers, especially when they are concerned about their property, which is often the most significant investment they have made in their lifetime. 💰 Feelings are neither right nor wrong. Experiencing anxiety, frustration, or anger when things go wrong is natural. Our role is to support and serve our customers, particularly when they need us most. ⭐ Importantly, showing empathy does not indicate weakness but rather strength. It takes courage and resilience to truly understand and address the concerns of others, especially in challenging situations. Empathy enables us to build stronger, more trusting relationships, which are the foundation of successful community management. It was an enriching experience to exchange insights and learn from such dedicated professionals who are passionate about cultivating positive, empathetic environments in strata management. We also appreciated all the positive feedback we received from a very enthusiastic audience. 😊 #SCA24 #WeAreCAI #CommunityManagement #Empathy #StrataManagement #CustomerService #Leadership #CustomerExcellence

After our two RL summits happening tomorrow, we have 3 more RL Summits happening this year! If you have never attended a summit before, then you should watch the video below to hear why some of our regular attendees come to our summits! If you've attended one of our summits before, you may recognise some familiar faces in the RL Community. ❤️ Register for one of our upcoming summits: https://hubs.ly/Q02QLsQK0 #RLSummit #RL100 #RLCommunity #NetworkingEvents #TalentAcquisitionLeaders #HeadofTA #ResourcingLeaders #RecruitingLeaders

Happy Monday!!! Let's get those connections and find those solution! This Monday we put the spotlight on the incredibly hardworking, Carter Andrews!! Carter has been with CSG since the beginning! She has helped literally thousands of companies in the 9 years she has been here! Do you have any fun memories or stories about working with Carter? Share them in the comments below! Let’s celebrate our amazing teams together! 🙌 #CSGPeeps #TeamSpotlight #CSG #CustomerSuccessSpecialist

Happy Tuesday LinkedIn! Networking has been a significant part of my 2024, and hosting Konnect has been one of the most rewarding experiences of the year. Here are a few lessons I’ve learned from organizing these events: 1. The power of consistency – Showing up, time after time, creates trust and builds a stronger community. 2. People value spaces that feel intentional – A well-curated event fosters meaningful conversations and real opportunities. 3. Planning is everything – A successful event doesn’t just happen. It takes thoughtful preparation, clear goals, and attention to detail. 4. Your team is your backbone – Surrounding yourself with a reliable, motivated team ensures everything runs smoothly, even when unexpected challenges arise. 5. Collaboration drives growth – Partnering with others amplifies impact and helps the vision grow beyond what you imagined. Thank you to everyone who attended, supported, or contributed to making Konnect a success. A special shoutout to my team for their hard work and dedication. Here’s to even more impactful connections and opportunities in 2025! #Networking #Konnect #LessonsLearned #Teamwork #Community #Growth”

As a new membership year gets underway, we want to give our 2024-2025 Executive Committee a chance to tell you, in their own words, why they volunteer and what makes AWCI special to them. Next up is AWCI Vice President Jeff Dreisewerd. How long has your company been a member of AWCI? Since 1994 How long have you been involved in the organization? 12 years Why are you involved? I was given the opportunity 12 years ago to attend a convention, and I really wanted to understand and learn about how other regions and companies operated in their areas. Also, I was surprised by the friendliness of the whole organization and its members. I wanted to get involved to grow personally and help our company grow. I want to give back to others who have invested a lot of time and money in my career, and I want to give back and hopefully help our industry stay as fresh and relevant as possible. What is the value of membership for you? The network of people, companies, suppliers and manufacturers, being involved with a peer group exchanging ideas and best practices to move our company/industry forward and access safety, technical information, educational programs and publications. It allows our company to stay fresh and aligned with the newest trends in the industry and, at times, showcase what we do as a company through some of the awards programs. Many employees participate in other committees throughout AWCI, giving them a chance to grow as individuals and set new paths/directions for their future. Why should others get involved in AWCI? To understand and educate themselves and their companies on the different ways that national businesses operate, networking with all attendees at events, be it manufacturers, contractors or suppliers, and taking advantage of all the educational and technical resources offered through the membership. T.J. Wies Contracting, Inc. - Work Safe, Work Hard, Have Fun® #AWCI24 #MyAWCI #leadership #construction #walls #ceilings

"When you succeed, so do we." From 1910 to today, our mission has remained the same: to build strong relationships with our customers on a foundation of trust. To celebrate #NationalCustomerServiceWeek, here are a few words from Stephen L. Stenehjem, our Chairman and CEO, about our commitment to serving you. #LiveFirst

On this Thankful Tuesday, we want to celebrate YOU! 🎉 We're so grateful for the chance to help our clients win in their businesses. Every success story fuels our passion to keep improving and supporting you! What's a recent win you'd like to share? Let us know! 🏆💖 Comment your recent achievement below and let's celebrate together! 🎊 #ThankfulTuesday #ClientWins #VirtualAssistant #CelebrateSuccess #CommunitySupport