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❤️ Design with Care for August 2024. A monthly roundup of resources for UX designers working in healthcare published the first Tuesday of each month. In this month’s edition, I explore how AI is influencing healthcare design, with a focus on creating tech that prioritizes patient needs and safety. I also highlight some interesting trends and tools that can help us build more thoughtful and ethical digital health solutions. It’s about finding the right balance between innovation and responsibility in our design work. 🚀 You can read the latest edition and subscribe here: https://lnkd.in/gxuZ8mTN Highlighting the work of the following people and organizations: Andrew Kucheriavy, UXMC, BlackHagen Design, Stacy Simpson, Mary Borysova, Rahul Saluja, Steve Parker, Jon Sell, Alejandra Villacis Miranda, Thomas W., Nora Castner, Ph.D., Zahra Galavi, Jenny Chen — Interested in healthcare UX? Join the community at Design with Care: https://designwith.care #healthcareux #healthtech #digitalhealth #ux #healthcareai

🌟 The Intersection of Healthcare UX and Product Design: Transforming Patient Experiences 🌟 In today’s world, Healthcare UX and Product Design play a pivotal role in reshaping how we access and interact with medical services. As technology bridges the gap between patients and providers, the need for intuitive, empathetic, and functional healthcare solutions has never been greater. 💡 Key Focus Areas in Healthcare UX and Product Design: 1️⃣ Patient-Centered Design: Empathizing with user needs—be it patients, caregivers, or healthcare professionals. Designing interfaces that simplify complex medical processes can make all the difference. • Example: User-friendly telehealth platforms that replicate in-person consultations. 2️⃣ Accessibility and Inclusivity: Ensuring healthcare solutions are usable by diverse populations, including those with disabilities, elderly users, or people with limited tech proficiency. 3️⃣ Data Visualization: Turning complex health metrics into digestible, actionable insights through clear dashboards and real-time updates. • Example: Wearables providing heart rate and sleep analysis in simple, interactive formats. 4️⃣ Trust and Security: Designing for transparency and compliance with regulations like HIPAA to protect sensitive patient data. 5️⃣ Seamless Integration: Bridging healthcare services across devices and platforms, ensuring a consistent experience, whether on a mobile app or a desktop portal. 🎯 Emerging Trends in Healthcare UX: • Voice Search: Helping users navigate health apps hands-free. • AI in Healthcare: Personalizing experiences with predictive analytics and chatbots for immediate assistance. • Telemedicine Boom: Reducing barriers to healthcare access through intuitive virtual platforms. 💬 Healthcare UX is not just about creating digital products—it’s about designing experiences that improve lives. As we continue innovating, the focus remains on making healthcare more accessible, empathetic, and efficient. What are your thoughts on the future of healthcare design? Share your insights below! #HealthcareUX #ProductDesign #DigitalHealth #UXDesign #EmpathyInDesign #Innovation

Not enough time to read all the great content! For instance "In many apps, engagement is measured by how long you can keep users hooked. Healthcare flips this idea on its head. We want engagement that promotes better health, not time wasted in the app. The goal here is to encourage useful actions that improve health." –Marie Woods in "HEART in Healthcare: Adapting UX Metrics for Medical Interfaces" Thanks for compiling this, Alex Bilstein #healthcareux #healthtech #digitalhealth #ux

AI is revolutionizing healthcare, but it’s crucial that UX stays at the center of innovation to ensure these tools benefit clinicians and patients alike. Roxanne Leitão's article on UX Collective dives into the role of UX in AI-driven healthcare, exploring how design can mitigate bias, improve transparency, and create more human-centered solutions. A must-read for anyone interested in the future of healthcare design. #uxdesign, #healthcareAI #healthcare "The Role of UX in AI-Driven Healthcare" https://lnkd.in/ddqp5As8

