As I work through the to do list from last week, I thought I would add a few thoughts on what I picked up at Money20/20 this year. These are just my own musings. I don't claim that they're definitive or even the official stance of Dialect Communications or our CEO Neil Wake, just food for thought from me; Partnerships - Partnerships are as important as ever, but I mean real partnerships. I mean ones that offer true support and value. Not just a supplier saying they're your partner and invoicing you every month but, one that delivers day on day, week on week, adds to and grows the relationship, brings expertise and further experience and opportunity to you and your business. Partnerships are no longer and can no longer be transactional. End to End solutions - Call them what you will, embedded finance, white-labeled services or any "AAS" you can imagine: after a few bumps in the road, they are constantly refining and in big demand. The appetite for them means the key is how they are mapped out; they must be solution-centric, scalable and durable and that goes back to partnerships. All is good when things are going well but, if there is a bump in the road have you chosen the right partner who can and, is in fact willing to help you tackle a challenge? Artificial Intelligence - Let's be honest, it's been around for years and is here to stay. There is still some uncertainty as to how it will be adapted and adopted but once the revenue orientated use cases start to build, we will see it more functionally active. Just remember, people do business with people not Bots. Laura Scott Simon Collings Tanita Scarola Matthew Hutchinson Bianca Gheorghiulescu Helen McCaine #payments #issuers #acquirers #fintech #events #networking #customersupport #operationalsupport #servicespecialists
Good stuff mate. People to business with people they trust. Can we trust bots 😉
Nicely put Craig - great to see you there 👍🏻
Great closing remark Craig Luther "People do business with people not bots" - this sentiment extends to customer support too, with plenty of scope to leverage AI and automation, both bringing huge advantages, but more often than enough customers want to speak to people to resolve their queries, and our award-winning team certainly know how to do that very well!
My reason for living... well working.... "people do business with people not Bots" 💜
Business Development Director at Tag Systems UK
7moYou're right: people do business with people, and what a great pair of people are featured in this photo!