Tackling UX in Healthcare Tech: 5 Major Challenges Designers Face Designing healthcare technologies presents unique UX challenges that impact both the user experience and the overall effectiveness of these solutions. While the potential for healthcare tech to improve patient outcomes, streamline operations, and empower users is enormous, building intuitive, accessible, and safe products is no easy task. These are some of the key UX challenges in healthcare technology design. 🧠 Complexity of Medical Data and Processes Healthcare is a complex domain where precision is critical. Unlike other industries, usability errors in healthcare can directly affect patient outcomes. Designers need to understand intricate clinical workflows and decision-making processes. The challenge? Avoid oversimplification that removes essential features and avoid creating complexity that overwhelms users. 🔐 Regulatory Constraints and Data Privacy Healthcare technologies must comply with strict regulatory frameworks like HIPAA or GDPR. The challenge is balancing seamless access to patient data while maintaining high levels of security and privacy. Designers must provide users with both the ease of use and the peace of mind that their sensitive information is protected. 💡 Emotional and High-Stakes Contexts In healthcare, interactions with technology often happen in high-stress situations. Whether it's a nurse working in an emergency or a patient checking test results, emotions like anxiety and frustration are common. Designers must create calming, intuitive experiences that alleviate stress while ensuring quick, effective action. 🔄 Interoperability with Legacy Systems Many healthcare providers still rely on older, outdated systems. New technologies need to integrate seamlessly with these legacy platforms, ensuring smooth data flow without disrupting operations. Designers must balance new, intuitive designs with compatibility for these older systems—without adding friction to the workflow. 📚 Continuous Training and Onboarding Healthcare technologies are always evolving, which means continuous training and onboarding for users. But complicated, lengthy onboarding processes can deter adoption. Designers must create products with intuitive, user-friendly onboarding experiences, built-in tutorials, and ongoing support to help users get up to speed quickly. Incorporating these UX considerations into healthcare technology design is crucial for enhancing patient care, improving outcomes, and optimizing workflows. Designers must work closely with healthcare professionals and users to create tech that meets regulatory, technical, and emotional needs—while providing an intuitive, compassionate experience. #UXDesign #HealthcareTech #HealthTech #UserExperience #DigitalHealth #HealthInnovation

AI in healthcare UX: A game-changer or a design nightmare? As a UX designer, I've seen both sides. Here's what I've learned: 1. Simplicity is key. AI tools must be intuitive for stressed medical staff. 2. Data visualization matters. We turned complex patient data into clear, actionable insights. 3. Accessibility can't be an afterthought. We designed for diverse users, from tech-savvy doctors to elderly patients. 4. Privacy is non-negotiable. Every feature must prioritize data security. 5. Collaboration is crucial. Work closely with healthcare professionals to understand their workflow. #HealthcareUX #AIinMedicine

We compiled 50 beautiful healthcare & medical UX/UI design examples. Get concepts from award-winning UX designers for… 1. Patient Look-up Lists 2. Patient Records 3. Appointment Scheduling 4. Telemedicine 5. Care Plan 6. Vital Signs and Measurements 7. Healthcare Dashboards 8. Patient Communication 9. Patient Outreach 10. Patient Portals ...and much more. Check out and bookmark the full list here ⬇️ #ux #healthcare #ui

I spoke with Alejandra Villacis Miranda about my background in CX, EX, UX, and human-centered service design, primarily in healthcare, higher education, and fintech for a UX Conference in Europe. This video now has 13+k views in less than 3 months. It's an excellent conversation. ✅ Technological and Societal Shifts: Over the past 30 years, significant changes in technology and societal events (e.g., the internet boom, 9/11, the 2008 crisis, COVID-19) have impacted healthcare. The current AI/ML shift presents both opportunities and challenges, particularly in healthcare data processing. ✅ AI in Healthcare: AI can greatly enhance healthcare by processing vast amounts of data, such as scanning clinical trials for cancer patients. However, AI should be used as a tool to assist rather than replace human capabilities, ensuring ethical considerations are maintained. ✅ Challenges in Healthcare: Healthcare systems, particularly in the US, face challenges like disparate and siloed data, outdated systems, and frequent cyber-attacks. Despite these challenges, the integration of AI and technology is crucial for improving healthcare delivery and patient outcomes. ✅ Passion for Healthcare: Passion drives individuals in the healthcare field. The emotional and human-centered nature of healthcare work is rewarding and essential for making meaningful differences in people's lives. Those entering the field must have a genuine commitment to caring for others and addressing complex health issues. ✅ Employee Experience and Employee Communication, recruitment and organizational design issues. ✅ We also discuss the differences between the US and UK healthcare experience. ✅ Women's Health: We talk about human rights and women's issue with receiving care in the USA healthcare system. ✅ We speak about Dark Patterns and DuoLingo and many other issues in Healthcare design. We also address toxic views from so-called design leaders. Check it out. #AI #ServiceDesign #Healthcare #UX #EX #CX I also speak about Mathias Goyen, Prof. Dr.med., Jan Beger, Debbie Levitt, Thomas Hagemeijer, Adam StJohn Lawrence, Jen Briselli, Robert Meza, Amy Heymans, Juhan Sonin and Beneficent Design and other people I love and respect. https://lnkd.in/gzEb2a-E

Documentation technology is the foundation of modern healthcare delivery. Convoluted, redundant, and excessive documentation is a pervasive problem that causes inefficiency in all aspects of the industry. What if #AI could help with that? At IncludedHealth, Jennifer Kong and her team are developing an AI-assisted documentation that summarizes and documents conversations between patients and their care providers. A care provider can push one button and have their entire patient encounter captured in a succinct and standardized format. Within 6 months, they demonstrated a 64% reduction in time per encounter! However, despite promising results, there still remain challenges specific to the demands of the healthcare domain. Join Jennifer for her case study at Designing with AI 2024, and explore what it takes to design a human-backed, AI-powered healthcare system. Learn more at secure your spot at #DWAI2024 this June: https://lnkd.in/evHa79D2 #AI #ux #healthcare #artificialintelligence #productdesign

🌟 Why Health Tech Experience Matters in Designing for Providers and Patients 🌟 In healthcare tech, there’s an unspoken truth: Creating effective products requires more than design skills. It demands deep knowledge of healthcare’s unique complexities. Here’s why industry experience makes a difference: 1. Navigating Complex Workflows: Healthcare workflows are high-stakes, multi-step processes. Designers with healthcare knowledge know even small UX decisions impact provider efficiency and patient outcomes. They create intuitive interfaces that reduce cognitive load in critical moments. 🩺✨ 2. Designing for Patient-Centric Care: Patients aren’t just users—they’re individuals in vulnerable moments. Experienced designers balance accessibility with complexity, creating tools that empower without overwhelming, leading to better outcomes and engagement. 👩⚕️💡 3. Meeting Regulatory Standards: Healthcare is heavily regulated, for good reason. Designers with industry knowledge embed compliance within the product experience, guiding users naturally and ensuring patient safety, which streamlines approval processes. 📜⚖️ 4. Bridging Communication Gaps: Miscommunication can lead to errors and frustration. Health-focused designers understand medical terminology and build features that foster clear, empathetic communication, enhancing the provider-patient relationship. 🤝📲 5. Driving Innovation with Empathy: Healthcare is about people. Designers with health tech experience address real-world needs like mental health barriers and provider burnout. They create products providers trust and patients rely on. 💞🚀 Bottom line? Health tech experience is more than a bonus—it’s essential for designing products that genuinely improve lives. This expertise transforms tools into indispensable resources. For healthcare product designers: Your work shapes the quality of care. Stay close to the clinical environment and design with empathy and purpose. 💬 For those in health tech, what’s your biggest lesson in design? Let’s share insights and shape the future of healthcare! 🌟👇 #HealthTech #HealthcareDesign #UXDesign #UserExperience #PatientCentric #HealthcareInnovation #HealthTechExperience #ProviderExperience #PatientExperience #DesignForImpact #DigitalHealth #EmpathyInDesign #HealthcareCompliance #HealthTechProducts #ClinicalUX #DesignForGood #HealthTechInsights #InnovationInHealthcare #HealthcareUX #HealthcareTransformation